Customer Storytelling Lead – Senior Narrative Strategist & AI‑Powered Content Creator for brighthush’s Global Marketing Excellence

About brighthush – Pioneering Talent Solutions with a Story‑First Approach

At brighthush, we believe that every client, partner, and employee has a story worth sharing. As a globally recognized talent solutions and consulting firm, we have earned a place among the most admired companies in the world. Our mission is to connect extraordinary people with extraordinary opportunities, and we do that by turning data, insights, and experiences into compelling narratives that inspire action. If you are passionate about shaping how the world perceives a brand through authentic customer stories, you have found your next career home.

Why This Role Matters

The Customer Storytelling Lead is the cornerstone of brighthush’s marketing engine. In an era where buyers demand authenticity and relevance, your expertise will drive the creation, amplification, and strategic placement of customer stories that showcase real impact, foster trust, and accelerate business growth. You will partner with sales, product, and client success teams to surface the most powerful experiences, then craft them into multi‑channel assets that resonate across digital, social, events, and sales enablement platforms.

Key Responsibilities – Crafting Impactful Narratives

• Strategic Program Development: Design, launch, and continuously refine a comprehensive customer storytelling program aligned with brighthush’s brand pillars, revenue goals, and market positioning.
• Customer Relationship Management: Build and nurture deep relationships with key clients, acting as a trusted advisor who can elicit candid insights, challenges, and successes.
• Story Discovery & Ideation: Conduct interviews, workshops, and data analysis to uncover compelling story angles, ensuring each narrative reflects genuine customer voice and measurable outcomes.
• Content Creation & Production: Lead the end‑to‑end creation of case studies, video testimonials, podcasts, blog posts, social snippets, and interactive formats, leveraging generative AI tools (Copilot, Claude, ChatGPT) to accelerate drafting, editing, and localization.
• Cross‑Functional Collaboration: Partner with product marketing, demand generation, sales enablement, and PR teams to integrate stories into campaigns, webinars, sales decks, and thought‑leadership pieces.
• Performance Measurement: Define KPIs (views, engagement, pipeline influence, win‑rate uplift) and use Salesforce and analytics dashboards to track story impact, reporting insights to senior leadership.
• Thought Leadership & Advocacy: Represent brighthush at industry conferences, webinars, and client events, showcasing best practices in narrative marketing and AI‑enhanced storytelling.
• Team Mentorship: Coach junior writers, designers, and marketers on storytelling techniques, brand tone, and effective use of AI tools, fostering a culture of continuous learning.

Essential Qualifications – What You Bring to the Table

• Education & Experience: Bachelor’s degree in communications, journalism, public relations, marketing, or a related discipline, OR equivalent professional experience. Minimum of 10 years leading customer storytelling or similar narrative programs in B2B environments.
• Strategic Vision: Proven ability to develop and execute a storytelling roadmap that aligns with corporate objectives and drives measurable business results.
• Client Engagement Expertise: Demonstrated success in building trust‑based relationships with senior client stakeholders, extracting authentic insights, and turning them into persuasive narratives.
• Advanced Writing & Editing Skills: Exceptional command of English, with a portfolio showcasing a range of formats—from long‑form case studies to bite‑size social posts.
• Technology Proficiency: Deep familiarity with Microsoft 365 suite, Salesforce CRM, and generative AI platforms such as Copilot, Claude, and ChatGPT for content ideation, drafting, and personalization.
• Data‑Driven Mindset: Ability to interpret analytics, translate metrics into actionable improvements, and articulate story ROI to executive audiences.
• Project Management Acumen: Strong organizational skills, ability to manage multiple concurrent projects, meet deadlines, and coordinate cross‑functional teams.

Preferred Qualifications – The Extra Edge

• Master’s degree or advanced certifications in marketing, communications, or data analytics.
• Experience in the talent solutions, consulting, or professional services industry.
• Hands‑on experience with video production, podcast editing, or interactive media creation.
• Knowledge of SEO, content distribution platforms, and social media amplification strategies.
• Familiarity with design tools (Adobe Creative Cloud, Canva) to collaborate effectively with visual creators.
• Track record of publishing award‑winning or widely recognized customer stories.

Core Skills & Competencies

• Storytelling Mastery: Ability to translate complex business outcomes into clear, relatable, and emotionally resonant narratives.
• AI‑Enhanced Creativity: Skillful use of generative AI to brainstorm concepts, draft copy, and personalize content at scale while maintaining a human touch.
• Analytical Insight: Proficiency in interpreting Salesforce data, marketing automation metrics, and audience engagement reports.
• Collaboration & Influence: Strong interpersonal skills to align diverse stakeholders around a shared narrative vision.
• Adaptability: Comfort navigating fast‑changing market dynamics, emerging technologies, and evolving brand guidelines.
• Leadership Presence: Confidence presenting stories and strategic recommendations to senior leadership and external audiences.

Career Growth & Learning Opportunities at brighthush

Joining brighthush means stepping into a vibrant ecosystem where your career trajectory is shaped by ambition, curiosity, and impact. As the Customer Storytelling Lead, you will:

• Gain visibility across the global organization, interacting directly with C‑suite executives and marquee clients.
• Lead a high‑performing, cross‑functional storytelling hub, positioning yourself for future roles such as Director of Narrative Marketing or VP of Brand Experience.
• Access continuous learning resources, including subscriptions to leading AI platforms, storytelling workshops, and industry conferences.
• Participate in brighthush’s mentorship program, both as a mentor and mentee, fostering a culture of knowledge sharing.
• Contribute to innovation initiatives that explore new content formats (AR/VR experiences, interactive data visualizations) and emerging distribution channels.

Work Environment & Culture at brighthush

Our culture is built on three pillars: People‑First, Innovation‑Driven, and Impact‑Oriented. We celebrate diverse perspectives, encourage bold ideas, and reward results that move the needle for our clients and our business. As a remote‑first organization with a hub in San Ramon, you will enjoy:

• Flexibility to work from anywhere in the United States while staying connected through collaborative tools and regular virtual town halls.
• A supportive community of storytellers, marketers, technologists, and consultants who champion each other’s success.
• Regular virtual coffee chats, wellness sessions, and inclusive events that nurture belonging.
• Transparent communication from leadership, with clear pathways for feedback and career advancement.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $114,000 – $175,000 per year, commensurate with experience and expertise.
• Performance Bonuses: Annual incentive plans tied to individual and company performance.
• Retirement Savings: 401(k) plan with generous matching contributions.
• Paid Time Off: Generous PTO policy, plus paid holidays and flexible leave options.
• Parental Leave: Extended paid parental leave to support new families.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus wellness stipends.
• Professional Development: Budget for certifications, conferences, and continuous learning.
• Technology Allowance: Home office stipend and access to the latest collaboration tools.

How to Apply – Join the Storytelling Revolution at brighthush

If you are ready to shape the narrative of a world‑leading talent solutions firm, inspire audiences with authentic customer experiences, and leverage cutting‑edge AI tools to amplify impact, we want to hear from you. Submit your resume, a portfolio of your most compelling customer stories, and a brief cover letter outlining how your vision aligns with brighthush’s mission.

Take the next step in your career and become the voice that connects people to opportunity. Apply today and start writing the future with brighthush.