Customer Success Manager – brighthush – Driving Client Success and Growth in the Treasury Management Space

About brighthush

brighthush is a leading provider of treasury management solutions that empower public sector organizations to streamline cash flow, optimize liquidity, and enhance financial transparency. With a mission to deliver cutting‑edge technology and world‑class service, brighthush has become the trusted partner for municipalities, state agencies, and federal entities across North America. Our platform combines robust analytics, real‑time reporting, and intuitive dashboards, enabling our clients to make data‑driven decisions that drive fiscal responsibility and operational excellence.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in our people, fostering a culture of collaboration, continuous learning, and innovation. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment where your ideas matter, your growth is accelerated, and your impact is felt across the public sector.

Role Overview

We’re looking for an energetic, client‑centric Customer Success Manager to join our dynamic team. In this role, you will be the primary advocate for our customers, ensuring they derive maximum value from our treasury platform, achieve their financial objectives, and remain loyal partners for years to come. You will work closely with sales, product, and support teams to drive renewals, identify upsell opportunities, and champion a culture of proactive service.

As a mid‑level professional, you’ll have the autonomy to manage a portfolio of key accounts, while also collaborating with cross‑functional stakeholders to shape the future of our product roadmap. If you thrive in a fast‑paced, data‑driven environment and are passionate about delivering measurable business outcomes for public sector clients, we want to hear from you.

Key Responsibilities

• Account Management & Relationship Building – Serve as the trusted advisor for a portfolio of mid‑to‑large public sector clients, fostering strong, long‑term relationships through regular check‑ins, business reviews, and strategic planning sessions.
• Renewal & Expansion Management – Own the renewal cycle, ensuring timely contract renewals and identifying expansion opportunities such as additional modules, increased user seats, or advanced analytics services.
• Customer Advocacy & Feedback Loop – Act as the voice of the customer within brighthush, gathering insights, prioritizing feature requests, and collaborating with product and engineering teams to deliver enhancements that meet client needs.
• Onboarding & Implementation Support – Partner with the implementation team to ensure smooth onboarding, configuration, and adoption of the brighthush platform, providing training and best‑practice guidance.
• Performance Monitoring & Reporting – Track key success metrics (e.g., NPS, CSAT, usage rates, churn) and produce regular reports for internal stakeholders and clients, highlighting value delivered and areas for improvement.
• Cross‑Functional Collaboration – Work closely with Sales, Product, Support, and Finance to align on account strategy, pricing, and billing, ensuring a seamless customer experience from prospect to renewal.
• Continuous Improvement & Process Optimization – Identify and implement process improvements that increase efficiency, reduce friction, and elevate the overall customer journey.

Essential Qualifications

• 3–5 years of experience in customer success, account management, or a related relationship‑focused role, preferably within the public sector or financial technology space.
• Proven track record of managing a portfolio of accounts, driving renewals, and identifying upsell opportunities.
• Strong communication skills, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Experience using CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
• Commercial awareness and a solid understanding of treasury management, cash flow optimization, and public sector budgeting processes.
• Self‑motivated, organized, and able to manage multiple priorities in a remote, fast‑paced environment.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in treasury management, banking, or public finance, with a deep understanding of the challenges faced by municipal and state agencies.
• Experience working with SaaS products and subscription billing models.
• Knowledge of data analytics and reporting tools (e.g., Power BI, Tableau).
• Certifications in Customer Success (e.g., CSM, CSF) or related fields.
• Experience leading customer success initiatives in a remote or distributed team setting.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate client needs, and develop long‑term account plans.
• Relationship Management – Skilled at building trust, resolving conflicts, and maintaining high levels of client satisfaction.
• Data‑Driven Decision Making – Comfortable working with metrics, dashboards, and analytics to inform strategy.
• Project Management – Strong organizational skills, with the ability to coordinate cross‑functional teams and deliver on time.
• Adaptability – Thrive in a dynamic environment, quickly adjusting to new priorities and changing client landscapes.
• Customer‑Centric Mindset – Passionate about delivering value and ensuring customers achieve their desired outcomes.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Success Manager, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with senior leaders.
• Regular training sessions on industry trends, product updates, and advanced customer success methodologies.
• Opportunities to lead cross‑functional projects, such as product launches or customer advocacy initiatives.
• Clear career pathways to senior Customer Success roles, Director of Customer Success, or even product management positions.
• Participation in industry conferences, webinars, and thought‑leadership events.

Work Environment & Company Culture

brighthush is a fully remote, distributed organization that values flexibility, collaboration, and transparency. Our culture is built on:

• Inclusivity & Diversity – We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Innovation & Continuous Improvement – We encourage experimentation, data‑backed decision making, and a growth mindset.
• Work‑Life Balance – Flexible schedules, generous paid time off, and a focus on mental well‑being.
• Community Engagement – We partner with local nonprofits and public sector initiatives to give back to the communities we serve.
• Recognition & Rewards – Regular recognition programs, performance bonuses, and a culture of celebrating wins.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for mid‑level Customer Success Managers in the U.S. and Canada.
• Performance‑based bonuses tied to renewal rates, upsell revenue, and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) or RRSP matching contributions.
• Unlimited paid time off and flexible working arrangements.
• Professional development budget for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company‑wide retreats and team‑building events.

How to Apply

If you’re ready to take the next step in your career and help public sector organizations unlock the full potential of their treasury operations, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success Manager role at brighthush.

Join us in shaping the future of public sector finance and delivering exceptional value to our clients. Apply today and become part of a team that’s redefining what it means to be customer‑centric in the digital age.