Multilingual Italian Customer Service & Inside Sales Specialist – Remote, Global Tech Innovator brighthush, Full‑Time, Competitive Compensation, Accelerated Career Path, Inclusive Culture, and Continuous Learning Opportunities

About brighthush

brighthush stands at the forefront of the global technology arena, redefining how people connect, collaborate, and create. With a portfolio that spans cutting‑edge consumer electronics, smart‑home ecosystems, and immersive digital experiences, brighthush has earned a reputation for relentless innovation, uncompromising quality, and an unwavering obsession with customer delight. Our mission is simple yet powerful: empower every individual with tools that make life brighter, smarter, and more connected.

Operating from a vibrant, distributed workforce that spans continents, brighthush thrives on diversity, creativity, and a relentless pursuit of excellence. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that values curiosity, continuous learning, and the courage to challenge the status quo. We believe that the best ideas come from a mosaic of perspectives, and we actively nurture an environment where every voice is heard and every contribution is celebrated.

Why Join brighthush?

• Global Impact: Your work will touch millions of customers worldwide, shaping the future of consumer technology.
• Remote Flexibility: Work from the comfort of your home in Portugal or any location you choose—no commute, no office walls.
• Career Growth: Accelerate your professional journey with mentorship, cross‑functional projects, and clear advancement pathways.
• Competitive Compensation: Earn a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: Thrive in an environment that celebrates individuality, promotes work‑life balance, and supports personal well‑being.

Role Overview

As a Multilingual Italian Customer Service & Inside Sales Specialist, you will be the frontline ambassador for brighthush’s premium product line. Your role blends customer support with proactive sales, ensuring every Italian‑speaking customer receives personalized, high‑quality service. You will act as the bridge between our customers and the product, marketing, and technical teams, translating user needs into actionable insights that drive product excellence.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and live chat, delivering solutions that align with customer needs.
• Guide customers through product selection, feature benefits, and purchasing options, consistently meeting or exceeding sales targets.
• Document all customer interactions in the CRM system, maintaining accurate, up‑to‑date records for future reference.
• Collaborate with the product, marketing, and technical support teams to resolve complex issues and provide feedback on product improvements.
• Participate in regular training sessions to stay current on product updates, industry trends, and best practices in customer engagement.
• Contribute to the creation of knowledge base articles, FAQs, and self‑service resources in Italian to enhance the customer experience.
• Analyze customer data and sales metrics to identify trends, opportunities, and areas for process optimization.
• Represent brighthush at virtual events, webinars, and community forums to build brand loyalty and gather customer insights.
• Act as a cultural ambassador, promoting brighthush values and fostering a sense of community among remote teammates.

Essential Qualifications

• Fluent Italian (C2 or higher): Exceptional written and spoken Italian is mandatory.
• English Proficiency (B2 or higher): Ability to communicate effectively in English for internal collaboration.
• Valid EU work permit or citizenship, or the willingness to relocate to Portugal with relocation assistance.
• Minimum of 1–2 years of experience in customer service, inside sales, or a related field.
• Strong problem‑solving skills and a customer‑first mindset.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent time‑management and organizational abilities, capable of juggling multiple priorities.

Preferred Qualifications

• Experience in the consumer electronics or technology sector.
• Knowledge of brighthush product lines and brand values.
• Previous remote work experience with a distributed team.
• Additional language skills (e.g., Portuguese, Spanish, French).
• Certifications in sales, customer experience, or related disciplines.

Core Competencies

• Communication: Clear, concise, and persuasive communication in both Italian and English.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Collaboration: Works seamlessly with cross‑functional teams across time zones.
• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Uses data to drive decisions and improve processes.
• Resilience: Maintains composure under pressure and turns challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a member of our remote sales team, you’ll have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Monthly skill‑building workshops covering advanced sales techniques, product knowledge, and customer psychology.
• Annual “Innovation Sprint” where employees pitch new ideas and receive resources to prototype solutions.
• Clear promotion tracks: Inside Sales Representative → Senior Inside Sales → Sales Manager → Director of Sales.
• Cross‑departmental projects that broaden your exposure to marketing, product development, and engineering.
• Access to a curated library of industry reports, market research, and thought‑leadership content.
• Opportunities to lead internal initiatives, such as customer advocacy programs or product beta testing.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and empowerment. You’ll enjoy:

• Flexible working hours that respect your personal rhythm while aligning with global team needs.
• Regular virtual team gatherings, town halls, and social events to foster connection.
• Access to a digital wellness toolkit, including meditation apps, ergonomic guides, and mental health resources.
• A culture of recognition where achievements are celebrated through peer shout‑outs, spot bonuses, and public acknowledgments.
• Commitment to sustainability: we offset our carbon footprint, encourage digital collaboration, and support local community initiatives.
• Inclusive policies that celebrate diversity, promote equity, and ensure a safe, respectful workplace for all.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote sales professionals in Portugal.
• Performance‑based bonuses tied to individual and team metrics.
• Health insurance coverage (medical, dental, vision) for you and your dependents.
• Paid time off: 20 days of vacation, 10 public holidays, and additional personal days.
• Relocation assistance for candidates moving to Portugal, covering housing search, visa processing, and initial settlement.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock‑option plan (ESOP) to share in brighthush’s long‑term success.
• Access to a company‑wide wellness program, including fitness subsidies and mental health support.
• Flexible benefits package that allows you to customize your coverage based on your needs.

How to Apply

Ready to bring your passion for customer service and sales to a global tech leader? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how you can help us illuminate the world, one connection at a time.

Apply now and join a prestigious project that places you at the forefront of the technology revolution.

We look forward to welcoming you to the brighthush family!