Billing Customer Service Coordinator – Billing Dispute Resolution & Cross‑Functional Collaboration at brighthush

About brighthush

brighthush is a leading pediatric health system dedicated to delivering world‑class care, pioneering research, and transformative education for children and their families. With a network of hospitals, specialty clinics, and community outreach programs, brighthush is committed to improving health outcomes through innovation, compassion, and a relentless focus on patient experience. Our mission is simple yet powerful: to provide the highest quality care for every child, every day.

Why Join brighthush?

At brighthush, you’ll work in a culture that values collaboration, continuous learning, and personal growth. We empower our teams to challenge the status quo, embrace new technologies, and make a tangible difference in the lives of patients and their families. Whether you’re just starting your career or looking to advance to a leadership role, brighthush offers a dynamic environment where your contributions are recognized and rewarded.

Role Overview

The Billing Customer Service Coordinator is the frontline champion for resolving billing disputes, ensuring accurate and timely processing of transactions, and fostering seamless communication across departments. This entry‑level position is ideal for individuals who thrive in fast‑paced environments, possess strong analytical skills, and are passionate about delivering exceptional customer service in the healthcare sector.

Key Responsibilities

• Dispute Resolution: Investigate and resolve billing disputes by reviewing patient statements, insurance explanations, and internal records to determine accurate charges.
• Cross‑Functional Coordination: Serve as the liaison between billing, finance, clinical teams, and external partners to ensure all parties have the information needed to resolve issues efficiently.
• Transaction Monitoring: Track and reconcile billing transactions, monitor aging reports, and identify discrepancies to maintain data integrity.
• Customer Interaction: Communicate with patients, families, and insurance representatives to explain billing details, answer questions, and provide solutions in a courteous and professional manner.
• Process Improvement: Identify trends in billing errors or disputes and collaborate with process owners to implement corrective actions and prevent recurrence.
• Documentation & Reporting: Maintain accurate records of all dispute resolutions, update case management systems, and generate regular reports for management review.
• Compliance & Quality Assurance: Adhere to all regulatory requirements, internal policies, and quality standards related to billing and collections.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 2 years of customer service or collections experience, preferably in a healthcare or financial services environment.
• Strong problem‑solving skills with the ability to analyze complex billing scenarios and develop effective solutions.
• Excellent verbal and written communication skills, capable of explaining technical information to non‑technical audiences.
• Proficiency in basic mathematics and data entry; attention to detail is critical.
• Demonstrated ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic setting.
• Self‑motivated learner with a willingness to master multiple systems and tools.

Preferred Qualifications

• Experience with healthcare billing systems such as Misys, AMPFM, or Chart Maxx.
• Knowledge of insurance billing processes, including eligibility verification, claim submission, and payment posting.
• Familiarity with electronic health record (EHR) platforms and data analytics tools.
• Previous exposure to regulatory compliance standards (HIPAA, CMS, etc.).
• Experience working in a remote or hybrid environment with strong self‑discipline.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex billing data and identify root causes of discrepancies.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building trust with patients and partners.
• Collaboration: Comfortable working cross‑functionally with finance, clinical, and IT teams.
• Adaptability: Thrives in a fast‑moving environment and can pivot quickly when priorities shift.
• Technology Proficiency: Comfortable navigating multiple software platforms, including billing systems, spreadsheets, and communication tools.
• Attention to Detail: Meticulous in data entry, documentation, and quality checks.

Tools & Systems

As a Billing Customer Service Coordinator, you will work with a suite of industry‑standard tools, including:

• Misys Billing System
• AMPFM (Advanced Medical Payment & Finance Management)
• Chart Maxx (clinical and billing integration)
• Microsoft Office Suite (Word, Excel, Outlook)
• CRM and case management platforms

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Billing Customer Service Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new billing technologies, compliance updates, and customer service best practices.
• Clear career pathways to roles such as Billing Analyst, Collections Specialist, Finance Manager, or Operations Lead.
• Opportunities to participate in cross‑departmental projects, enhancing your skill set and visibility within the organization.
• Support for professional certifications (e.g., Certified Billing and Coding Specialist, Certified Medical Reimbursement Specialist).

Work Environment & Company Culture

brighthush offers a flexible, remote‑first work environment that supports work‑life balance. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Innovation: Encouragement to experiment with new ideas and technologies.
• Collaboration: Regular virtual team huddles, knowledge‑sharing sessions, and cross‑functional initiatives.
• Recognition: Employee awards, shout‑outs, and performance bonuses for outstanding contributions.
• Well‑being: Access to mental health resources, virtual fitness classes, and flexible scheduling.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for entry‑level billing roles.
• Performance‑based bonuses tied to dispute resolution metrics and customer satisfaction scores.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with employer matching contributions.
• Paid time off (PTO), holidays, and sick leave.
• Professional development stipend and tuition reimbursement for relevant courses.
• Employee assistance program (EAP) and wellness initiatives.

How to Apply

Ready to make a difference in the lives of children and families? Click the link below to submit your application and join the brighthush team:

Apply to brighthush

Closing Statement

As a Billing Customer Service Coordinator at brighthush, you will be at the heart of our commitment to financial transparency and patient satisfaction. Your expertise will help ensure that families receive accurate billing information, enabling them to focus on what matters most: their child’s health. If you are driven, detail‑oriented, and eager to grow within a forward‑thinking healthcare organization, we encourage you to apply today. Join us in shaping the future of pediatric care—one billing resolution at a time.