Customer Support & Success Specialist – German‑Speaking Client Care, Advisory & Upsell at brighthush

Why Join brighthush?

At brighthush, we are redefining the way education is delivered in Germany. Our fast‑growing online platform connects passionate tutors with eager learners, creating a vibrant ecosystem where knowledge flows seamlessly across borders and time zones. As a leader in the digital education space, brighthush combines cutting‑edge technology with a human‑first approach, ensuring every student receives personalized, high‑quality tutoring that fits their unique needs.

Our mission is simple yet powerful: make learning accessible, engaging, and effective for every student, no matter where they are. To achieve this, we rely on a dedicated team of innovators, educators, and support professionals who share a common belief in the transformative power of education. When you join brighthush, you become part of a community that values curiosity, collaboration, and continuous growth.

Position Overview

We are seeking a dynamic, German‑speaking Customer Support & Success Specialist who thrives in a fast‑paced, remote environment. In this role, you will be the first point of contact for our learners and tutors, providing empathetic assistance, clear guidance on contracts, and proactive recommendations for additional tutoring packages. Your ability to stay calm under pressure, communicate with confidence, and think strategically about upselling will directly contribute to the satisfaction and success of our users.

This is a full‑time, remote position based in Germany. No prior professional experience is required, but a passion for education, strong communication skills, and a willingness to learn are essential.

Key Responsibilities

• Customer Interaction: Respond promptly to inbound inquiries via email, chat, and phone, delivering accurate information and resolving issues with a friendly, solution‑focused attitude.
• Advisory Support: Guide students and tutors through contract terms, subscription options, and platform features, ensuring they understand the value of each offering.
• Upsell & Cross‑Sell: Identify opportunities to recommend additional tutoring packages or premium services that align with the client’s learning goals, and articulate the benefits in a compelling manner.
• Collaboration: Work closely with the product, marketing, and tutoring teams to relay user feedback, suggest improvements, and coordinate special promotions.
• Documentation: Maintain detailed records of interactions in our CRM system, ensuring data integrity and enabling seamless hand‑offs when necessary.
• Stress Management: Remain composed during high‑volume periods, prioritize tasks effectively, and uphold brighthush’s standards of service excellence.
• Continuous Learning: Stay up‑to‑date with the latest educational trends, platform updates, and best practices in customer success to provide informed guidance.

Essential Qualifications

• Native or accent‑free German language proficiency, both written and spoken.
• Strong interpersonal and advisory communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrated reliability and accountability in meeting deadlines and service level agreements.
• Basic understanding of digital platforms and comfort navigating SaaS tools.
• Ability to work independently in a remote setting while staying aligned with team goals.
• High level of empathy, patience, and a genuine desire to help learners succeed.

Preferred Qualifications

• Previous experience in customer support, sales, or educational services, even in a volunteer capacity.
• Familiarity with online tutoring or e‑learning environments.
• Experience using CRM systems (e.g., HubSpot, Salesforce) or ticketing platforms.
• Basic knowledge of German education standards and tutoring market dynamics.
• Proficiency in additional languages, especially English, to support multilingual users.

Core Skills & Competencies

• Communication: Clear, concise, and persuasive writing and speaking abilities.
• Problem Solving: Ability to diagnose issues quickly and propose effective solutions.
• Sales Acumen: Comfort with gentle upselling techniques that focus on customer value.
• Organizational Skills: Strong time‑management, prioritization, and multitasking capabilities.
• Tech Savvy: Quick learner of new software, comfortable with video conferencing tools, and adept at troubleshooting basic technical problems.
• Team Collaboration: Open to sharing insights, receiving feedback, and contributing to a supportive team culture.

What You’ll Gain – Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Support & Success Specialist, you will have access to:

• Structured onboarding program with mentorship from senior support leaders.
• Regular training workshops on advanced communication techniques, sales psychology, and educational technology trends.
• Opportunities to transition into specialized roles such as Customer Success Manager, Training Coordinator, or Product Analyst as you demonstrate expertise and ambition.
• Participation in cross‑functional projects that give you exposure to product development, marketing strategy, and data analytics.
• Certification support for industry‑recognized credentials (e.g., Certified Customer Success Manager, HubSpot Service Software Certification).

Work Environment & Culture at brighthush

We believe that a happy, motivated team delivers the best experience to our users. Our remote‑first culture is built on trust, flexibility, and open communication. Highlights include:

• Flexibility: Choose your own working hours within a core collaboration window, allowing you to balance personal commitments and peak productivity times.
• Inclusive Community: Regular virtual coffee chats, team‑building games, and cultural celebrations that foster a sense of belonging across borders.
• Transparent Leadership: Quarterly town halls where executives share company performance, upcoming initiatives, and answer employee questions directly.
• Innovation Mindset: We encourage every team member to propose ideas, experiment with new approaches, and contribute to continuous improvement.
• Well‑Being Focus: Access to mental‑health resources, ergonomic home‑office stipends, and a generous paid‑time‑off policy to recharge.

Compensation, Perks & Benefits

While exact salary ranges will be discussed during the interview process, brighthush offers a competitive compensation package that reflects your skills and market standards. Additional benefits include:

• Performance‑based bonuses tied to customer satisfaction and upsell targets.
• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer matching contributions.
• Annual professional development budget for courses, conferences, or certifications.
• Company‑wide learning library with access to e‑books, webinars, and industry reports.
• Employee referral program with attractive rewards for successful hires.
• Technology allowance for high‑speed internet, laptop upgrades, and home‑office accessories.

How to Apply

If you are ready to make a meaningful impact on the educational journeys of thousands of German learners, we want to hear from you. Submit your application through the link below, and be prepared to showcase your communication prowess, problem‑solving mindset, and enthusiasm for lifelong learning.

Apply To This Job

Join the brighthush Family

At brighthush, every interaction matters. By joining our Customer Support & Success team, you become an ambassador for a brand that values excellence, empathy, and empowerment. Together, we will shape the future of education, one tutoring session at a time. Take the next step in your career and help us illuminate the path to knowledge for students across Germany.