Customer Service Specialist – Client Success & Order Management Expert for Remote Digital Solutions at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers law firms, insurance carriers, and corporate legal teams to unlock critical records faster and more efficiently than ever before. With a focus on data integrity, compliance, and speed, we provide end‑to‑end solutions that streamline the retrieval, summarization, and delivery of records, enabling our clients to make informed decisions with confidence. Our mission is simple: deliver clarity, speed, and reliability in every interaction.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best results come from a culture of collaboration, continuous learning, and empowerment. Whether you’re a seasoned professional or just starting out, you’ll find a supportive environment that values your voice, encourages innovation, and rewards performance. Our remote‑first model gives you the flexibility to work from anywhere in the United States while staying connected to a vibrant, global team that shares your passion for excellence.

Position Overview

We’re looking for a highly motivated Customer Service Specialist to become the frontline advocate for our clients. In this role, you’ll manage client inquiries, oversee order lifecycles, and ensure that every request is handled with precision and care. You’ll be the bridge between our clients and our internal teams, turning complex requests into seamless experiences.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, providing timely, accurate, and courteous support.
• Accurately capture client requests in our CRM, verify order details, and confirm facility locations.
• Track open orders, monitor turnaround times, and proactively flag any potential delays.
• Maintain meticulous records, ensuring all documentation is complete, up‑to‑date, and compliant with industry standards.
• Collaborate with cross‑functional teams—operations, quality, and compliance—to resolve issues and improve processes.
• Identify opportunities for process improvement and contribute to the development of best practices.
• Participate in ongoing training and professional development to stay current on industry trends and product updates.

Essential Qualifications

• High school diploma or equivalent (required). A bachelor’s degree is a plus.
• Minimum of 1 year of customer service or client‑facing experience, preferably in a remote setting.
• Exceptional written and verbal communication skills in English.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities simultaneously.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated problem‑solving ability and a proactive, solution‑oriented mindset.
• Comfortable working independently while maintaining high levels of collaboration and accountability.

Preferred Qualifications

• Experience in the legal, insurance, or data‑retrieval industry.
• Knowledge of compliance regulations such as HIPAA, GDPR, or FERPA.
• Familiarity with data‑management tools and record‑retrieval workflows.
• Previous experience in a remote, distributed team environment.
• Strong analytical skills and the ability to translate data into actionable insights.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Excellent time‑management and prioritization abilities.
• Critical thinking and troubleshooting skills.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in a collaborative culture.
• Strong technical aptitude and quick learning curve.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Specialist, you’ll have the chance to:

• Advance to a Senior Client Success Manager role, overseeing larger accounts and strategic initiatives.
• Transition into Operations or Quality Assurance, leveraging your deep understanding of our processes.
• Participate in leadership training programs and mentorship opportunities.
• Earn certifications in customer experience, data compliance, or project management.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.

Work Environment & Culture

Remote‑First, Global Team – Work from anywhere in the United States while staying connected through daily stand‑ups, weekly team meetings, and collaborative tools like Slack and Microsoft Teams.

Inclusive & Supportive Culture – We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard.

Continuous Improvement – Your ideas matter. We actively seek feedback and reward innovative solutions that enhance our service delivery.

Compensation & Benefits

Competitive Salary – $33,280 per year, commensurate with experience and performance.

Comprehensive Benefits Package – Includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and flexible work arrangements.

Professional Development – Access to online learning platforms, tuition reimbursement, and internal training sessions.

Employee Recognition – Quarterly awards, spot bonuses, and a culture of celebrating milestones and achievements.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers limitless growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this job

Join brighthush Today

If you’re a detail‑oriented, customer‑first professional who thrives in a remote, collaborative environment, we want to hear from you. Bring your passion for problem‑solving, your commitment to excellence, and your desire to grow with a leading digital solutions provider. Apply now and become an integral part of brighthush’s mission to transform the way legal and insurance teams access critical records.