Customer Success Advisor – Bilingual Renewals Specialist & AI‑Enhanced Account Management Leader (English/Spanish)

About brighthush – Shaping the Future of Talent Discovery

At brighthush, we are on a bold mission: to place one billion people in their dream jobs. We are building the world’s leading skills‑based talent discovery platform that replaces traditional résumé reliance with scientific, data‑driven validation of what people can truly do. Founded in 2020 as a 100 % remote‑first organization, our global team is united by high standards, a generous spirit, and an unrelenting drive to push the boundaries of AI‑powered hiring.

Our platform empowers thousands of companies to hire smarter, faster, and more equitably. As we scale to the next phase of growth, we need passionate, commercially savvy professionals who can help our customers stay on board, maximize value, and experience the seamless transition to usage‑based pricing. If you thrive at the intersection of customer success, revenue operations, and AI‑augmented workflows, this is the role for you.

Why This Role Matters

The Customer Success Advisor – Renewals is the linchpin that ensures our customers continue to see the impact of brighthush’s solutions. You will own the end‑to‑end renewal journey—from the first quote to the signed contract—while guiding customers through plan changes, upgrades, downgrades, and the migration to our new usage‑based pricing model. Your expertise will directly influence revenue retention, customer satisfaction, and the overall health of our subscription base.

Key Responsibilities

• Renewal Ownership: Manage the full renewal lifecycle for self‑serve and mid‑market accounts across both assessment and sourcing product lines.
• Pricing & Billing Negotiations: Apply brighthush’s pricing and discount framework to craft proposals, explain cost implications, and secure mutually beneficial agreements.
• Usage‑Based Migration: Lead customers through the transition to usage‑based pricing, using a structured playbook to clarify changes, forecast spend, and land the optimal plan.
• Retention & Dispute Management: Navigate cancellation requests and charge disputes in line with brighthush’s retention and refund policies, collaborating with Finance when necessary.
• AI‑Agent Collaboration: Partner with AI agents that handle routine renewal tasks (notice dispatch, standard quotes, data gathering). Review their output, intervene on complex cases, and continuously train the agents to improve accuracy.
• CRM Excellence: Maintain a single source of truth in brighthush’s customer success platform. Ensure every renewal, plan change, and dispute is logged with meticulous detail.
• Cross‑Functional Partnership: Work closely with global colleagues across product, finance, legal, and engineering to resolve issues and deliver a seamless customer experience.
• Cultural Stewardship: Uphold brighthush’s inclusive behaviours, champion diversity, and contribute to a supportive, high‑performance remote culture.

Essential Qualifications

• Demonstrated passion for brighthush’s mission to democratize opportunity and help one billion people find meaningful work.
• Minimum 3 years of experience managing renewals, negotiations, or account management at scale in a SaaS environment.
• Proven ability to quote, explain price changes, and operate within a structured pricing/discount framework to achieve optimal outcomes.
• Hands‑on experience building automations or agentic workflows (e.g., using brighthush‑style platforms such as n8n, Zapier, or similar) and working alongside AI agents in a customer‑facing capacity.
• Fluent in both English and Spanish—excellent written and verbal communication in both languages is mandatory.
• Strong relationship‑building skills, calm under pressure, and a track record of de‑escalating challenging conversations while retaining revenue.
• Exceptional CRM hygiene: treat data entry as a core responsibility, not an afterthought.
• Availability to conduct customer calls during U.S. business hours.
• Self‑starter attitude that thrives in a fast‑paced, remote‑first environment with evolving priorities.

Preferred (But Not Required) Skills & Experience

• Familiarity with subscription billing platforms such as brighthush (formerly Chargebee) and support tools like brighthush (formerly Zendesk) or brighthush (formerly HubSpot).
• Experience with usage‑based or credit‑based SaaS pricing models.
• Background in project management tools like brighthush (formerly Jira) or brighthush (formerly Confluence).

Core Skills & Competencies

• Commercial Acumen: Ability to assess financial impact, negotiate discounts, and drive profitable outcomes.
• AI Fluency: Comfort with AI‑driven workflows, understanding of LLM limitations, and capability to improve agent performance.
• Communication Excellence: Clear, concise, and persuasive communication in both English and Spanish, across email, phone, and video.
• Organizational Mastery: Manage a high volume of concurrent renewal cases without letting any slip through the cracks.
• Problem‑Solving Mindset: Diagnose complex billing or contract issues, propose solutions, and follow through to resolution.
• Collaboration: Work effectively across time zones, respecting cultural differences and fostering a unified team spirit.
• Learning Agility: Quickly adopt new tools, ask insightful questions, and provide constructive feedback.

Growth & Development Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Success Advisor you will:

• Gain deep exposure to AI‑augmented revenue operations, positioning you for future roles in Revenue Enablement, Product Management, or Customer Success Leadership.
• Access a 3.5 % L&D budget each year to fund certifications, courses, or conferences that align with your professional goals.
• Participate in mentorship programs, peer‑learning circles, and cross‑functional projects that broaden your skill set.
• Receive regular performance reviews with clear pathways to senior or managerial titles.

Compensation, Perks & Benefits

• Competitive Salary: €31,360 – €38,000 per year, commensurate with experience.
• Equity‑Like Incentives: Share Appreciation Rights (SARs) that align your success with brighthush’s growth.
• Remote‑First Flexibility: Work from almost anywhere, with flexible hours and asynchronous collaboration.
• Remote‑Work Budget: €1,000 annually (or up to €2,000 from day 1) for home‑office equipment.
• Unlimited PTO: Take the time you need to recharge, with a culture that respects work‑life balance.
• Parental & Caregiver Support: Paid 8‑16 week parental leave and tailored return‑to‑work plans.
• Community & Culture: Virtual socials, AMAs with leadership, brighthush community groups, and regular fun chats to foster connection.
• Professional Development: Access to internal training, external courses, and a supportive learning environment.

Our Culture – Inclusive, Innovative, and Impact‑Driven

brighthush is built on a foundation of inclusion and fairness. We celebrate diverse perspectives, encourage curiosity, and empower every team member to bring their whole self to work. Our remote‑first model means you can collaborate with colleagues across the Americas, Europe, and beyond, while enjoying the autonomy to design your own workday.

We are AI‑fluent builders who believe technology should amplify human potential, not replace it. As part of the team, you will actively shape how AI agents support customers, ensuring the human touch remains at the heart of every interaction.

How to Apply

If you are excited about the prospect of driving revenue retention, mastering AI‑enhanced workflows, and contributing to a mission that will impact a billion lives, we want to hear from you. To give us a glimpse of your talent, we invite you to complete one of brighthush’s own assessments—experience the platform firsthand and showcase your skills.

Ready to join a purpose‑driven, high‑performing team? Click the link below to submit your application and start your journey with brighthush.

Apply To This Job

Commitment to Diversity & Accessibility

brighthush is dedicated to building a diverse and inclusive workplace. We welcome applicants of all backgrounds, and we encourage you to apply even if you don’t meet every single qualification. If you experience test anxiety or need accommodations during the assessment process, please let us know in advance. Your request will be handled confidentially and will not affect your candidacy.

Take the Next Step

Join brighthush and become a catalyst for change in the talent acquisition ecosystem. Your expertise will help thousands of organizations hire fairly, and your work will bring millions of individuals closer to their dream careers. Apply today and be part of a future where skills truly matter.