Experienced 988 Suicide & Crisis Lifeline Chat & Text Counselor – Remote, Full‑Time & Part‑Time Opportunities at brighthush
Join brighthush as a 988 Chat & Text Crisis Counselor – Remote
About brighthush
brighthush is a forward‑thinking, mission‑driven organization dedicated to providing compassionate, trauma‑informed crisis intervention services to individuals across the spectrum of hearing and visual needs. With a national reach and a deep commitment to inclusivity, brighthush empowers its team members to make a tangible difference in the lives of those experiencing emotional distress. Whether you are a seasoned crisis counselor or a passionate newcomer, brighthush offers a supportive environment where your expertise, empathy, and dedication are valued and nurtured.
Why Work With brighthush?
- Impactful Mission: Deliver life‑saving support through the 988 Suicide & Crisis Lifeline chat and text network.
- Flexible Remote Work: Work from anywhere in the United States with a reliable internet connection and a private workspace.
- Competitive Compensation: Earn $17–$21 per hour, with attractive shift differentials for evenings, nights, and weekends.
- Growth & Development: Access ongoing training, mentorship, and career advancement opportunities.
- Inclusive Culture: Join a team that celebrates diversity, promotes cultural awareness, and supports employees of all backgrounds.
- Comprehensive Benefits: Enjoy paid time off, health‑care options, and a supportive benefits package.
Position Overview
As a 988 Chat & Text Crisis Counselor at brighthush, you will provide immediate, empathetic, and professional support to individuals in crisis via text and chat platforms. You will conduct risk assessments, develop safety plans, and collaborate with multidisciplinary teams to ensure each client receives the highest standard of care. Your role is pivotal in maintaining the safety and well‑being of our service users, and you will be part of a dedicated team that operates 24/7 to meet the evolving needs of the community.
Key Responsibilities
- Deliver timely, compassionate crisis intervention through the 988 chat and text network.
- Perform thorough risk assessments and create individualized safety plans.
- Maintain accurate, detailed documentation of all interactions in compliance with program standards.
- Coordinate with child protective services, emergency responders, and other agencies when necessary.
- Engage in follow‑up communications via text, email, or phone to ensure continuity of care.
- Participate in quality assurance reviews, quarterly evaluations, and continuous improvement initiatives.
- Complete all required trainings, certifications, and continuing education to stay aligned with 988 Lifeline standards.
- Collaborate with shift supervisors, senior counselors, and leadership on complex or high‑risk cases.
- Attend monthly agency in‑service meetings and contribute to team communication.
- Adhere to brighthush policies, procedures, and confidentiality standards at all times.
Essential Qualifications
- Minimum age 18, with a clean background check.
- Completion of 100+ hours of crisis line training upon hire.
- Strong written communication skills in English.
- Proficiency with basic computer and web‑based systems (Microsoft Teams, Zoom, Google Chrome).
- Reliable internet connection (minimum 50 Mbps download / 10 Mbps upload) and a private, distraction‑free workspace.
- Ability to manage multiple concurrent conversations while maintaining focus and empathy.
- Demonstrated ability to remain calm under pressure and handle emotionally charged situations.
- Commitment to confidentiality and professional discretion.
- Preferred: Bachelor’s degree in psychology, social work, or related field; or equivalent experience.
- Preferred: Fluency in American Sign Language (ASL).
Preferred Skills & Competencies
- Trauma‑informed care and crisis intervention expertise.
- Active listening, empathy, and non‑judgmental communication.
- Strong problem‑solving and decision‑making abilities.
- Adaptability to evolving protocols and technology platforms.
- Team collaboration and willingness to seek guidance when needed.
- Commitment to continuous learning and professional growth.
Training & Onboarding
All new hires will undergo a comprehensive training program, including:
- Initial 100‑hour crisis line training (Monday–Friday, 9 AM–5 PM CST).
- Shadowing senior counselors for a minimum of 40 hours.
- Ongoing monthly in‑service sessions and quarterly performance reviews.
- Access to additional certifications and continuing education as required.
Compensation & Benefits
- Hourly Rate: $17.00–$21.00 per hour.
- Shift Differentials:
- Monday–Thursday, 5 PM–11 PM CST: +$1.00 per hour.
- Friday–Sunday, 5 PM–11 PM CST: +$2.00 per hour.
- Monday–Thursday, 11 PM–7 AM CST: +$3.00 per hour.
- Friday–Sunday, 11 PM–7 AM CST: +$4.00 per hour.
- Paid Time Off: Generous PTO accrual based on tenure.
- Health & Wellness: Access to health‑care plans, mental‑health resources, and employee assistance programs.
- Professional Development: Tuition reimbursement, conference stipends, and skill‑building workshops.
- Technology Support: Eligible for a webcam and microphone upon completion of training.
Work Environment & Culture
At brighthush, we foster a collaborative virtual workspace where counselors connect via Zoom, share best practices, and support one another in real time. Our culture emphasizes:
- Respectful communication and cultural humility.
- Inclusivity for Deaf, Hard of Hearing, Late‑Deafened, DeafBlind, DeafDisabled, and Deaf+ employees.
- Work‑life balance through flexible scheduling and remote work.
- Recognition of achievements and contributions through peer‑to‑peer awards.
- Open dialogue with leadership and a transparent decision‑making process.
Career Growth Opportunities
brighthush is committed to nurturing talent and providing clear pathways for advancement. As a crisis counselor, you may progress to:
- Senior Crisis Counselor – leading complex cases and mentoring new hires.
- Shift Supervisor – overseeing daily operations and ensuring quality service delivery.
- Program Manager – shaping policy, training, and strategic initiatives.
- Specialist Roles – such as ASL interpreter, cultural liaison, or research analyst.
How to Apply
Ready to make a difference? Submit your application through our online portal and join a team that values compassion, expertise, and innovation. We look forward to welcoming you to brighthush.