Customer Service Specialist – Remote Part‑Time – Exceptional Service & Growth Opportunities at brighthush

About brighthush

brighthush has earned a reputation as one of America’s most trusted energy and service providers, recently honored by Newsweek as a top “Most Trustworthy Company” for 2025. Our mission is simple: deliver reliable, high‑quality service that keeps communities powered, safe, and connected. With a nationwide footprint and a deep commitment to the neighborhoods we serve, brighthush is more than a company – it’s a partner in everyday life.

Why Join brighthush?

At brighthush, we believe that our people are the heart of our success. That’s why we invest in a culture that values stability, growth, and work‑life balance. As a Remote Part‑Time Customer Service Specialist, you’ll enjoy:

• Competitive Pay: Starting at $17.00 per hour, with potential for increases based on experience and performance.
• Financial Security: 401(k) plan with generous company match, plus an Employee Stock Ownership Plan (ESOP) that lets you share in our success.
• Paid Time Off (PTO): Flexible vacation, sick leave, and personal days to recharge and spend quality time with loved ones.
• Paid Training & Development: Comprehensive, hands‑on training that equips you with the skills to excel and advance.
• Exclusive Savings: Employee discounts on propane, equipment, and more.
• Community Impact: Participate in charitable initiatives such as Operation Warm, Operation BBQ Relief, and local school fundraisers.

Role Overview

As a Remote Part‑Time Customer Service Specialist at brighthush, you will be the frontline ambassador for our customers. Your primary focus will be to provide exceptional service through inbound and outbound communications, ensuring every interaction reflects our commitment to quality and reliability. You will collaborate closely with internal teams to resolve issues, maintain accurate account information, and drive customer satisfaction—all while working from the comfort of your own home.

Key Responsibilities

• Handle inbound calls, live chat, social media messages, and email inquiries with politeness, courtesy, and professionalism.
• Build and nurture strong relationships with customers, ensuring their needs are met and expectations exceeded.
• Ask probing questions to diagnose customer issues, uncover root causes, and identify opportunities for improvement.
• Maintain accurate account records, updating customer information and ensuring data integrity.
• Apply problem‑solving techniques to reach resolutions that satisfy customers while minimizing repeat inquiries.
• Schedule delivery orders and negotiate terms for new and returning customers, ensuring smooth service delivery.
• Handle general service order input, execute emergency scripts, close uncontrollable loss accounts, and provide contract and pricing information.
• De‑escalate customer situations by following the established complaint resolution policy.
• Send statements and invoices, perform soft collections for customers on credit hold or past due, and process phone payments.
• Support the setup of new customer accounts, ensuring a seamless onboarding experience.
• Consistently meet or exceed performance standards outlined in company policy.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational abilities with proven typing and data entry proficiency.
• Excellent written and verbal communication skills, with a focus on team building and positive rapport.
• Proficiency in Microsoft Office Suite (Excel, Word, Access).
• U.S. citizenship, lawful permanent residency, or authorized to work in the United States.
• No current or future need for employment visa sponsorship.

Preferred Qualifications

• Experience in the energy or utilities sector.
• Knowledge of CRM systems and call‑center software.
• Multilingual communication skills.
• Prior experience with remote work environments.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and critical thinking abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Time management and self‑discipline in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Service Specialist, you’ll gain:

• Hands‑on experience with advanced customer relationship management tools.
• Opportunities to cross‑train in sales, technical support, and account management.
• Access to leadership development programs and mentorship from senior managers.
• Clear career pathways to roles such as Senior Customer Service Representative, Team Lead, or Operations Manager.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture at brighthush

Our culture is built on trust, respect, and a shared commitment to excellence. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels with managers and peers.
• A collaborative platform that encourages idea sharing and innovation.
• Recognition programs that celebrate achievements and milestones.
• A supportive environment that values work‑life balance and personal well‑being.

Compensation, Perks, and Benefits

While the base hourly rate starts at $17.00, your total compensation package includes:

• Competitive hourly wage with potential for performance‑based increases.
• 401(k) retirement plan with company match.
• Employee Stock Ownership Plan (ESOP) for long‑term investment.
• Paid Time Off (PTO) and flexible scheduling.
• Paid training and professional development courses.
• Employee discounts on propane, equipment, and partner services.
• Health, dental, and vision insurance options (for eligible employees).
• Wellness programs and resources for mental and physical health.

How to Apply

Ready to bring your customer‑service expertise to a company that values trust, growth, and community impact? Click the link below to submit your application and join the brighthush family.

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Join brighthush – Where Your Impact Matters

At brighthush, every interaction you handle strengthens the trust our customers place in us. Your dedication will not only enhance their experience but also contribute to the broader mission of keeping communities powered and connected. If you’re passionate about delivering outstanding service, thrive in a collaborative remote environment, and want to grow with a company that rewards excellence, we want to hear from you.

Take the next step in your career—apply today and become a vital part of brighthush’s story of trust, innovation, and community service.