Senior Customer Success Manager – Healthcare Quality & Digital Care Solutions at brighthush

About brighthush

brighthush is a trailblazing healthcare technology firm that redefines how patients, providers, and payers connect. By harnessing cutting‑edge digital platforms, we empower clinicians to deliver personalized care, streamline workflows, and elevate outcomes across the continuum. Our mission is simple yet ambitious: to make high‑quality, data‑driven care accessible to every patient, no matter where they live. With a culture rooted in innovation, collaboration, and a relentless focus on patient success, brighthush is the partner of choice for health systems, pay‑for‑performance programs, and quality‑improvement initiatives nationwide.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity team that is reshaping the future of healthcare. We value curiosity, ownership, and a passion for measurable impact. If you thrive in a fast‑paced, data‑rich environment and want to help organizations achieve the highest standards of quality and patient satisfaction, this role is your next career milestone.

Position Overview

As a Senior Customer Success Manager, you will be the strategic partner for our enterprise clients, ensuring they realize maximum value from our digital care solutions. You will lead quality improvement initiatives, drive adoption of HEDIS and STARS metrics, and translate complex data into actionable insights that improve patient outcomes. Your influence will shape the future of care delivery and the success of our partners.

Key Responsibilities

• Enterprise Account Leadership: Serve as the primary point of contact for a portfolio of high‑profile healthcare organizations, building trust and fostering long‑term relationships.
• Quality Program Management: Design, implement, and oversee HEDIS, STARS, and other NCQA/CMS quality improvement programs that align with each client’s strategic goals.
• Outcome‑Driven Analytics: Translate performance data into clear, actionable recommendations that drive measurable improvements in patient care and operational efficiency.
• Cross‑Functional Collaboration: Partner with product, engineering, data science, and sales teams to ensure client needs are reflected in product roadmaps and feature releases.
• Client Advocacy & Feedback Loop: Champion client voices within brighthush, ensuring that product enhancements and support resources directly address real‑world challenges.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client workshops, positioning the company as a trusted advisor in healthcare quality.
• Revenue & Growth Support: Identify upsell and cross‑sell opportunities within existing accounts, contributing to the company’s growth objectives.
• Compliance & Risk Management: Ensure all quality initiatives adhere to federal and state regulations, maintaining the highest standards of data security and patient privacy.

Essential Qualifications

• Bachelor’s degree in Health Administration, Public Health, Nursing, or a related field.
• Minimum of 5 years of experience in healthcare operations or customer success, with a proven track record of managing enterprise‑level accounts.
• At least 3 years of hands‑on leadership in HEDIS, STARS, or other NCQA/CMS quality improvement programs.
• Deep understanding of NCQA and CMS measurement frameworks, including the ability to translate metrics into actionable business strategies.
• Strong analytical skills, with proficiency in data visualization tools (e.g., Tableau, Power BI) and experience interpreting large datasets.
• Excellent communication and presentation skills, capable of articulating complex concepts to both technical and non‑technical audiences.
• Self‑motivated, results‑oriented mindset with a passion for continuous improvement and client success.
• U.S. work authorization without sponsorship.

Preferred Qualifications

• Advanced degree (MHA, MPH, or MBA) or relevant certifications (e.g., Certified Professional in Healthcare Quality).
• Experience working with integrated delivery networks, accountable care organizations, or large health systems.
• Familiarity with value‑based payment models and population health management.
• Proficiency in SQL or other data querying languages.
• Prior experience in a SaaS or technology‑focused healthcare company.

Core Skills & Competencies

• Strategic Thinking: Ability to align client goals with brighthush’s product capabilities and long‑term vision.
• Project Management: Proven track record of delivering complex quality improvement projects on time and within budget.
• Data‑Driven Decision Making: Comfortable turning raw data into insights that influence strategy and operational change.
• Client‑Centric Mindset: Deep empathy for client challenges and a proactive approach to problem solving.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams and external partners.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly and innovation is essential.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs pairing you with senior leaders in customer success and product strategy.
• Continuous learning resources, including industry certifications, workshops, and conference sponsorships.
• Clear career pathways, from Customer Success Manager to Director of Customer Success, and beyond into executive leadership roles.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model gives you the flexibility to work from anywhere in the United States, while regular virtual town halls and team‑building events keep us connected. We celebrate diversity, encourage creative problem solving, and reward bold ideas that push the industry forward.

Compensation & Benefits

Salary Range: USD 108,800 – 136,000 per year, commensurate with experience and qualifications. Bonus & Incentives: Performance‑based bonuses tied to client success metrics and company growth. Health & Wellness: Comprehensive medical, dental, and vision plans, including telehealth services. Retirement: 401(k) plan with company match to help secure your future. Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days. Parental Leave: Generous parental leave to support new parents. Professional Development: Reimbursement for certifications, courses, and industry events. Other Perks: Flexible work hours, wellness stipend, and access to a digital health platform for employees and families.

How to Apply

If you are a strategic, data‑savvy leader who is passionate about transforming healthcare quality, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of patient care.