Customer Success Manager – Strategic Partner & Performance Marketing Account Leadership, Remote (US)

About brighthush

At brighthush, we are redefining the way brands connect with their audiences through cutting‑edge SaaS solutions for partner marketing and performance‑driven campaigns. Our platform empowers marketers, agencies, and affiliates to orchestrate, measure, and optimize every touchpoint of the customer journey, delivering measurable ROI and fostering long‑term relationships. As a fast‑growing leader in the information‑technology space, brighthush combines innovative technology with a culture of collaboration, continuous learning, and relentless customer focus. Join us and become part of a team that is shaping the future of digital marketing while enjoying the flexibility of a fully remote work environment.

Why This Role Matters

The Customer Success Manager at brighthush is the trusted advisor for our most valuable partners. You will be the bridge between our sophisticated marketing platform and the businesses that rely on it to drive revenue, scale partnerships, and achieve performance goals. Your expertise in account management, consultative selling, and partner marketing will directly influence client satisfaction, renewal rates, and the overall growth trajectory of brighthush.

Key Responsibilities

Strategic Account Management

• Own a portfolio of high‑impact client accounts, acting as the primary point of contact for all strategic, operational, and technical inquiries.
• Develop deep, data‑driven insights into each client’s business objectives, marketing funnels, and performance metrics to tailor solutions that drive measurable outcomes.
• Collaborate with cross‑functional teams—including Product, Engineering, Sales, and Marketing—to ensure seamless delivery of features, enhancements, and support.
• Maintain a robust pipeline of renewal and expansion opportunities, proactively identifying upsell and cross‑sell potentials that align with client goals.

Client Onboarding & Training

• Lead comprehensive onboarding programs that accelerate time‑to‑value, ensuring new clients understand platform capabilities, best practices, and reporting tools.
• Design and deliver customized training sessions, webinars, and workshops for client stakeholders at all levels—from marketing managers to C‑suite executives.
• Create and maintain a library of self‑service resources, including playbooks, video tutorials, and knowledge‑base articles, to empower clients to become platform experts.

Renewal & Growth Management

• Own the end‑to‑end renewal process, negotiating contract terms, pricing, and service level agreements that reflect both client value and brighthush profitability.
• Utilize a consultative mindset to uncover new business opportunities, presenting data‑backed proposals that demonstrate ROI and strategic fit.
• Track and report on key performance indicators (KPIs) such as churn rate, net promoter score (NPS), expansion revenue, and product adoption metrics.

Advocacy & Relationship Building

• Foster strong, long‑lasting relationships with client champions, turning satisfied customers into brand advocates and reference accounts.
• Gather and synthesize client feedback, translating insights into actionable product enhancements and service improvements.
• Represent brighthush at industry events, webinars, and virtual roundtables, showcasing client success stories and thought leadership.

Essential Qualifications

• Education: Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience: Minimum of 3 years in account management, customer success, or a client‑facing role with a strong consultative focus.
• Industry Knowledge: Demonstrated experience in affiliate, partner, or performance marketing ecosystems.
• Sales Acumen: Proven track record of meeting or exceeding renewal and expansion targets, with experience in contract negotiation.
• Communication Skills: Exceptional written and verbal communication abilities, capable of presenting complex concepts to diverse audiences.
• Negotiation & Influence: Strong negotiation skills, with the ability to influence internal stakeholders and external partners.

Preferred Qualifications

• Advanced degree (MBA or equivalent) or relevant certifications (e.g., Certified Customer Success Manager, SaaS sales certifications).
• Hands‑on experience with SaaS platforms, marketing automation tools, or analytics dashboards.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Demonstrated ability to manage remote relationships and virtual teams effectively.
• Experience working in a fast‑paced, high‑growth technology environment.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, generate insights, and translate them into actionable recommendations.
• Problem Solving: Proactive approach to identifying challenges and delivering creative, client‑centric solutions.
• Project Management: Strong organizational skills to juggle multiple client initiatives, timelines, and deliverables.
• Empathy & Relationship Building: Genuine interest in client success, coupled with the ability to build trust quickly.
• Technical Fluency: Comfort navigating SaaS interfaces, APIs, and integration workflows.
• Adaptability: Thrive in a dynamic environment where priorities shift and new opportunities emerge.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Success Manager, you will have access to:

• Mentorship programs pairing you with senior leaders in product, sales, and operations.
• Continuous learning stipends for certifications, conferences, and online courses related to customer success, digital marketing, and SaaS technologies.
• Clear promotion pathways—from Senior Customer Success Manager to Team Lead, and eventually to Director of Customer Success or VP of Client Services.
• Opportunities to contribute to product roadmap discussions, influencing the next generation of brighthush solutions.
• Cross‑functional project involvement, giving you exposure to product development, data science, and go‑to‑market strategies.

Work Environment & Culture at brighthush

We believe that great work stems from a supportive, inclusive, and innovative environment. At brighthush you will experience:

• Remote‑First Flexibility: Work from anywhere in the United States while staying connected through state‑of‑the‑art collaboration tools.
• Inclusive Culture: A diverse team that celebrates different perspectives, backgrounds, and ideas.
• Transparent Communication: Regular all‑hands meetings, open‑door leadership, and clear visibility into company goals.
• Team‑Centric Activities: Virtual coffee chats, quarterly hackathons, and annual in‑person retreats to foster camaraderie.
• Well‑Being Focus: Access to mental‑health resources, wellness stipends, and flexible scheduling to support work‑life harmony.

Compensation, Perks & Benefits

• Competitive Salary: USD 72,000 – 88,000 per year, commensurate with experience and performance.
• Performance Bonuses: Quarterly incentive plans tied to renewal rates, expansion revenue, and client satisfaction metrics.
• 401(k) Matching: Company contributions to help you build a secure retirement.
• Generous Paid Time Off: Unlimited PTO policy combined with paid holidays to recharge.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus wellness stipends.
• Professional Development: Annual education allowance, certification reimbursements, and access to industry conferences.
• Technology Stipend: Home office equipment allowance and high‑speed internet reimbursement.
• Employee Assistance Programs: Confidential counseling and support services.

Application Process

If you are passionate about driving client success, thrive in a data‑rich environment, and want to be part of a forward‑thinking SaaS company that values your growth, we want to hear from you. Submit your resume, a tailored cover letter highlighting relevant experience in affiliate and performance marketing, and any supporting materials that showcase your achievements.

Join brighthush Today

At brighthush, your impact is measured not just by numbers, but by the lasting relationships you build and the success stories you help create. Take the next step in your career and become a catalyst for growth—both for our clients and for yourself. Apply now and embark on a rewarding journey with a company that puts people, performance, and partnership at the heart of everything we do.