Customer Success Engineer – AI‑Driven Data Security Solutions & Enterprise Adoption Specialist

About brighthush – Pioneering Trust in the Age of AI

At brighthush, we sit at the intersection of artificial intelligence and enterprise security, empowering global organizations to adopt AI with confidence and control. Our mission is simple yet profound: give businesses the tools to decide exactly what AI can see, access, and act upon as it becomes an integral part of their operations. By solving the toughest challenges in data protection—discovering, classifying, and securing data faster and more precisely than anyone thought possible—we have built the foundational AI‑trust infrastructure trusted by the Fortune 1000.

Our culture is built on curiosity, collaboration, and a relentless focus on customer outcomes. We attract mission‑driven talent who thrive in fast‑moving environments, love solving complex problems, and are eager to make a tangible impact on the security landscape of tomorrow.

The Role: Customer Success Engineer – Your Impact at brighthush

We are seeking a highly skilled Customer Success Engineer to become the technical champion for our customers, ensuring they extract maximum value from the brighthush platform. This role blends deep technical expertise with consultative relationship building, enabling you to guide enterprises through AI adoption, data security best practices, and continuous platform optimization. You will travel 25‑50% of the year, meeting customers face‑to‑face, delivering workshops, and forging lasting partnerships.

Key Responsibilities

• Technical Authority: Serve as the primary subject‑matter expert on the brighthush platform, demonstrating mastery of its architecture, APIs, and integration points.
• Trusted Advisor: Build strategic relationships with stakeholders ranging from data engineers to C‑suite executives, positioning yourself as a go‑to advisor for AI‑driven security initiatives.
• Onboarding & Training: Design and execute comprehensive onboarding programs, hands‑on labs, and self‑paced learning paths that accelerate time‑to‑value for new customers.
• Solution Design: Conduct deep‑dive discovery sessions to understand business objectives, then craft customized use‑case implementations that align with each customer’s unique environment.
• Adoption & Expansion: Proactively monitor platform usage, health metrics, and ROI indicators; develop joint success plans that drive sustained adoption, upsell opportunities, and renewal confidence.
• Issue Resolution: Lead troubleshooting efforts for technical incidents, coordinating with product, engineering, and support teams to deliver rapid, root‑cause solutions.
• Customer Advocacy: Capture and synthesize customer feedback, championing it within the product roadmap process to ensure the platform evolves in line with market needs.
• Knowledge Sharing: Document best practices, create reusable playbooks, and present insights at internal forums and external user groups.
• Mentorship & Team Development: Coach junior success engineers, share expertise, and contribute to hiring processes to grow a high‑performing team.
• Quarterly Business Reviews (QBRs): Lead data‑driven QBRs that highlight achievements, identify gaps, and outline next‑step initiatives for continuous improvement.

Essential Qualifications

• Associate degree or equivalent experience; a Bachelor’s in Computer Science or related field is a strong plus.
• Minimum 12 years of professional experience, with a proven track record of managing complex, multi‑phase projects in fast‑paced environments.
• Demonstrated ability to thrive as a self‑starter in ambiguous, deadline‑driven settings.
• History of driving revenue growth, customer satisfaction, feature adoption, and high retention rates.
• Hands‑on experience collaborating with software development teams to translate product capabilities into customer solutions.
• Proficiency in SQL and at least one scripting language (e.g., Python, PowerShell, Bash).
• 3+ years of direct experience with data technologies and cloud platforms (AWS, Azure, GCP), including infrastructure provisioning, IAM, networking, and data/compute asset management.
• Familiarity with APIs, web services, and automation frameworks.
• Preferred expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.
• Prior experience in a technical, customer‑facing role within a software or SaaS organization.
• Proven ability to own the full customer lifecycle—from onboarding through renewal and expansion.
• Exceptional interpersonal skills, with a talent for building strategic relationships at all organizational levels.
• Clear, concise verbal and written communication style, capable of translating complex technical concepts for diverse audiences.
• Confidence leading executive briefings and facilitating deep‑technical workshops.
• Self‑motivation, proactive problem‑solving, and a collaborative mindset.

Preferred Skills & Competencies

• Certification in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator).
• Experience with data governance frameworks such as GDPR, CCPA, or HIPAA.
• Knowledge of AI/ML model lifecycle management and associated security considerations.
• Ability to develop custom scripts or automation pipelines that enhance platform adoption.
• Track record of publishing technical blogs, whitepapers, or speaking at industry conferences.

Why Join brighthush? – Culture, Growth, and Benefits

Remote‑First Flexibility – Work from anywhere while enjoying a stipend for home office setup.

Unlimited Paid Time Off – Recharge when you need it, without the stress of accrual limits.

Comprehensive Health Package – Medical, vision, dental, life, and short‑/long‑term disability coverage.

Professional Development – Access to industry certifications, internal training labs, and a budget for conferences or courses.

Career Pathways – At brighthush, you can evolve into senior technical leadership, product management, or go‑to‑market roles, supported by mentorship programs and clear promotion criteria.

Collaborative Environment – Join a cross‑functional team that values diverse perspectives, encourages experimentation, and celebrates wins together.

Compensation Overview

The total compensation range for this role is $140,000 – $160,000, reflecting base salary, performance incentives, and potential equity participation. Final offers are calibrated based on experience, location, and the unique value you bring to brighthush.

Day‑to‑Day Snapshot

Imagine starting your morning reviewing platform health dashboards for a portfolio of enterprise customers, then hopping on a video call to lead a technical workshop for a new client’s data science team. After lunch, you might travel to a regional office to conduct an on‑site QBR, presenting ROI metrics and outlining a roadmap for expanded usage. The afternoon could involve collaborating with product managers to prioritize a feature request that originated from a key customer, followed by a knowledge‑sharing session with your success team to disseminate newly discovered best practices.

What Success Looks Like

• Customers achieve >90% adoption of core platform features within the first 90 days.
• Renewal rates exceed 95% and expansion opportunities are identified in at least 40% of accounts.
• Technical issue resolution time averages under 24 hours, with a documented reduction in recurring incidents.
• Positive Net Promoter Score (NPS) from customers you directly support, reflecting strong advocacy.

Application Process

If you are passionate about bridging the gap between cutting‑edge AI technology and robust data security, and you thrive on delivering measurable business outcomes, we want to hear from you. Submit your resume and a brief cover letter outlining a recent success story where you drove customer adoption and ROI.

Ready to Shape the Future of AI Trust?

Join brighthush and become a catalyst for secure AI transformation across the world’s most influential enterprises. Your expertise will not only safeguard data but also unlock the full potential of AI for our customers. Apply today and embark on a career where innovation meets impact.