Experienced Marine Insurance Broker – Customer Service & Policy Management – Remote, Toronto, Canada

About brighthush

brighthush is a leading marine insurance brokerage that has been safeguarding pleasure boat owners across Canada for over a decade. Our mission is simple yet powerful: to provide tailored, reliable protection that lets our clients enjoy the water with confidence. We combine deep industry expertise with a customer‑centric approach, ensuring every policy is a perfect fit for the unique needs of each boat owner. At brighthush, we believe that great insurance starts with great people, and that’s why we’re looking for a dedicated Marine Insurance Broker to join our dynamic, remote team.

Why brighthush?

• Industry Leadership: As a key player in the marine insurance market, brighthush offers unparalleled exposure to the latest trends, regulations, and product innovations.
• Remote Flexibility: Work from anywhere in Canada while staying connected to a collaborative, high‑energy team.
• Growth Pathways: Clear career ladders from broker to senior specialist, with mentorship and continuous learning opportunities.
• Culture of Excellence: We celebrate success, encourage creativity, and prioritize work‑life balance.
• Competitive Compensation: Attractive base salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Marine Insurance Broker at brighthush, you will be the trusted advisor for pleasure boat owners, ensuring they receive the best coverage and service. Your day‑to‑day tasks will include:

• Providing expert guidance to clients on marine insurance products, coverage options, and risk management strategies.
• Managing policy issuance, renewals, and changes, ensuring accuracy and compliance with regulatory standards.
• Delivering exceptional customer service by promptly addressing inquiries, claims, and policy adjustments.
• Collaborating with underwriters, claims specialists, and internal teams to resolve complex client issues.
• Maintaining up‑to‑date knowledge of marine insurance regulations, market trends, and competitor offerings.
• Building and nurturing long‑term relationships with clients, fostering loyalty and repeat business.
• Utilizing our CRM and policy management systems to track client interactions and policy details.
• Participating in ongoing training and professional development to stay ahead in the marine insurance field.

Essential Qualifications

• Valid RIBO (Registered Insurance Brokers of Ontario) license.
• Minimum of 2–3 years of experience as an insurance broker, preferably within personal lines.
• Fluent in English, both written and spoken.
• Proven track record of delivering outstanding customer service and building client relationships.
• Strong organizational skills with the ability to manage multiple policies and client requests simultaneously.
• Excellent communication skills, capable of explaining complex insurance concepts in clear, accessible language.
• Proficiency with Microsoft Office Suite and experience using CRM or policy management software.

Preferred Qualifications

• Experience in marine or pleasure boat insurance.
• Knowledge of Canadian maritime regulations and safety standards.
• Background in sales or business development within the insurance sector.
• Additional certifications such as the Canadian Insurance Institute’s (CII) Certified Insurance Professional (CIP).
• Fluency in a second language (e.g., French) is a plus.

Skills & Competencies

• Client‑Focused Mindset: Passion for helping clients protect their valuable assets.
• Analytical Thinking: Ability to assess risk, evaluate coverage options, and recommend optimal solutions.
• Problem‑Solving: Quick to identify issues and devise effective resolutions.
• Team Collaboration: Comfortable working cross‑functionally with underwriters, claims, and marketing teams.
• Adaptability: Thrives in a fast‑changing environment and embraces new technologies.
• Time Management: Prioritizes tasks efficiently to meet deadlines and client expectations.
• Integrity & Ethics: Upholds the highest standards of professionalism and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Marine Insurance Broker, you’ll have access to:

• Structured mentorship programs pairing you with senior brokers and industry experts.
• Regular training sessions covering regulatory updates, product knowledge, and sales techniques.
• Opportunities to attend industry conferences, webinars, and workshops.
• A clear promotion pathway to Senior Broker, Lead Broker, or Manager roles.
• Cross‑functional projects that broaden your skill set beyond marine insurance.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Even though we operate remotely, we maintain strong team cohesion through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Annual in‑person retreats to strengthen relationships and celebrate achievements.
• Flexible work hours that respect personal commitments while ensuring client coverage.
• A focus on mental and physical well‑being, with resources for stress management and wellness.

Compensation & Benefits

We offer a competitive compensation package designed to reward performance and dedication:

• Base Salary: Market‑competitive, commensurate with experience.
• Performance Bonuses: Earn additional income based on client acquisition, retention, and satisfaction metrics.
• 401(k) Matching: 4% company match to help you build long‑term wealth.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Retirement Plan: Access to a robust pension scheme.
• Professional Development: Reimbursement for relevant certifications, courses, and conferences.
• Technology Stipend: Support for home office setup and internet expenses.

How to Apply

If you’re ready to bring your expertise to a forward‑thinking marine insurance brokerage and help boat owners protect what matters most, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Join us and make waves in the industry!