Senior Customer Success Manager – U.S. Remote – Driving Adoption, Retention & Growth for AI‑Enabled Learning Platforms at brighthush

About brighthush

brighthush is a forward‑thinking, AI‑native learning platform that empowers organizations to train employees, customers, and partners at scale. Built from the ground up with artificial intelligence at its core, brighthush delivers a unified experience that blends content creation, administration, delivery, personalization, and analytics into one seamless system. Our mission is to help companies move faster, turn learning into measurable performance, and redefine the learning‑management‑system (LMS) industry for the digital age.

Why brighthush?

At brighthush, we’re not just another SaaS company. We’re a community of innovators, educators, and technologists who believe that learning should be as dynamic and adaptive as the businesses that use it. By joining our team, you’ll:

• Work with a cutting‑edge AI platform that is changing the way organizations approach training.
• Collaborate with a diverse, international team that thrives in a fast‑paced, startup environment.
• Drive customer success strategies that have a tangible impact on businesses and educational institutions worldwide.
• Enjoy a competitive compensation package, ongoing professional development, and a culture that values curiosity, connection, empowerment, potential, and impact.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our customers’ success. You will partner with stakeholders across the customer organization, from end users to executive sponsors, to ensure they realize measurable business outcomes and learning objectives through our platform. Your focus will be on driving adoption, managing renewals, identifying expansion opportunities, and maintaining high levels of customer satisfaction.

Key Responsibilities

• Trusted Advisor: Serve as the go‑to expert for customer stakeholders, guiding learning, adoption, and workforce enablement strategies that translate into measurable business results.
• Onboarding & Implementation: Lead the transition from sale to activation, ensuring a smooth onboarding experience that delivers early value.
• Adoption Monitoring: Track engagement and usage trends, proactively identifying risks and opportunities to improve adoption.
• Relationship Building: Cultivate strong, multi‑threaded relationships across customer organizations to uncover upsell and expansion opportunities.
• Renewal Readiness: Own the renewal process by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value.
• Success Planning: Develop and execute customer success plans aligned with business goals, milestones, and measurable outcomes.
• Business Reviews: Lead periodic business reviews to assess performance, align priorities, and identify optimization opportunities.
• Cross‑Functional Collaboration: Partner with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback.
• Platform Expertise: Master brighthush’s platform and learning workflows to guide customers on best practices and long‑term value realization.
• Continuous Improvement: Perform related duties as assigned to support the team’s success.

Essential Qualifications

• 5–10 years of experience in Customer Success, Account Management, or a client‑facing role within B2B SaaS environments.
• Proven track record of driving customer outcomes, retention, and account growth.
• Deep understanding of subscription models, adoption metrics, and customer lifecycle management.
• Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders.
• Strong communication and presentation skills, with the ability to engage executive audiences.
• Strategic thinker with problem‑solving skills and the ability to navigate ambiguity in a fast‑paced environment.
• Ability to manage a portfolio of accounts while balancing personalized engagement with a data‑driven, scalable approach.
• Strong business, technical, and learning‑domain acumen, connecting platform capabilities to customer goals.
• Experience in LMS or learning technologies is a plus.

Preferred Qualifications

• Bachelor’s degree in Business, Technology, Education, or a related field.
• Experience with AI‑enabled learning platforms or modern LMS solutions.
• Demonstrated success in identifying and converting growth opportunities within existing accounts.
• Comfort working across global and cross‑cultural environments.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering measurable value.
• Data‑driven decision making and proficiency with analytics tools.
• Strong project management skills and the ability to juggle multiple priorities.
• Excellent interpersonal skills, fostering collaboration across teams.
• Adaptability and resilience in a rapidly evolving industry.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and professional development. As a Senior Customer Success Manager, you will:

• Advance to a Customer Success Leadership role, overseeing a team of CSMs.
• Participate in cross‑functional initiatives that shape product roadmap and customer experience.
• Attend industry conferences, workshops, and training sessions to stay ahead of learning technology trends.
• Earn certifications in customer success, SaaS, and learning technologies.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, inclusivity, and collaboration. Our culture is built on:

• Curiosity: Continuous learning to stay agile and innovative.
• Connection: Embracing and celebrating our differences.
• Empowerment: Rewarding positive, people‑centric behaviors and decisions.
• Potential: Challenging the status quo and pushing for what is possible.
• Impact: Making a positive difference for our clients and communities worldwide.

We provide a supportive environment where remote teams can thrive, with regular virtual team building, open communication channels, and a focus on work‑life balance.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Wellness programs and mental health resources.
• Annual company retreats and virtual social events.

How to Apply

If you are passionate about driving customer success in an AI‑driven learning environment and want to make a tangible impact, we’d love to hear from you. Submit your application through our careers portal or email your resume and cover letter to [email protected]. We welcome candidates who are eager to grow, collaborate, and innovate.

Equal Employment Opportunity

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status under applicable law.

As a remote‑first company, we embrace flexibility and accessibility. If you require a reasonable accommodation during the application or interview process, please contact our People team at [email protected]. We are dedicated to providing an inclusive and equitable experience for every candidate.