Customer Success Advocate – Remote Inbound Sales & Service Specialist for Vision Care Solutions at brighthush

About brighthush

brighthush is a forward‑thinking, consumer‑focused organization that has built a reputation for transforming the way people access vision care. With a heritage of nearly three decades of industry‑leading service, brighthush combines cutting‑edge technology, data‑driven insights, and a relentless commitment to putting the customer first. Backed by one of the world’s most successful private‑equity firms, brighthush continues to expand its portfolio of innovative products and services, all while maintaining an award‑winning culture that celebrates creativity, collaboration, and a “big‑hearted” approach to every interaction.

Why This Role Is a Game‑Changer

At brighthush, ordering contact lenses and related vision products is not just a transaction—it’s an experience. As a Customer Success Advocate, you will be the frontline ambassador who turns routine inquiries into moments of delight. This isn’t a typical call‑center job; it’s an opportunity to empower customers, solve problems in real time, and contribute directly to brighthush’s mission of making vision care simple, affordable, and enjoyable for everyone.

Key Details

• Start Date: Monday, November 9, 2026
• Location: Remote – work from any approved state (Utah, Texas, Florida, or North Carolina)
• Training: Four‑week intensive program, Monday‑Friday, 10 AM‑5 PM MST (100 % attendance required)
• Employment Types: Full‑time, part‑time, or limited split‑shift options
• Shift Structure: Afternoon/evening shifts with one mandatory weekend day (Saturday or Sunday) each week
• Compensation: $15 per hour base + performance‑based bonuses up to $6 per hour

Core Responsibilities

As a Customer Success Advocate, you will be entrusted with a blend of sales, service, and relationship‑building duties. Your daily activities will include:

• Answer inbound calls: Manage sales and service inquiries with a focus on helping customers, no cold‑calling required.
• Provide consultative guidance: Offer thoughtful, product‑specific advice that maximizes value for each customer’s vision‑care purchase.
• Engage proactively with the team: Participate in one‑on‑ones, team huddles, and chat channels to stay aligned and motivated in a virtual environment.
• Deliver top‑tier service: Maintain composure in a fast‑paced setting, consistently exceeding quality and satisfaction benchmarks.
• Resolve issues swiftly: Identify root causes and empower yourself to make real‑time decisions that turn challenges into positive outcomes.
• Achieve performance targets: Meet or surpass metrics such as revenue per call, quality scores, availability, and dependability.
• Live brighthush values: Embody the Big‑Hearted, Unconventional, Tenacious, and Better‑Together mindset in every interaction.

Essential Qualifications

• 2‑3 years of proven customer‑service experience, preferably in a contact‑center environment.
• Demonstrated ability to handle inbound sales and service calls with empathy and professionalism.
• Goal‑oriented mindset with a track record of meeting or exceeding performance metrics.
• Friendly, engaging personality that thrives on building genuine connections with customers.
• Reliable high‑speed internet (minimum 20 Mbps download / 10 Mbps upload) and a dedicated, distraction‑free workspace.
• Computer literacy with a typing speed of at least 40 words per minute.
• Positive, solution‑focused attitude and a willingness to take ownership of customer outcomes.
• Legal residence in one of the approved states: Utah, Texas, Florida, or North Carolina.

Preferred Qualifications & Additional Assets

• Previous experience in inbound sales within the vision‑care or health‑technology sectors.
• Familiarity with CRM platforms, ticketing systems, and remote‑work collaboration tools (e.g., Slack, Zoom).
• Certification or training in customer‑experience methodologies such as CSAT, NPS, or Net Promoter Score analysis.
• Demonstrated ability to coach peers or lead small project initiatives.
• Fluency in a second language, enhancing the ability to serve a diverse customer base.

Skills & Competencies for Success

• Communication Excellence: Clear, concise, and empathetic verbal and written communication.
• Active Listening: Ability to hear underlying concerns and respond with tailored solutions.
• Problem‑Solving Agility: Quick identification of issues and decisive action without excessive escalation.
• Data‑Driven Decision Making: Comfort interpreting performance dashboards and adjusting tactics accordingly.
• Tech Savvy: Proficiency with web‑based applications, multi‑tasking across screens, and troubleshooting basic technical glitches.
• Team Collaboration: Strong sense of camaraderie, willingness to share best practices, and support teammates remotely.
• Resilience & Adaptability: Ability to stay focused during high‑volume periods and adapt to evolving processes.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As you excel in the Customer Success Advocate role, you will have clear pathways to advance into senior advocacy, team lead, quality assurance, or even product‑specialist positions. The company offers:

• Bi‑annual performance reviews with personalized development plans.
• Access to a curated library of online courses, webinars, and industry certifications.
• Mentorship programs pairing new hires with seasoned brighthush leaders.
• Opportunities to participate in cross‑functional projects that influence product roadmaps and service enhancements.

Compensation, Perks, & Benefits

Beyond the competitive hourly wage and bonus potential, brighthush provides a comprehensive benefits package designed to support your health, wealth, and well‑being:

• Medical, Dental, and Vision Coverage: Premium plans with low co‑pays and extensive provider networks.
• 401(k) Matching: Company contributions to help you build a secure retirement.
• Employee Discounts: Substantial savings on contact lenses, glasses lenses, and frames—perfect for personal use or gifting.
• Tuition Reimbursement: Financial assistance for eligible courses that align with your career goals.
• Monthly Performance Bonuses: Additional earnings for top‑performing advocates.
• Flexible Scheduling: Ability to choose full‑time, part‑time, or split‑shift arrangements that fit your lifestyle.
• Inclusive Culture: A safe, respectful environment that celebrates diversity and encourages authentic self‑expression.

Work Environment & Culture at brighthush

brighthush’s remote‑first philosophy means you can thrive from the comfort of your own home while staying deeply connected to a vibrant, collaborative community. Highlights include:

• Regular virtual social events, wellness challenges, and recognition ceremonies.
• Open‑door leadership that encourages ideas from every level of the organization.
• Commitment to “Better Together” – fostering teamwork across geography and function.
• Transparent communication channels that keep you informed about company milestones, product launches, and strategic initiatives.
• Robust IT support and equipment stipends to ensure your home office is fully equipped.

Application Process & Next Steps

Ready to join a purpose‑driven team that celebrates every customer interaction as an opportunity to make a difference? Follow these steps:

1. Submit your resume and a concise cover letter highlighting your relevant experience and why you resonate with brighthush’s values.
2. Complete the online assessment designed to gauge your communication style and problem‑solving approach.
3. Participate in a virtual interview with a hiring manager and a senior Customer Success leader.
4. If selected, you will receive a detailed onboarding schedule and a welcome kit to set you up for success.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for candidates with disabilities throughout the recruitment process. Please reach out to our talent acquisition team if you need assistance.

Join brighthush Today!

If you are passionate about delivering exceptional service, love solving problems on the fly, and thrive in a dynamic, remote‑first setting, we want to hear from you. Bring your big heart, unconventional spirit, tenacity, and collaborative mindset to brighthush and help us continue to set the gold standard in vision‑care customer experience.

Apply now and start a rewarding career where every call you take makes the world a clearer place—one vision at a time.