Senior Customer Success Manager – Enterprise SaaS & AI‑Driven Web Experience Platform

Why brighthush?

brighthush is the agentic web marketing platform that empowers modern marketing teams to build, manage, and continuously optimize high‑performing web experiences. Our AI‑native technology helps organizations drive predictable growth, strengthen brand trust, and stay ahead of the digital curve. At brighthush, we move fast without ever sacrificing craft or quality, and we’re looking for seasoned professionals who thrive in a high‑impact, collaborative environment.

About the Role

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most strategic Enterprise accounts. You’ll guide customers from day one through renewal, ensuring they extract maximum value from our platform, adopt AI‑driven workflows, and achieve measurable business outcomes. This is a remote‑first position (U.S. Pacific Time Zone or Canada BC/ON) with a competitive compensation package that reflects geographic cost‑of‑living considerations.

Key Responsibilities

• Strategic Relationship Building: Cultivate deep, trusted relationships across the customer organization—from executive sponsors to hands‑on users—acting as the primary point of contact throughout the customer lifecycle.
• Goal‑Oriented Discovery: Dive into each customer’s business objectives, workflows, and technology stack to map brighthush capabilities to their digital footprint and growth targets.
• Account Strategy & Planning: Design and execute clear success plans, rally cross‑functional partners, and drive adoption, impact, and measurable outcomes.
• Renewals & Forecasting: Own renewal processes, maintain accurate health scores, forecast revenue, and identify expansion opportunities that align with the customer’s evolving needs.
• Usage‑Based Insights: Analyze consumption patterns, translate data into adoption plans, and proactively address early signs of churn or under‑utilization.
• AI Use‑Case Leadership: Lead discovery workshops and pilot programs for AI agents, guiding customers from proof‑of‑concept to production, and managing change‑management initiatives.
• ROI Definition: Co‑create success criteria and ROI models with each client, ensuring clear business value is demonstrated and communicated.
• Executive Business Reviews: Conduct high‑value conversations with senior leaders to surface progress, risks, and results, reinforcing brighthush as a strategic partner.
• Cross‑Functional Collaboration: Partner with Sales, Technical Architects, Forward‑Deployed Engineers, and Services Providers to deliver seamless launches, scalable architectures, and strong renewal outcomes.
• Voice of the Customer: Capture and synthesize customer feedback into actionable insights that shape product direction, improve processes, and elevate the Enterprise experience.
• Travel: Up to 15% travel (typically 1‑2 trips per quarter) for on‑site workshops, executive meetings, and industry events.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience advising Enterprise customers in a SaaS or digital‑experience environment, with a proven track record of driving adoption, renewal, and expansion.
• Demonstrated expertise managing usage‑ or credit‑based accounts, including forecasting, burn‑down tracking, and renewal planning.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security—enough to partner credibly with developers (production coding not required).
• Hands‑on experience with at least one of the following:
  • Applied AI – building AI workflows or agents, evaluating outputs, and setting realistic expectations.
  • Digital transformation – leading complex enterprise programs involving integrated systems, workflow automation, or platform migrations.

Preferred Qualifications & Skills

• Experience reading financial filings, industry research, and internal data to uncover risks and growth opportunities.
• Fluency in AI tools, connectors, or MCP‑style integrations, with the ability to translate technical concepts into business outcomes for both executives and technical teams.
• Strong analytical mindset: ability to spot early churn signals (e.g., slowing consumption, dormant users) and craft proactive action plans.
• Exceptional project‑management habits: detail‑oriented, organized, and capable of keeping cross‑functional teams aligned in a fast‑moving environment.
• Growth mindset: proactive embrace of emerging technologies, continuous learning, and a passion for reinventing processes.
• Demonstrated alignment with brighthush’s Core Behaviors (trust, teamwork, reinvention, ownership).

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush capabilities, and drive long‑term value.
• Communication Excellence: Clear, persuasive storytelling for both technical and non‑technical audiences.
• Problem‑Solving: Proactive identification of obstacles and rapid development of effective solutions.
• Collaboration: Skilled at influencing without authority, building consensus across product, engineering, sales, and services teams.
• Data‑Driven Decision Making: Comfortable using usage analytics, health scores, and financial metrics to guide strategy.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by impact, not tenure. As a Senior Customer Success Manager you will:

• Gain exposure to cutting‑edge AI technologies and enterprise‑scale digital transformation projects.
• Mentor junior CSMs and contribute to the evolution of the Customer Success practice.
• Collaborate directly with product leadership, influencing roadmap decisions based on real‑world enterprise feedback.
• Access a robust learning budget for certifications, conferences, and advanced training in AI, SaaS, and customer success methodologies.
• Potentially advance to Director of Enterprise Success, Head of Customer Experience, or other senior leadership roles as the organization scales.

Compensation, Perks & Benefits

Base Salary (U.S.)

• Zone A: $174,500 – $205,000
• Zone B: $161,700 – $190,000
• Zone C: $151,500 – $178,000

Base Salary (Canada – ON & BC)

• CAD 166,000 – 195,000

Compensation is structured as On‑Target Earnings (OTE) and may include equity, performance bonuses, and sales commissions where applicable. Final salary will be calibrated based on location, experience, and skill set.

Benefits Overview

• Equity Participation: All permanent brighthush team members receive RSUs, aligning personal success with company growth.
• Comprehensive Health Coverage: Medical, dental, and vision plans that cover the majority of premiums for employees and dependents.
• Family Support: 12 weeks of paid parental leave for all parents, plus additional paid leave for birthing parents; inclusive care for family planning, menopause, and mid‑life transitions.
• Flexible Time Off: Unlimited vacation policy, paid holidays, and a sabbatical program to recharge.
• Wellness Resources: Mental‑health counseling, therapy, coaching, and wellness stipends for fitness, nutrition, or home‑office upgrades.
• Retirement Savings: 401(k) with 100% employer match up to $6,000/year (U.S.) and comparable global retirement plans.
• Monthly Stipends: Flexible allowances for work‑from‑home expenses, internet, coworking spaces, or personal development.
• Annual WIN Bonus: All full‑time, permanent employees are eligible for a performance‑based bonus tied to company milestones.

Our Culture & Core Behaviors

brighthush is built on four Core Behaviors that define how we work together and with our customers:

• Build Lasting Customer Trust: We put the customer first, taking decisive action that earns and protects trust.
• Win Together: Success is a team sport; we celebrate wins as a collective.
• Reinvent Ourselves: We constantly imagine what’s possible, not just what exists.
• Own It All the Way: We move fast, hold ourselves accountable, and deliver outcomes for each other and our customers.

Our remote‑first model encourages autonomy, flexibility, and a results‑driven mindset. You’ll join a diverse, inclusive global team where every voice matters, and where equity, belonging, and personal growth are woven into the fabric of daily work.

Commitment to Diversity, Equity & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity in all its forms and are committed to building a workforce that reflects a variety of backgrounds, perspectives, and experiences. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations for candidates with disabilities throughout the hiring process.

Application Process & Next Steps

We review applications on an ongoing basis until the role is filled. To apply, click the link below, submit your resume, and include a brief cover letter that highlights your most relevant enterprise success stories and your passion for AI‑driven digital transformation.

Apply To This Job

Closing Statement

If you are a strategic, data‑savvy, and relationship‑focused leader who thrives on turning complex challenges into growth opportunities, brighthush wants you on the team. Join us to shape the future of web experiences, empower enterprise customers, and grow your career alongside some of the brightest minds in SaaS and AI. We look forward to learning how your expertise can make a lasting impact at brighthush.