Midwest Regional Customer Account Manager – Capital Equipment Sales, Business Development & Client Success Leader for brighthush

About brighthush – Pioneering Innovation in Folding Carton & Packaging Solutions

At brighthush, we are redefining the way manufacturers think about folding carton and packaging equipment. With a legacy of engineering excellence, cutting‑edge technology, and a relentless focus on customer success, brighthush delivers end‑to‑end solutions that help brands reduce waste, boost productivity, and stay ahead of market trends. Our portfolio spans high‑speed converters, advanced automation systems, and sustainable packaging technologies that serve a diverse range of industries across North America and beyond. As we continue to expand our footprint, we are looking for passionate, results‑driven professionals to join our growing team and help shape the future of packaging.

Position Overview – Midwest Regional Customer Account Manager

The Midwest Regional Customer Account Manager will be the trusted voice of brighthush for a dynamic portfolio of existing and prospective customers across the Midwest. This role blends strategic account management, hands‑on technical consulting, and high‑impact business development to drive revenue growth, deepen relationships, and position brighthush as the go‑to partner for capital equipment solutions in the folding carton and packaging industry.

Primary Objectives – What Success Looks Like

• Customer Satisfaction & Loyalty: Build and nurture long‑term partnerships that make brighthush the first choice for equipment upgrades, service contracts, and new technology adoption.
• Revenue & Profitability Growth: Consistently meet or exceed order‑intake targets, gross margin goals, and profitability benchmarks within the assigned territory.
• Market Intelligence & Thought Leadership: Monitor carton board market dynamics across the U.S. and Canada, translate trends into actionable opportunities, and provide strategic recommendations to internal product and engineering teams.
• Territory Expansion: Identify and secure new accounts early in the buying cycle, turning prospects into long‑term revenue streams.

Key Responsibilities – Your Day‑to‑Day Impact

• Develop and execute a comprehensive account plan for each existing customer, focusing on upsell, cross‑sell, and service opportunities that align with their production goals.
• Prospect, qualify, and engage new target accounts across Wisconsin, Minnesota, Iowa, Missouri, Illinois, Indiana, Ohio, and Michigan, expanding brighthush’s market presence.
• Conduct on‑site production line assessments, leveraging technical expertise to recommend equipment configurations that improve efficiency, reduce waste, and increase throughput.
• Lead the full capital equipment sales cycle—from initial discovery and solution design through quotation, negotiation, and contract closure—while maintaining rigorous pipeline discipline.
• Collaborate closely with brighthush engineering, technical support, and customer service teams to deliver customized solutions and ensure seamless post‑sale implementation.
• Escalate complex technical issues to the appropriate internal experts, championing rapid resolution and preserving customer confidence.
• Represent brighthush at industry trade shows, conferences, and customer events, delivering compelling product demonstrations and gathering market feedback.
• Maintain accurate CRM records, forecast revenue, and provide regular status updates to senior leadership.
• Track competitor activity, market pricing, and emerging technology trends, feeding insights back to product development and marketing teams.
• Mentor junior sales staff and share best practices to elevate the overall performance of the Midwest sales organization.

Essential Qualifications – The Foundations You Bring

• Minimum 5 years of proven experience in industrial, automation, or manufacturing equipment sales, preferably within paper converting, graphic arts, or packaging sectors.
• Demonstrated ability to translate complex technical concepts into clear, business‑focused value propositions for both engineering and executive audiences.
• Track record of consistently achieving or surpassing sales quotas, expanding territory revenue, and developing new business pipelines.
• Strong relationship‑building skills with a high degree of emotional intelligence, enabling effective engagement with plant managers, engineers, operations leaders, and C‑suite decision‑makers.
• Entrepreneurial mindset—self‑starter who thrives on autonomy, takes ownership of outcomes, and proactively identifies growth opportunities.
• Exceptional communication, negotiation, and closing abilities, coupled with resilience in the face of setbacks.
• Willingness and ability to travel 50‑70% of the time, including multi‑day trips and occasional international travel for trade shows or training.
• Valid passport and clean driving record.

