Senior Banking Customer Success Manager – Enterprise Relationship & Growth Strategist for Financial Institutions

About brighthush

brighthush is redefining the future of business banking. With a mission to empower banks and financial institutions to grow deposits, win operating relationships, and transform how they serve businesses, we are at the forefront of fintech innovation. After securing a recent $9 million seed funding round, brighthush is entering an exciting new phase of growth and is looking for ambitious, entrepreneurial leaders who want to shape the next chapter of our journey.

Position Overview

As a Senior Banking Customer Success Manager at brighthush, you will own complex, strategically important relationships with our bank and financial institution partners. Your role will involve developing and executing sophisticated customer strategies, driving adoption and value realization, navigating complex stakeholder environments, and proactively managing customer health, risk, and retention. You will operate with a high degree of autonomy and judgment, building trusted relationships with senior and executive stakeholders, and contributing to the broader Customer Success function by identifying patterns across customers and improving how brighthush manages relationships and outcomes.

Key Responsibilities

• Own Customer Relationships
  • Develop and execute tailored customer strategies based on each partner’s goals, stakeholders, priorities, operating environment, and use of brighthush solutions.
  • Build trusted relationships across partner organizations, including senior and executive stakeholders, and navigate complex stakeholder dynamics when priorities or expectations differ.
  • Anticipate changes in partner needs, priorities, or business conditions and adapt the customer strategy accordingly.
  • Represent partner priorities internally and influence cross‑functional decisions and actions when outcomes require broader organizational support.
• Drive Adoption & Value Realization
  • Establish meaningful outcomes and success metrics, using them to shape account strategy and priorities.
  • Develop and execute strategies to address complex adoption challenges, strengthen product utilization, and increase the value partners realize from brighthush.
  • Synthesize product usage, partner feedback, business outcomes, and context to identify patterns, opportunities, and barriers, and determine appropriate actions.
  • Identify opportunities for partners to expand their use of brighthush and collaborate with internal stakeholders to develop and advance upsell and expansion opportunities.
• Manage Customer Health & Retention
  • Assess and document partner health using adoption, engagement, stakeholder relationships, feedback, business context, and other relevant indicators, applying judgment where signals are incomplete or conflicting.
  • Anticipate and address significant risks to partner value, confidence, or retention, developing strategies for complex or at‑risk situations.
  • Support strategically important or complex contract renewals by maintaining a clear view of partner health, value realization, stakeholder alignment, risks, and other factors affecting retention.
• Lead Strategic Customer Engagement
  • Lead recurring partner business reviews and other strategic conversations using documented health, outcomes, adoption, priorities, risks, and opportunities to guide discussion and align on future priorities.
  • Build credibility with senior and executive partner stakeholders and lead difficult or high‑stakes conversations when expectations, outcomes, or priorities require alignment.
  • Translate partner insights and patterns into actionable input for Customer Success, Product, and broader brighthush decision‑making.
  • Contribute beyond assigned accounts by sharing expertise, identifying recurring partner needs or challenges, and helping strengthen Customer Success practices and standards.

Essential Qualifications

• Minimum 5 years of experience in Customer Success, account management, or a related customer‑facing role managing ongoing, contractual B2B relationships.
• Proven experience in banking, fintech, or financial services.
• Demonstrated ability to independently own complex or strategically important partner relationships and their associated outcomes.
• Track record of developing and executing customer or account strategies that drive adoption, value realization, retention, or growth.
• Experience assessing partner health and successfully navigating complex, at‑risk, or high‑stakes situations.
• Strong written and verbal communication skills, including experience leading strategic business reviews and difficult or consequential partner conversations.
• Ability to operate independently in ambiguous situations and influence outcomes across teams without relying on formal authority.

Preferred Qualifications

• Experience managing relationships with banks or other financial institutions, particularly in commercial banking or treasury management.
• Experience supporting SaaS or technology products where success depends on sustained product adoption and behavior change.
• Experience supporting complex contract renewals, upsells, or account expansion opportunities.
• Experience contributing to Customer Success practices, processes, frameworks, or standards beyond an individual portfolio.

Skills & Competencies

• Strategic thinking and the ability to translate complex data into actionable plans.
• Exceptional stakeholder management and influence skills across all levels of an organization.
• Strong analytical mindset with proficiency in data interpretation and performance measurement.
• High emotional intelligence, resilience, and the capacity to thrive under pressure.
• Excellent project management skills, with a proven ability to juggle multiple priorities and deliver results on time.
• Proficiency in CRM and customer success platforms (e.g., Gainsight, HubSpot, Salesforce).
• Comfortable with remote collaboration and cross‑functional teamwork.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career acceleration. As a Senior Banking Customer Success Manager, you will:

• Take real ownership of high‑impact initiatives and see tangible results.
• Gain hands‑on experience across product development, sales, marketing, and engineering.
• Participate in strategic decision‑making sessions with senior leadership.
• Access mentorship programs and leadership training to prepare you for future executive roles.
• Benefit from a culture that rewards innovation, accountability, and high performance.

Work Environment & Company Culture

brighthush offers a high‑trust, low‑bureaucracy environment where meaningful responsibility is the norm. Our culture is built on:

• Accountability: We own our work and deliver on commitments.
• Clarity: Transparent goals and expectations guide our daily actions.
• Consistency: We execute with discipline and repeatable excellence.
• Execution: Results matter more than rhetoric.
• Continuous Improvement: We track performance, learn from data, and iterate.
• Resilience: We stay steady under pressure and adapt quickly.

Our remote‑first model offers flexibility, while we remain open to hybrid collaboration as the organization grows. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Comprehensive medical, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) options.
• Generous paid time off (PTO) and flexible vacation policies.
• Parental leave and family‑friendly benefits.
• Professional development budget and conference attendance.
• Access to wellness programs and mental health resources.

How to Apply

Ready to shape the future of business banking with brighthush? Bring your passion for customer success, strategic thinking, and a drive to innovate. Click the link below to submit your application and join a team that values ownership, execution, and continuous growth.