Customer Service Specialist – Healthcare Operations & Patient Experience – Remote, Full‑Time, Brighthush

About brighthush

brighthush is a national leader in dermatology care, dedicated to delivering exceptional patient experiences across the United States. By acquiring and partnering with high‑performing dermatology practices, we create a unified network that empowers clinicians to focus on what they do best—providing world‑class skin care—while we streamline operations, enhance patient engagement, and drive sustainable growth. Our culture is built on collaboration, integrity, and a relentless commitment to excellence. At brighthush, every team member plays a vital role in supporting our partner dermatologists and ensuring that patients receive timely, accurate, and compassionate service.

Why Join brighthush?

When you become part of brighthush, you join a forward‑thinking organization that values innovation, diversity, and continuous learning. We offer a dynamic remote work environment, flexible scheduling, and a comprehensive benefits package that supports your professional and personal well‑being. Whether you’re a seasoned healthcare customer service professional or a recent graduate eager to launch your career, brighthush provides the resources, mentorship, and growth pathways to help you thrive.

Key Responsibilities

As a Customer Service Specialist, you will be the frontline ambassador for brighthush’s patient community. Your daily tasks will include:

• Answering 40–50 inbound patient calls per day, ensuring each interaction is handled with empathy, accuracy, and efficiency.
• Processing payments securely and accurately, including co‑pays, deductibles, and other patient balances.
• Updating patient demographics and insurance information in our electronic health record (EHR) system.
• Providing real‑time claim status updates and guiding patients through the insurance verification process.
• Explaining co‑pay, deductible, and out‑of‑pocket responsibilities in a clear, patient‑friendly manner.
• Meeting or exceeding productivity and key performance indicator (KPI) metrics such as call resolution time, patient satisfaction scores, and payment accuracy.
• Collaborating with billing, clinical, and administrative teams to resolve complex patient inquiries.
• Maintaining a high level of confidentiality and compliance with HIPAA and other regulatory standards.

Essential Qualifications

To excel in this role, you should possess the following:

• High school diploma or equivalent (required).
• Minimum of 1–2 years of customer service experience within the healthcare industry.
• Proficiency in interpreting and explaining Explanation of Benefits (EOB) statements.
• Strong written and verbal communication skills, with the ability to convey complex information in a simple, patient‑friendly manner.
• Excellent phone etiquette and a professional, courteous demeanor.
• Advanced proficiency in Microsoft Excel, including data entry, formulas, and basic data analysis.
• Self‑management skills: the ability to prioritize tasks, manage time effectively, and work independently in a remote setting.
• Exceptional attention to detail and a commitment to accuracy in all data handling.
• Ability to navigate multiple computer programs simultaneously, including our EHR, billing software, and internal communication tools.

Preferred Qualifications

While not mandatory, the following experience and skills will set you apart:

• Experience with medical billing or claims processing.
• Familiarity with dermatology terminology and common skin conditions.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of meeting performance metrics.
• Multilingual abilities, especially in Spanish or other widely spoken languages.

Core Skills & Competencies

• Customer‑centric mindset with a passion for improving patient experience.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing processes, technologies, and patient needs.
• Team collaboration skills, even in a virtual environment.
• Time‑management and organizational proficiency.
• Proactive learning attitude and willingness to embrace new tools and workflows.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will have access to:

• Structured onboarding and continuous training programs covering clinical knowledge, billing procedures, and customer service excellence.
• Mentorship from senior team members and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Patient Experience Manager, Billing Analyst, or Clinical Coordinator.
• Leadership development workshops and certifications in healthcare operations.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Company Culture

brighthush’s remote work model empowers you to balance professional responsibilities with personal commitments. Our culture is defined by:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Collaboration: Cross‑departmental teamwork is encouraged, ensuring that every team member contributes to our shared mission.
• Innovation: We continuously invest in technology and process improvements to enhance patient care.
• Recognition: Outstanding performance is celebrated through awards, shout‑outs, and career advancement.
• Well‑being: We offer wellness resources, mental health support, and flexible scheduling to promote a healthy work‑life balance.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote healthcare customer service roles.
• Performance‑based bonuses tied to key metrics such as patient satisfaction and call resolution rates.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) and mental health resources.
• Flexible work schedule and the ability to work from any location with a reliable internet connection.

How to Apply

Ready to make a meaningful impact on patient experiences across the United States? Submit your application through our careers portal or click the link below to apply directly. We look forward to learning how your skills and passion align with brighthush’s mission to deliver exceptional dermatology care.