Senior Customer Education Program Manager – Global Training & Enablement Lead for SaaS Platforms

About brighthush

brighthush is a trailblazing all‑in‑one payroll and HR platform that empowers businesses to hire, pay, and manage talent across the globe with unprecedented ease and compliance. By integrating HRIS, payroll, compliance, benefits, performance, and equipment management into a single, AI‑driven ecosystem, brighthush unlocks global opportunity for every person, team, and organization. With operations in more than 150 countries and a customer base that spans every industry, brighthush is redefining the future of work.

Why Join brighthush

As the fastest‑growing SaaS company in history, brighthush is on a mission to break down borders that have traditionally limited hiring and career advancement. In 2024 alone, we processed over $11 billion in payroll for workers in nearly 100 currencies and provided comprehensive benefits to employees in 109 countries. Our impact is measured not only in revenue—$1 billion ARR and a $17.3 billion valuation in just five years—but also in the lives we touch: 15,000+ glowing reviews on G2, Trustpilot, and Captera, and recognition on Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list.

At brighthush, you’ll be part of a dynamic, distributed team of 7,000 professionals who speak 74 languages and collaborate across 100+ countries. Our culture is built on continuous learning, innovation, and a shared commitment to inclusivity. Every day, you’ll tackle complex challenges that shape the working lives of millions and accelerate your own career trajectory.

Role Overview

As the Customer Education Program Manager, you will be the architect and champion of brighthush’s global learning ecosystem. Your mission is to transform product knowledge into actionable skills that customers can apply immediately, driving adoption, satisfaction, and long‑term success. You will design, deliver, and refine live instructor‑led workshops, custom training programs, and scalable learning assets that cater to diverse audiences—from new hires to seasoned product experts.

Key Responsibilities

• Live Instructor‑Led Training: Plan, facilitate, and iterate engaging workshops, webinars, and in‑person sessions for customers at all proficiency levels. Travel to key customer sites and regional events to deliver high‑impact training.
• Custom Training Programs: Partner with Customer Success, Account Management, and Product teams to assess strategic account needs and develop tailored, multi‑session curricula that align with new product launches and specific use cases.
• Training Content Development: Create facilitator guides, slide decks, hands‑on exercises, demos, and job aids that are interactive, practical, and easy to replicate across teams.
• Scalable Learning Assets: Convert high‑performing live content into self‑paced courses, recorded modules, and learning paths, enabling customers to learn on their own schedule and at scale.
• Certification Support: Design, launch, and maintain certification tracks and exams that validate customer expertise and provide tangible recognition.
• Customer Engagement & Promotion: Drive registration and attendance through targeted outreach, marketing campaigns, and close collaboration with Customer Success and Marketing.
• Cross‑Department Collaboration: Work closely with Product, Support, and Marketing to keep training materials current, gather feedback, and ensure alignment with product releases.
• Metrics & Reporting: Track attendance, completion, CSAT, certification rates, and adoption impact. Use data to continuously improve programs and demonstrate ROI.
• Content Updates: Maintain training materials in sync with product changes, customer feedback, and industry best practices.

Essential Qualifications

• 3+ years of experience in customer education, training, or enablement within a SaaS or technology environment.
• Proven track record of facilitating live, instructor‑led training (virtual and/or in‑person) for external audiences.
• Experience designing custom training sessions or programs that address specific audience needs and business objectives.
• Strong foundation in instructional design and adult learning principles, including the creation of self‑paced content.
• Exceptional presentation and communication skills, with the ability to simplify complex topics for varied audiences.
• Hands‑on experience with Learning Management Systems (LMS), webinar platforms, and certification tools.
• Analytical mindset: adept at using data and customer feedback to refine training effectiveness.
• Excellent project management skills, juggling multiple deadlines and stakeholders simultaneously.
• Ability to build and nurture relationships with customers and internal partners.
• Self‑starter who works independently, takes initiative, and proactively identifies risks.
• Results‑driven mindset with a proven ability to deliver in a fast‑paced, dynamic environment.
• Willingness and ability to travel for customer training engagements (approximately 20–30% of the time).

Preferred Qualifications

• Experience with HR, payroll, or global workforce software.
• Experience training customers across multiple regions or time zones.
• Certification or credentials in instructional design or training facilitation.

Skills & Competencies

• Instructional Design & Adult Learning Theory
• Live & Virtual Facilitation
• Learning Management Systems (e.g., Docebo, Cornerstone)
• Webinar & Virtual Training Tools (e.g., Zoom, GoToWebinar, Webex)
• Data Analysis & Reporting (Excel, Tableau, Power BI)
• Project Management (Agile, Scrum, Asana, Trello)
• Cross‑Functional Collaboration
• Customer‑Centric Mindset
• Adaptability & Resilience
• Strong Written & Verbal Communication

Career Growth & Learning Opportunities

At brighthush, your growth is as expansive as our global footprint. You’ll have access to:

• Mentorship from senior leaders in product, customer success, and learning & development.
• Regular learning budgets for conferences, certifications, and industry events.
• Opportunities to shape the future of our learning platform and influence product roadmaps.
• Clear career pathways into senior enablement, product management, or global customer success leadership.

Work Environment & Culture

brighthush thrives on a culture of transparency, curiosity, and collaboration. Our distributed team operates across 100+ countries, yet we maintain a strong sense of community through:

• Weekly virtual town halls and cross‑functional “learning circles.”
• Monthly hackathons that encourage experimentation and innovation.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Flexible work arrangements that respect personal and regional time zones.
• Regular feedback loops and 360‑degree reviews to foster continuous improvement.

Compensation & Benefits

We believe in rewarding excellence and fostering a supportive environment. While specific figures vary by role and location, you can expect:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses and equity opportunities (stock grants) for eligible roles.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, including vacation, sick leave, and parental leave.
• Flexible work‑from‑home options and optional office memberships through IWG.
• Professional development stipend and access to learning platforms.
• Employee wellness programs, including mental health resources and fitness subsidies.

How to Apply

Ready to shape the future of global work and empower customers worldwide? Submit your application through our careers portal at brighthush.com/careers. If you require accommodations during the application or interview process, please contact our Talent Acquisition Team at [email protected]. We are an equal‑opportunity employer and celebrate diversity in all its forms.

Join brighthush and be part of a movement that is redefining how the world works—one training session at a time.