Customer Success Lead – Strategic Account Management & Software Implementation Specialist for Sustainable Materials Trade

About brighthush

At brighthush, we are redefining the way the world trades recycled materials, metals, and commodities. Our enterprise‑grade platform delivers end‑to‑end digital solutions that bring unprecedented efficiency, security, and environmental responsibility to global supply chains. By leveraging cutting‑edge technology, data analytics, and a deep understanding of the commodities market, we empower our partners to make smarter, greener decisions that drive both profitability and sustainability. As a fast‑growing leader in the information‑technology space, brighthush is committed to fostering a culture of innovation, collaboration, and continuous learning.

Why This Role Matters

The Customer Success Lead is the cornerstone of our client‑centric strategy. You will guide a high‑performing team of Customer Success Managers (CSMs) to ensure that our strategic accounts not only adopt the brighthush platform but also extract maximum value from it. Your leadership will directly influence revenue growth, client retention, and the overall perception of brighthush as a trusted partner in the recycled‑materials ecosystem.

Key Responsibilities

• Team Leadership & Coaching: Recruit, onboard, mentor, and develop a geographically dispersed CSM team, fostering a culture of accountability, empathy, and data‑driven performance.
• Strategic Account Management: Own the end‑to‑end lifecycle of high‑value accounts, from onboarding and implementation to renewal and expansion, ensuring alignment with client business objectives.
• Implementation Oversight: Partner with product, engineering, and professional services to orchestrate complex software roll‑outs, guaranteeing on‑time delivery and seamless integration with client systems.
• Playbook Development & Optimization: Design, document, and continuously refine best‑practice playbooks, success metrics, and escalation pathways to improve efficiency and client satisfaction.
• Data‑Driven Insight Generation: Leverage SQL and BI tools to extract actionable insights, track health scores, and present performance dashboards to both internal stakeholders and clients.
• Commercial Advocacy: Identify upsell and cross‑sell opportunities, collaborate with sales and product teams to craft tailored solutions, and contribute to revenue forecasting.
• Stakeholder Communication: Serve as the primary point of contact for executive sponsors, translating technical concepts into clear business value propositions.
• Continuous Improvement: Conduct regular post‑implementation reviews, capture client feedback, and champion product enhancements that address emerging market needs.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or professional services within the recycled materials, metals, or commodities trading sector.
• Demonstrated leadership experience, including coaching and scaling high‑performing teams in a remote or hybrid environment.
• Proven track record of managing complex, multi‑stakeholder software implementations from kickoff to adoption.
• Strong command of professional English (both written and spoken) with the ability to articulate technical concepts to non‑technical audiences.
• Commercial mindset with a history of driving revenue growth through upselling, renewal, and expansion initiatives.
• Hands‑on experience with SQL for data extraction and manipulation, and familiarity with at least one Business Intelligence (BI) platform (e.g., Tableau, Power BI, Looker).
• Excellent analytical, problem‑solving, and decision‑making abilities, supported by a data‑first approach.
• High emotional intelligence, resilience, and the ability to thrive in a fast‑paced, evolving industry.

Preferred Qualifications

• Experience in SaaS or enterprise‑software environments, particularly those serving the supply‑chain or commodities markets.
• Advanced certifications in project management (PMP, PRINCE2) or customer success (CCSM, SuccessHACKER).
• Knowledge of sustainability standards, ESG reporting, and circular‑economy principles.
• Familiarity with API integrations, data pipelines, and cloud‑based infrastructure (AWS, Azure, GCP).
• Multilingual abilities, especially in major European languages (German, French, Spanish, Italian).

Core Skills & Tools

• Technical Proficiency: SQL, data visualization (Tableau, Power BI, Looker), CRM platforms (Salesforce, HubSpot), and ticketing systems (Zendesk, Freshdesk).
• Project Management: Agile methodologies, Gantt chart planning, risk assessment, and stakeholder mapping.
• Communication: Executive‑level presentation skills, persuasive writing, and active listening.
• Analytical Insight: Ability to translate raw data into strategic recommendations and measurable KPIs.
• Leadership: Coaching, performance management, conflict resolution, and team motivation.

Work Environment & Culture at brighthush

Remote‑First, Europe‑Centric: This role is fully remote, allowing you to work from anywhere in Europe while staying closely connected to a distributed team through regular video syncs, virtual coffee chats, and quarterly in‑person retreats.

Innovation‑Driven: At brighthush, we celebrate curiosity. Employees are encouraged to experiment, propose new ideas, and take ownership of projects that push the boundaries of digital trade.

Collaborative Spirit: Cross‑functional collaboration is baked into our DNA. You will partner daily with product managers, engineers, data scientists, and sales leaders, fostering a holistic view of the business.

Diversity & Inclusion: We believe diverse perspectives fuel better outcomes. brighthush is committed to building an inclusive workplace where every voice is heard and respected.

Learning & Development: Access to a generous budget for certifications, conferences, and online courses. Regular internal workshops on topics ranging from advanced analytics to sustainability trends keep your skill set future‑proof.

Compensation, Perks & Benefits

• Competitive base salary aligned with senior‑level market benchmarks in Europe.
• Performance‑based bonus structure tied to client retention, expansion, and team KPIs.
• Equity participation – become a shareholder in the long‑term success of brighthush.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, plus additional days for sustainability‑focused volunteer activities.
• Home‑office stipend for equipment, ergonomic furniture, and high‑speed internet.
• Annual professional development allowance and access to a curated library of industry resources.
• Wellness programs, including virtual fitness classes, mental‑health counseling, and mindfulness sessions.

Career Growth & Advancement

Joining brighthush as a Customer Success Lead opens a clear pathway to senior leadership roles such as Director of Customer Success, VP of Client Services, or even General Manager of a regional business unit. Our fast‑growing trajectory means high‑visibility projects, direct interaction with C‑suite executives, and the opportunity to shape the strategic direction of the company.

Application Process

If you are passionate about driving sustainable trade, excel at leading remote teams, and thrive in a data‑rich, technology‑focused environment, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter highlighting a successful software implementation you led in the commodities space.

Apply To This Job

Join the brighthush Mission

At brighthush, every client success story fuels a more transparent, efficient, and responsible global supply chain. Become part of a purpose‑driven organization where your expertise not only advances your career but also contributes to a greener, more equitable future for the mining and metals industry. Take the next step—apply today and help us illuminate the path to sustainable trade.