Customer Success Coordinator – Remote Client Relationship Management & Retention Specialist (Central & Mountain Time Zones)

Welcome to brighthush – Where Customer Success Fuels Innovation

At brighthush, we are redefining the way technology empowers businesses in the automotive and related industries. As a leading provider of cloud‑based software solutions, we partner with dealerships, original equipment manufacturers (OEMs), and service providers to deliver seamless, data‑driven experiences that drive revenue, improve efficiency, and delight end‑users. Our rapid growth is powered by a culture that celebrates curiosity, collaboration, and continuous learning. If you thrive in a fast‑paced, remote‑first environment and love turning data into actionable insights, you’ve found your next career home.

Why This Role Matters

The Customer Success Coordinator is the heartbeat of our client‑facing operations. You will be the trusted liaison who ensures our customers receive the highest level of service, accurate reporting, and proactive support that drives retention and expansion. Your work directly influences the satisfaction of thousands of dealerships and the long‑term health of brighthush’s portfolio.

Key Responsibilities

• Maintain and enrich customer data within our CRM platforms (Salesforce, Totango) to guarantee data integrity and accessibility for cross‑functional teams.
• Generate, format, and deliver detailed account performance reports, highlighting usage trends, adoption metrics, and opportunities for upsell.
• Collaborate with the Customer Success Management team to design and execute retention strategies, including renewal outreach, health checks, and satisfaction surveys.
• Serve as the primary point of contact for day‑to‑day client inquiries, troubleshooting issues, and escalating technical concerns to the appropriate internal experts.
• Coordinate and participate in quarterly business reviews (QBRs) with customers, presenting insights and recommendations that align with their business objectives.
• Assist in onboarding new clients by preparing welcome kits, configuring user permissions, and delivering introductory training sessions.
• Travel up to 25‑50% of the time to attend regional customer events, on‑site workshops, and industry conferences across the Central and Mountain time zones.
• Continuously monitor industry trends and competitor offerings to provide feedback that informs product roadmap and service enhancements.

Essential Qualifications

• Education: Bachelor’s degree in Business, Communications, Information Systems, or a related field, OR equivalent professional experience.
• Experience: 1‑2 years of professional experience in customer success, account management, or a similar client‑focused role, preferably within a SaaS or technology environment.
• Technical Proficiency: Advanced skills in Microsoft Office Suite, especially Excel (pivot tables, VLOOKUP, data visualization) and PowerPoint (storytelling through slides).
• CRM Expertise: Hands‑on experience with Salesforce and Totango, including data entry, report building, and workflow automation.
• Communication: Exceptional written and verbal communication abilities, with a talent for translating complex technical concepts into clear, business‑focused language.
• Organizational Skills: Proven ability to manage multiple priorities, meet tight deadlines, and maintain meticulous records.
• Location: Must reside in the Central or Mountain time zones to align with our regional customer base.
• Travel Flexibility: Willingness and ability to travel 25‑50% of the time for client engagements and industry events.

Preferred Qualifications

• Experience in the automotive or dealership technology sector.
• Certification in Salesforce (e.g., Administrator) or Totango.
• Familiarity with data analytics tools such as Tableau, Power BI, or Looker.
• Demonstrated success in driving customer renewals and expansion revenue.
• Fluency in a second language (Spanish or French) to support multilingual client bases.

Skills & Tools

• Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Salesforce CRM – data management, reporting, and workflow automation
• Totango – customer health scoring, journey mapping, and engagement tracking
• Data visualization – creating compelling charts and dashboards for executive audiences
• Project management – ability to coordinate cross‑functional initiatives and meet milestones
• Strong analytical mindset – interpreting data to drive actionable recommendations

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Success Coordinator, you will have clear pathways to advance into senior customer success roles, account management, or product specialist positions. We invest in:

• Mentorship Programs: Pairing you with seasoned leaders who provide guidance, feedback, and career coaching.
• Continuous Education: Access to online courses, certifications, and industry conferences to keep your skill set cutting‑edge.
• Cross‑Functional Exposure: Opportunities to collaborate with product, engineering, sales, and marketing teams, broadening your business acumen.
• Leadership Tracks: Structured programs that prepare high‑performing coordinators for managerial responsibilities within the Customer Success organization.

Work Environment & Culture at brighthush

We are a fully remote‑first company with a distributed workforce across the United States. Our culture is built on trust, transparency, and empowerment. Highlights include:

• Flexible Hours: While we operate within Central and Mountain time zones, you can design your workday to balance personal commitments and peak productivity periods.
• Collaborative Technology Stack: Slack, Zoom, Asana, and Miro keep teams connected and projects moving forward.
• Inclusive Community: Employee resource groups, virtual coffee chats, and quarterly all‑hands meetings foster a sense of belonging.
• Wellness Initiatives: Mental health days, virtual fitness classes, and a stipend for home office ergonomics.

Compensation, Perks & Benefits

• Competitive Salary: $60,000 – $65,000 USD per year, commensurate with experience and expertise.
• Performance Bonuses: Quarterly incentives tied to retention metrics and customer satisfaction scores.
• 401(k) Matching: Company contributions to help you build a secure retirement.
• Generous Paid Time Off: Unlimited PTO policy, plus paid holidays and sick days.
• Tuition Reimbursement: Up to $5,000 per year for approved courses and certifications.
• Health & Wellness: Medical, dental, vision coverage, and a wellness stipend.
• Professional Development Fund: Annual budget for conferences, workshops, and learning platforms.
• Remote Work Stipend: Quarterly allowance for home office upgrades, internet, and coworking space access.

How to Apply

If you are ready to make a tangible impact on the success of brighthush’s customers and grow your career in a vibrant, technology‑driven environment, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruiting team reviews applications on a rolling basis, so early submission is encouraged.

Apply To This Job

Join brighthush and Turn Customer Success into a Strategic Advantage

At brighthush, every interaction is an opportunity to create value, deepen relationships, and shape the future of automotive technology. As a Customer Success Coordinator, you will be at the forefront of that mission, delivering insights, fostering loyalty, and championing the voice of the customer across the organization. Take the next step in your career—apply today and become part of a team that celebrates innovation, collaboration, and the relentless pursuit of excellence.