Customer Solutions Architect I – Driving Innovative, Scalable SaaS Integration for Multifamily Real Estate Clients at brighthush

About brighthush and the Opportunity

brighthush is a global trailblazer in cloud‑based property management solutions, dedicated to empowering multifamily owners, operators, and investors to streamline operations, elevate resident experiences, and unlock data‑driven insights. With a portfolio of award‑winning products, a culture that champions innovation, collaboration, and customer success, brighthush is on a mission to transform the way the real‑estate industry works.

As a Customer Solutions Architect I, you will be the bridge between our cutting‑edge technology and the people who rely on it. You’ll partner with clients, internal stakeholders, and cross‑functional teams to diagnose complex business challenges, architect robust solutions, and accelerate time‑to‑value. If you thrive on ownership, enjoy turning data into actionable insights, and love the thrill of turning a customer’s “aha” moment into a measurable ROI, this role is designed for you.

Key Responsibilities

• Customer Engagement & Problem Solving – Listen attentively to client needs, employ analytical rigor to uncover root causes, and take full ownership of resolution from discovery through implementation.
• Stakeholder Communication – Navigate complex organizational structures, tailoring presentations and technical explanations for audiences ranging from leasing staff to C‑suite executives.
• Thought Leadership – Maintain deep expertise in brighthush solutions and integrations, positioning yourself as a trusted advisor on best practices for multifamily operations.
• Expectation Management – Set realistic, measurable goals with clients, ensuring clarity, transparency, and proactive risk mitigation throughout the engagement.
• Cross‑Functional Collaboration – Partner with Sales, Delivery, Success, and Product Management to refine processes, develop documentation, and create visibility that drives efficiency for both customers and brighthush.
• Teamwork & Culture – Work cooperatively across departments, sharing knowledge, celebrating wins, and contributing to a culture of continuous improvement.
• Solution Design & Documentation – Translate business requirements into technical architecture diagrams, integration blueprints, and detailed solution designs that guide implementation teams.
• Technical Enablement – Conduct workshops, training sessions, and knowledge transfer sessions for clients and internal teams to ensure smooth adoption of new features and integrations.
• Performance Monitoring – Define key performance indicators (KPIs), set up dashboards, and monitor solution health to proactively address issues before they impact the client.
• Feedback Loop – Capture client feedback, identify trends, and collaborate with Product Management to influence roadmap priorities and feature enhancements.

Essential Qualifications

• Minimum of 2 years in a customer‑facing role within multifamily real‑estate technology, such as account management, support, or product development.
• Bachelor’s degree in Business, Marketing, Real Estate, Computer Science, or a related field.
• Proven experience configuring and deploying SaaS‑based applications that scale and deliver measurable ROI.
• Strong understanding of property management at both corporate and property levels, including leasing, resident services, maintenance, and financial operations.
• Exceptional analytical and critical‑thinking skills, coupled with the ability to persuade diverse stakeholders and overcome objections.
• Results‑oriented mindset with a strong sense of responsibility, accountability, and enthusiasm for empowering customers.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms such as Salesforce.
• Willingness to travel up to 20% of the time to meet clients and attend industry events.
• Basic familiarity with SQL, data modeling, and API concepts is a plus.

Preferred Qualifications

• Deep knowledge of the multifamily industry and Affordable Housing programs.
• Hands‑on experience with brighthush OneSite Leasing & Rents, brighthush On‑Site Manager, and Document Management modules.
• 1–3 years as a Systems Administrator or similar role, providing a solid foundation in brighthush solutions and third‑party integrations.
• Project management experience, including leading business discovery workshops.
• Technical writing skills for authoring custom statements of work and detailed solution designs.
• Understanding of the software development life cycle, SQL query construction, and the ability to architect complex technical solutions.
• Experience planning, managing, and executing integration design, testing, and deployment.
• Certifications such as Salesforce Administrator, PMP, or relevant real‑estate technology credentials are highly valued.

Skills & Competencies for Success

• Customer‑Centric Mindset – Deep empathy for client pain points and a relentless drive to deliver value.
• Strategic Thinking – Ability to translate business objectives into scalable, technology‑enabled solutions.
• Communication Excellence – Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Collaboration & Influence – Proven track record of working cross‑functionally to achieve shared goals.
• Adaptability – Comfortable with ambiguity, quick to learn new tools, and agile in responding to evolving client needs.
• Data‑Driven Decision Making – Comfortable with spreadsheets, dashboards, and analytics to inform recommendations.
• Project Management – Ability to manage timelines, resources, and deliverables in a fast‑paced environment.
• Technical Fluency – Comfortable with APIs, data integration patterns, and basic scripting.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned architects.
• Regular training on the latest brighthush product releases, industry trends, and emerging technologies.
• Opportunities to lead high‑impact projects, present at industry conferences, and contribute to product roadmap discussions.
• Clear career pathways from Customer Solutions Architect I to II, III, and beyond, with defined milestones and performance metrics.
• Support for certifications, such as Salesforce Administrator, Project Management Professional (PMP), or relevant real‑estate technology credentials.
• Access to a learning library that includes books, online courses, and internal knowledge bases.
• Annual hackathon and innovation challenge where you can prototype new ideas and win company recognition.

Work Environment & Culture at brighthush

We believe that great ideas flourish in an environment that values diversity, inclusion, and continuous learning. At brighthush, you’ll experience:

• A collaborative, flat‑hierarchy structure that encourages open dialogue and rapid decision‑making.
• Flexible work arrangements, including hybrid options and remote work support.
• Regular team‑building events, hackathons, and innovation challenges that keep the energy high.
• A culture of recognition where achievements are celebrated, and constructive feedback is the norm.
• Commitment to social responsibility, with initiatives that support affordable housing and community development.
• Access to wellness programs, including gym memberships, mental health resources, and mindfulness sessions.
• Annual company retreats that foster cross‑department collaboration and personal growth.

Compensation & Benefits

While specific compensation may vary by location and experience, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance for you and your family.
• Retirement savings plan with company match to help you build long‑term financial security.
• Paid time off, holidays, and flexible leave policies to support work‑life balance.
• Performance‑based bonuses tied to individual and company goals.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including gym memberships and mental health resources.
• Employee stock purchase plan (ESPP) to share in the company’s success.

How to Apply

Ready to take the next step in your career and help shape the future of multifamily technology? Submit your resume and a cover letter that highlights your most impactful customer‑success stories to the brighthush careers portal. We look forward to learning how your expertise can drive value for our clients and our organization.

Closing Statement

At brighthush, we’re not just building software; we’re building relationships, unlocking efficiencies, and creating lasting impact for the multifamily community. If you’re passionate about technology, customer success, and making a tangible difference, we invite you to join our team of innovators. Apply today and become a key player in transforming real‑estate operations worldwide.