Preferred Qualifications – The Extras That Set You Apart

• Experience selling capital equipment in the folding carton or flexible packaging industry.
• Technical background in mechanical, electrical, or industrial engineering.
• Familiarity with CRM platforms (e.g., Salesforce) and sales forecasting tools.
• Fluency in a second language commonly spoken in the Midwest market (e.g., Spanish).
• Professional certifications such as Certified Professional Sales Leader (CPSL) or similar.

Core Skills & Competencies – What Makes You Effective

• Strategic Account Management: Ability to develop long‑term plans that align customer objectives with brighthush solutions.
• Technical Acumen: Comfort with machinery specifications, automation controls, and production workflow analysis.
• Business Development: Proven prospecting techniques, pipeline generation, and lead conversion strategies.
• Negotiation & Deal Structuring: Skilled at crafting mutually beneficial contracts while protecting margin targets.
• Data‑Driven Decision Making: Use of market data, sales metrics, and ROI calculations to influence buying decisions.
• Collaboration: Seamless partnership with cross‑functional teams to deliver end‑to‑end customer experiences.
• Adaptability: Ability to thrive in a fast‑changing environment, pivoting priorities as market conditions evolve.

Career Growth & Learning Opportunities at brighthush

brighthush is committed to investing in the professional development of its people. As a Midwest Regional Customer Account Manager, you will have access to:

• Comprehensive onboarding that includes product deep‑dives, market immersion, and sales methodology training.
• Ongoing mentorship from senior leadership, including the President of brighthush USA and the Global Sales Director.
• Quarterly sales academies, industry certifications, and tuition reimbursement for relevant coursework.
• Clear promotion pathways to Senior Account Manager, Territory Director, or Regional Sales Leader roles based on performance.
• Opportunities to participate in product development advisory panels, influencing the next generation of packaging technology.

Work Environment & Culture – Why brighthush Is Different

At brighthush, we blend the flexibility of a home‑based role with the excitement of field‑focused engagement. Our culture is built on:

• Customer‑Centricity: Every decision starts with the client’s needs and ends with measurable value.
• Innovation Mindset: We encourage curiosity, continuous improvement, and the sharing of bold ideas.
• Collaboration: Cross‑functional teams work together transparently, celebrating wins and learning from challenges.
• Integrity & Accountability: We hold ourselves to the highest ethical standards and own our results.
• Diversity & Inclusion: A workplace where varied perspectives are welcomed and every voice matters.

Compensation, Perks & Benefits – What You’ll Receive

While exact figures are tailored to experience, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for Midwest industrial equipment sales roles.
• Uncapped commission structure tied to revenue, profitability, and new‑account acquisition.
• Annual performance bonuses for exceeding targets.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• 401(k) plan with company match.
• Generous travel allowance, company‑provided vehicle or mileage reimbursement, and expense‑covered lodging for business trips.
• Paid time off, holidays, and flexible work‑from‑home arrangements.
• Professional development stipend, certification reimbursements, and access to industry conferences.
• Employee assistance program and wellness initiatives.

How to Apply – Take the Next Step with brighthush

If you are a motivated, technically savvy sales professional who thrives on building relationships and driving growth, we want to hear from you. Please submit your resume and a compelling cover letter outlining how your experience aligns with the responsibilities and objectives outlined above.

Applications can be submitted through our careers portal or via the “Apply Now” button below. brighthush reviews applications on a rolling basis, and qualified candidates will be contacted promptly for an initial conversation.

Apply Now – Join brighthush Today

Closing Statement – Your Future Starts Here

At brighthush, you will be part of a forward‑thinking organization that values ambition, expertise, and a genuine passion for helping customers succeed. By joining our Midwest sales team, you will play a pivotal role in shaping the future of packaging technology while advancing your own career trajectory. Don’t miss the chance to become a trusted advisor, a revenue driver, and a champion of innovation. Apply today and embark on a rewarding journey with brighthush.