Remote Healthcare Customer Service Representative – Patient Engagement & Care Coordination Specialist at brighthush

About brighthush

brighthush is a forward‑thinking healthcare solutions provider that believes every conversation can transform a patient’s journey. With a mission to empower individuals to take charge of their health, we blend cutting‑edge technology, data‑driven insights, and a human touch to deliver personalized care experiences. Our team is built on collaboration, creativity, and a relentless pursuit of excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a culture where growth is nurtured through trust, opportunity, and accountability.

Position Overview

We’re looking for a compassionate, energetic, and patient‑focused Remote Healthcare Customer Service Representative to join our dynamic engagement team. In this role, you will be the first point of contact for health plan members, guiding them toward essential care assessments and ensuring they feel supported every step of the way. Your voice will be the bridge that connects patients, providers, and pharmacies, turning everyday conversations into meaningful connections that help people live healthier lives.

Key Responsibilities

• Deliver exceptional customer service via telephone, email, and chat, ensuring every interaction reflects brighthush’s commitment to empathy and professionalism.
• Proactively reach out to health plan members, encouraging them to schedule care assessments and follow‑up appointments.
• Identify and address healthcare‑related concerns, providing accurate information and solutions that align with member needs.
• Operate effectively within a 24/7/365 environment, adapting to shifting priorities and urgent member requests.
• Research and verify eligibility for services, resolve issues, and place callbacks as required to ensure seamless member experience.
• Meet and exceed established service, sales, and business objectives, consistently achieving performance metrics.
• Communicate clearly and respectfully with callers from diverse socio‑economic, cultural, geographic, racial, and age groups.
• Multi‑task efficiently—simultaneously listening, speaking, and documenting—while maintaining high accuracy and attention to detail.
• Utilize dual‑screen setups and multiple programs to manage member data, track interactions, and update records in real time.
• Participate in ongoing training and development initiatives to stay current on healthcare policies, product offerings, and best practices.

Essential Qualifications

• High school diploma or General Education Development (GED) credential.
• Strong written and verbal communication skills in English; Spanish proficiency is a plus.
• Demonstrated ability to read, interpret, and follow instructions and correspondence accurately.
• Proven problem‑solving skills, using sound judgment to resolve member inquiries and concerns.
• Basic computer literacy, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to navigate multiple applications simultaneously.
• Reliable attendance and strict adherence to a published schedule.
• Experience in a customer‑service or call‑center environment is preferred but not required.

Preferred Qualifications

• Prior experience in healthcare, insurance, or patient engagement roles.
• Knowledge of health plan benefits, eligibility criteria, and care coordination processes.
• Familiarity with customer‑relationship management (CRM) systems and call‑center software.
• Experience working remotely, managing time effectively, and maintaining productivity in a home‑office setting.
• Certification in customer service or healthcare administration.

Skills & Competencies

• Empathy and active listening: Ability to connect with members on a personal level and understand their unique health journeys.
• Communication: Clear, concise, and culturally sensitive communication across multiple channels.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Technical proficiency: Comfortable with dual‑screen setups, data entry, and navigating multiple software platforms.
• Time management: Prioritize tasks, meet deadlines, and maintain high productivity while ensuring quality interactions.
• Team collaboration: Work effectively with cross‑functional teams, including medical staff, billing, and IT.
• Continuous learning: Eagerness to stay updated on industry trends, new technologies, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Healthcare Customer Service Representative, you’ll have access to a wealth of learning resources, including:

• Structured onboarding programs that immerse you in our culture, processes, and technology.
• Regular training sessions on healthcare policies, product knowledge, and customer‑service excellence.
• Mentorship opportunities with senior engagement specialists and leaders across the organization.
• Clear career pathways that can lead to roles such as Senior Engagement Specialist, Team Lead, or Program Manager.
• Access to industry conferences, webinars, and certifications that enhance your professional skill set.

Work Environment & Culture

Working remotely from the comfort of your home office, you’ll enjoy the flexibility to balance your personal and professional life. Our culture is built on:

• Trust: We empower you to manage your schedule and deliver results without micromanagement.
• Accountability: Clear performance metrics and regular feedback help you grow and succeed.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment where everyone can thrive.
• Collaboration: Cross‑functional teams collaborate seamlessly through virtual tools and regular touchpoints.
• Well‑being: We prioritize employee wellness with resources such as mental health support, fitness challenges, and flexible work arrangements.

Compensation & Benefits

• Competitive hourly rate: $15.00 per hour, commensurate with experience and performance.
• Health, dental, and vision insurance: Comprehensive plans to keep you and your family protected.
• 401(k) plan with company match: Secure your future with a retirement savings plan that includes employer contributions.
• Paid time off (PTO) and paid holidays: Enjoy time to recharge and celebrate special occasions.
• Flexible spending accounts (FSAs): Manage healthcare and dependent care expenses with tax‑advantaged accounts.
• Employee wellness programs: Access to mental health resources, fitness subsidies, and wellness challenges.
• Career development and growth opportunities: Continuous learning and advancement pathways.

How to Apply

Ready to make a difference from your home office? Submit your application directly through our official career portal. Please note that we do not accept resumes from external staffing agencies or recruiters. To protect your privacy and ensure a secure application process, we encourage you to complete any required assessments independently. Unauthorized completion of assessments will result in disqualification or termination.

To apply, click the link below and follow the instructions:

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Join brighthush Today!

At brighthush, we turn everyday conversations into meaningful connections that help people take charge of their health. If you’re passionate about healthcare, empathetic, and eager to support patients with genuine care, we want you on our team. Bring your energy, empathy, and expertise to every call and help us create a healthier future—one conversation at a time.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Protect yourself from recruitment scams. If you receive any suspicious job offers or emails, please report them to our recruiting team at [email protected]. For more information on job scams, visit the Federal Trade Commission at .