Customer Success Manager – EMEA – Driving Strategic Partnerships, Revenue Growth, and Sustainable Energy Innovation at brighthush

About brighthush

brighthush is a trailblazer in the clean‑energy technology space, empowering utilities, regulators, and energy companies to make data‑driven decisions that accelerate the transition to a low‑carbon future. Since our founding in 1999, we have built a suite of award‑winning software solutions—including the industry‑leading PLEXOS® platform, Aurora, and Adapt2—that help stakeholders across the entire energy value chain model, simulate, and optimize their operations with unprecedented clarity and speed.

Our impact is felt worldwide, and we are proud to have been recognized with multiple industry accolades, such as SaaS Company of the Year (2025), Environmental Impact Award (2025), and finalist positions in the Platts Global Energy Awards (2024) and Reuters Global Energy Transition Awards (2024). These honors reflect our commitment to innovation, sustainability, and customer success.

At brighthush, we grow fast—approximately 30% year‑on‑year—and that growth is powered by a culture that values ownership, integrity, and innovation. We trust our people to deliver outstanding results from wherever they work best, whether that’s at home, in the office, or on the move. Our four core values—Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence—are more than words; they shape how we collaborate, solve problems, and grow together.

Why Join brighthush?

• Impactful Work – Your contributions will directly influence the energy transition, helping utilities and governments reduce emissions and improve grid resilience.
• Global Reach, Local Flexibility – Work with a diverse, distributed team across EMEA while enjoying flexible work arrangements.
• Career Growth – We invest in continuous learning, mentorship, and clear career pathways that allow you to advance from account management to senior strategy roles.
• Competitive Compensation & Perks – A market‑competitive salary, performance bonuses, comprehensive health coverage, pension contributions, unlimited vacation, and a generous relocation package for UK‑based candidates.
• Inclusive Culture – We celebrate diversity and are committed to creating an inclusive environment where every voice is heard.

About the Role

As a key member of the EMEA Customer Success team, you will own a high‑value portfolio of utilities, regulators, government bodies, and energy companies. Your mission is to build and nurture long‑term strategic partnerships that drive customer retention, revenue growth, and brand advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying upsell and cross‑sell opportunities while ensuring adoption and satisfaction remain at best‑in‑class levels. In addition, you will represent brighthush as a thought leader at industry events, government forums, and conferences across EMEA, combining a commercial mindset with deep regional energy knowledge to translate complex challenges into actionable solutions.

Key Responsibilities

Strategic Account Ownership

• Establish, expand, and nurture executive‑level relationships with customers across EMEA.
• Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.
• Take full ownership of all accounts in the region to ensure long‑term retention, growth, and advocacy.

Revenue Growth & Retention

• Drive measurable business outcomes by managing a regional portfolio of high‑value accounts.
• Ensure renewal targets are consistently achieved or exceeded.
• Proactively identify expansion opportunities through upsell and cross‑sell initiatives to maximize customer lifetime value.

Customer Advocacy & Success

• Partner closely with customers to understand their evolving priorities and ensure brighthush’s solutions deliver strategic value.
• Achieve industry‑leading retention rates while securing multiple customer testimonials and reference partnerships annually.

Market & Industry Engagement

• Represent brighthush as a thought leader in the EMEA energy sector.
• Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities.

Operational Excellence

• Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.
• Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership.

Voice of the Customer

• Act as the key conduit between customers and brighthush’s Product teams.
• Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities.

Regional Expansion & Innovation

• Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.

Essential Qualifications

• 3+ years of experience in Customer Success, Account Management, or Strategic Consulting, with a proven track record in SaaS or software environments.
• Strong commercial acumen: Demonstrated ability to manage enterprise accounts and meet or exceed renewal, retention, and expansion targets.
• Relationship management: Proven skill in building and maintaining executive‑level relationships with C‑suite and senior stakeholders.
• Strategic thinking: Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable value.
• Communication: Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums.
• Analytical: Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions.
• Flexibility: Willingness to travel across EMEA for customer meetings, industry events, and regional engagements.
• Education: Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred.
• Location: Based in the UK.

Preferred Qualifications

• Experience selling into the energy sector or a strong interest in the energy landscape and its regulatory dynamics.
• Knowledge of European energy markets, EU policy frameworks, and emerging decarbonization technologies.
• Experience with customer success metrics such as NPS, CSAT, and churn reduction.
• Fluency in additional European languages (e.g., French, German, Spanish) is a plus.

Skills & Competencies

• Strategic Account Management
• Revenue Forecasting & Pipeline Management
• Customer Advocacy & Voice of the Customer
• Data‑Driven Decision Making
• Stakeholder Engagement & Influence
• Project Management & Cross‑Functional Collaboration
• Adaptability & Resilience
• Thought Leadership & Public Speaking

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the value you bring to our customers. As a Customer Success Manager, you will have the opportunity to:

• Progress into senior account management or strategic partnership roles.
• Lead cross‑regional initiatives that shape the future of clean‑energy technology.
• Participate in leadership development programs, mentorship, and industry‑specific training.
• Contribute to product strategy and innovation through direct customer feedback loops.

Work Environment & Culture

Our culture is built on collaboration, transparency, and a shared commitment to sustainability. You’ll work alongside passionate professionals who are dedicated to making a difference in the energy sector. We celebrate successes together, encourage continuous improvement, and foster an environment where ideas can flourish.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Company‑matched pension scheme.
• Unlimited vacation and flexible working hours.
• Professional development budget and access to industry conferences.
• Relocation assistance for UK‑based candidates.
• Employee wellness programs and mental health support.

How to Apply

If you are passionate about driving customer success, expanding market presence, and contributing to a sustainable future, we would love to hear from you. Please submit your application through our careers portal or click the link below to apply directly.

Apply to this role at brighthush

Equal Opportunity Statement

brighthush is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. If you require accommodations at any stage of the recruitment process, please let us know—we’re here to support you in showcasing your full potential.

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