Customer Success Manager – Corporate Training & AI‑Driven Learning Solutions at brighthush

About brighthush

brighthush is a trailblazing education technology company that transforms the way organizations develop their talent. By blending cutting‑edge artificial intelligence with intuitive learning platforms, we empower businesses to deliver personalized, data‑driven training experiences that drive measurable results. Our mission is simple: help companies unlock the full potential of their people, one learning journey at a time.

With a global footprint that spans North America, Latin America, and Europe, brighthush serves a diverse portfolio of clients—from fast‑growing startups to Fortune 500 enterprises and public sector organizations. We pride ourselves on a culture of innovation, collaboration, and relentless focus on customer success. If you thrive in a dynamic, remote‑first environment and want to make a tangible impact on the learning outcomes of thousands of professionals worldwide, brighthush is the place for you.

Role Overview

As a Customer Success Manager (CSM) for Corporate Training, you will be the primary point of contact for our clients’ Human Resources teams and learning leaders. Your mission is to ensure a seamless implementation of our AI‑enhanced learning platform, drive adoption, and continuously optimize the learning experience to meet each client’s unique goals.

You will partner with cross‑functional teams—including Product, Engineering, Marketing, and Support—to translate client feedback into actionable improvements. Your strategic insight will help shape the future of our platform while delivering exceptional value to our customers.

Key Responsibilities

• Client Relationship Management – Build and nurture long‑term partnerships with HR leaders, learning managers, and executive sponsors. Act as the trusted advisor who understands their business objectives and learning challenges.
• Implementation Leadership – Own the end‑to‑end rollout of our learning platform for new clients. Coordinate project plans, timelines, and deliverables across internal teams and client stakeholders.
• Adoption & Engagement Champion – Drive user adoption through targeted onboarding, training sessions, and continuous engagement strategies. Leverage analytics to identify adoption gaps and recommend solutions.
• Performance Reporting – Produce monthly and quarterly dashboards that showcase key metrics such as course completion rates, skill acquisition, and ROI. Present findings to clients and internal leadership.
• Continuous Improvement Advocate – Identify opportunities for process enhancements, feature requests, and best‑practice sharing. Translate client insights into product roadmap contributions.
• Renewal & Upsell Support – Collaborate with the Sales team to identify expansion opportunities, prepare renewal proposals, and secure long‑term contracts.

Essential Qualifications

• Minimum of 3 years of experience as a Customer Success Manager, Account Manager, or similar role in the education technology, SaaS, or corporate training industry.
• Proven track record of managing complex implementation projects and coordinating multidisciplinary teams.
• Exceptional communication, negotiation, and stakeholder‑management skills. Ability to translate technical concepts into business value.
• Strong analytical mindset with experience using data to drive decisions and measure success.
• Results‑oriented, self‑motivated, and comfortable working in a fully remote environment.

Preferred Qualifications

• Experience working with large enterprises or public‑sector clients.
• Hands‑on knowledge of Learning Management Systems (LMS) and digital learning platforms.
• Familiarity with learning analytics, competency frameworks, and performance metrics.
• Background in AI‑driven learning or adaptive content delivery.
• Multilingual capabilities, especially Spanish and English.

Skills & Competencies

• Project Management – Ability to create detailed project plans, manage timelines, and deliver on commitments.
• Customer Advocacy – Passion for championing the client’s voice and ensuring their success.
• Data Literacy – Comfortable working with dashboards, SQL, or BI tools to extract insights.
• Collaboration – Strong teamwork skills and the ability to influence cross‑functional partners.
• Adaptability – Thrive in a fast‑moving environment with evolving priorities.
• Problem‑Solving – Creative thinker who can troubleshoot issues and propose innovative solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a CSM, you will:

• Gain exposure to the full product lifecycle, from design to deployment.
• Participate in quarterly learning circles where you can share insights and learn from peers across the organization.
• Access a curated library of courses on leadership, data analytics, AI ethics, and more.
• Be considered for advanced roles such as Senior CSM, Customer Success Director, or Product Management.
• Receive mentorship from senior leaders who are committed to your development.

Work Environment & Culture

brighthush operates on a fully remote model, giving you the flexibility to work from anywhere in the world. We maintain a culture of transparency, inclusivity, and continuous improvement. Our core values—Customer Obsession, Innovation, Collaboration, and Integrity—guide every decision we make.

We host monthly virtual town halls, quarterly hackathons, and annual retreats (when safe) to foster community and celebrate achievements. Your voice matters, and we encourage you to contribute ideas that shape our culture and product.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for mid‑level CSM roles.
• Performance‑based bonuses tied to client satisfaction, adoption metrics, and renewal rates.
• Comprehensive health, dental, and vision insurance (where applicable).
• Unlimited paid time off and flexible work hours.
• Professional development stipend and access to learning platforms.
• Equity options for eligible employees.

How to Apply

If you are ready to join a forward‑thinking team that values innovation, customer success, and personal growth, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you are the ideal fit for this role.

To apply, click the link below or visit our careers page:

Apply to brighthush Today

Closing

At brighthush, you will not only help clients achieve their learning objectives but also shape the future of corporate education. If you are passionate about empowering people through technology and thrive in a collaborative, remote environment, we encourage you to apply now. Join us and be part of a team that is redefining how organizations learn and grow.