Provider Customer Service Representative – Remote Call & Chat Advocate for Healthcare Professionals

About brighthush

brighthush is a forward‑thinking health‑care technology leader that is redefining how patients, providers, and payers connect. By blending data science, artificial intelligence, and human‑centered design, we are building a health‑care ecosystem that is more responsive, affordable, and accessible. Our mission is simple yet powerful: to make health care work better for everyone. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters, your growth is accelerated, and your impact is tangible.

Role Overview

As a Remote Provider Customer Service Representative, you will be the frontline advocate for healthcare providers across the United States. You will resolve complex inquiries, guide providers through digital tools, and ensure that every interaction reflects the highest standards of care and professionalism. This full‑time, 40‑hour per week position is based in North Carolina and offers the flexibility of a remote work environment, while still requiring you to be available during our core business hours (9:35 am – 6:05 pm EST / 8:35 am – 5:05 pm CST). Your success will be measured by first‑call resolution rates, provider satisfaction scores, and the speed with which you close issues.

Why brighthush?

• Work from the comfort of your home while contributing to a national health‑care transformation.
• Receive 11 weeks of comprehensive, virtual training that equips you with the tools and knowledge to excel.
• Join a culture that values empathy, collaboration, and continuous learning.
• Benefit from a competitive salary range ($18.00 – $32.00 per hour) and a robust benefits package.
• Advance your career through clear pathways, mentorship, and access to cutting‑edge technology.

Key Responsibilities

• Provider Advocacy: Serve as the primary point of contact for healthcare providers, demonstrating accountability and ownership in every interaction.
• Multi‑Channel Support: Handle inquiries via phone, chat, and email, ensuring a seamless experience across all touchpoints.
• Issue Resolution: Quickly triage and resolve complex issues related to benefits, eligibility, billing, payments, clinical authorizations, and behavioral health.
• System Navigation: Efficiently navigate more than 30 integrated systems (C&S, M&R, E&I) to extract data and resolve provider concerns.
• Self‑Service Promotion: Encourage providers to use digital tools, explaining benefits and guiding them through self‑service options.
• Collaboration: Work closely with internal partners—claims, billing, clinical, and technology teams—to ensure timely and accurate resolution.
• Quality & Compliance: Adhere to all regulatory standards, maintain data confidentiality, and follow brighthush’s Telecommuter Policy.
• Performance Metrics: Meet or exceed key performance indicators such as first‑call resolution, average handling time, and provider satisfaction scores.

Essential Qualifications

• High School Diploma, GED, or equivalent work experience.
• Minimum 18 years of age.
• At least 1 year of customer service experience, preferably in a call‑center or multi‑channel environment Apply for this job