Multilingual Remote Owner Support Specialist – Customer Success & Ticketing Expert for brighthush Hospitality Solutions

About brighthush

brighthush is a trailblazer in the short‑term rental and hospitality industry, redefining how property owners and guests experience seamless stays worldwide. By marrying cutting‑edge technology with a passion for service excellence, brighthush empowers property owners to unlock the full potential of their listings while delivering unforgettable guest experiences. Our global footprint spans North America, Europe, and Latin America, and our culture is built on innovation, collaboration, and a relentless focus on customer delight.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving team that thrives on solving complex problems and creating scalable solutions. We champion a flexible, remote-first work environment that respects your work‑life balance while offering the autonomy to shape your own career path. Whether you’re a seasoned support professional or just starting your journey in customer success, brighthush provides the tools, mentorship, and growth opportunities to help you excel.

Role Overview

As a Multilingual Remote Owner Support Specialist, you will be the frontline advocate for property owners across our global network. Your primary mission is to resolve inquiries, troubleshoot issues, and ensure that every owner feels supported, valued, and empowered to succeed. You will work closely with cross‑functional teams—including Product, Engineering, and Marketing—to translate owner feedback into actionable improvements that elevate the entire brighthush ecosystem.

Key Responsibilities

• Owner Engagement: Handle high‑volume inbound calls, emails, and chat tickets from property owners in Spanish and English, ensuring a consistent, professional tone.
• Ticket Management: Log, prioritize, and resolve tickets using HubSpot and Zendesk, maintaining accurate records and following up until closure.
• Issue Resolution: Diagnose and troubleshoot a wide range of technical, billing, and operational issues, escalating to specialized teams when necessary.
• Process Improvement: Identify recurring pain points and collaborate with Product and Engineering to refine workflows, knowledge bases, and self‑service resources.
• Data Analysis: Track key metrics (resolution time, CSAT, NPS) and generate weekly reports to inform strategic decisions.
• Knowledge Sharing: Contribute to the creation and maintenance of internal documentation, FAQs, and training materials for both owners and support peers.
• Compliance & Security: Adhere to data protection regulations (GDPR, CCPA) and company policies when handling sensitive owner information.
• Availability: Operate during Spanish business hours (9 AM–6 PM CET) and provide coverage for occasional weekend shifts to support global owners.

Essential Qualifications

• Native Spanish speaker with fluent English communication skills (written and spoken).
• Minimum of 1–2 years of customer support experience in a high‑volume environment.
• Proficiency with CRM and ticketing platforms such as HubSpot, Zendesk, or similar.
• Strong analytical mindset with the ability to interpret data and identify trends.
• Excellent problem‑solving skills and a customer‑centric attitude.
• Self‑motivated, organized, and capable of working independently in a remote setting.
• Reliable internet connection and a quiet workspace that meets remote work standards.

Preferred Qualifications

• Experience in the hospitality, travel, or property‑management sector.
• Knowledge of short‑term rental platforms (Airbnb, Booking.com, Vrbo) and related APIs.
• Familiarity with data privacy regulations such as GDPR and CCPA.
• Previous exposure to multilingual support or international customer bases.
• Technical aptitude for troubleshooting software, integrations, and basic scripting.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM dashboards, ticketing systems, and basic troubleshooting tools.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet SLA targets.
• Collaboration: Strong teamwork skills, willing to share insights and support peers.
• Adaptability: Thrive in a fast‑changing environment, quickly learning new processes and tools.
• Customer Advocacy: Passionate about turning owner feedback into tangible improvements.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an Owner Support Specialist, you will have the chance to:

• Advance into senior support roles such as Team Lead or Owner Success Manager.
• Transition into Product Management, Quality Assurance, or Data Analytics based on your interests.
• Participate in cross‑functional projects that influence product roadmaps and service enhancements.
• Access to continuous learning resources, including online courses, certifications, and internal workshops.
• Mentorship from seasoned professionals who are committed to your growth.

Work Environment & Culture

brighthush champions a culture of transparency, inclusivity, and innovation. Our remote-first model means you can work from anywhere—whether that’s the comfort of your home office in the UK, Venezuela, or any other location that suits you. We provide:

• Fully equipped home office stipend to ensure you have the right tools.
• Regular virtual team gatherings, hackathons, and social events.
• Open communication channels—Slack, Teams, and monthly all‑hands meetings.
• Flexible scheduling to accommodate different time zones and personal commitments.
• A supportive environment that values mental health, work‑life balance, and personal well‑being.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote support specialists.
• Performance‑based bonuses tied to key metrics such as CSAT and resolution time.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, sick leave, and flexible holiday policies.
• Professional development budget for courses, conferences, and certifications.
• Employee stock‑option plan to share in the company’s growth.

How to Apply

Ready to make a tangible impact on the lives of property owners worldwide? Submit your application through our careers portal or click the link below to join the brighthush team.

Apply to brighthush Today

Final Thoughts

As a multilingual remote owner support specialist at brighthush, you will be at the heart of our mission to empower property owners and delight guests. Your expertise will shape the future of hospitality technology, and your voice will be heard across product, engineering, and leadership. If you’re passionate about customer success, thrive in a fast‑paced environment, and are eager to grow your career in a global, innovative company, we invite you to apply and become part of the brighthush story.