Customer Success Manager – Global Tech & Hardware Solutions, Remote (Bangor, Northern Ireland) – Driving Customer Engagement & Sales Operations
About brighthush
brighthush is a forward‑thinking technology powerhouse that delivers cutting‑edge hardware solutions and unparalleled sales support to a global clientele. With a relentless focus on innovation, customer satisfaction, and operational excellence, brighthush has rapidly become a trusted partner for businesses seeking reliable tech infrastructure and exceptional service. Our mission is simple: empower customers to achieve more through technology, while fostering a culture of collaboration, continuous learning, and integrity.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic team that thrives on creativity, data‑driven decision making, and a passion for solving real‑world problems. We believe that every employee is a vital contributor to our success, and we invest heavily in professional development, mentorship, and a flexible work environment that balances productivity with well‑being.
Key Highlights
- Remote work from Bangor, Northern Ireland – enjoy the flexibility of a fully distributed team.
- Competitive entry‑level salary of £26,600 per year.
- Full‑time commitment with a supportive onboarding program.
- Opportunity to work with a global customer base across multiple time zones.
- Access to cutting‑edge CRM tools, sales analytics, and industry‑leading technology.
- Comprehensive benefits package including health insurance, pension scheme, and generous paid time off.
Position Overview
As a Customer Success Manager at brighthush, you will be the linchpin between our customers and the sales operations team. Your primary focus will be to ensure that every client receives timely, accurate, and proactive support, while also driving internal efficiencies that enable our sales organization to close deals faster and with higher customer satisfaction.
In this role, you will:
- Act as the first point of contact for customer inquiries, providing expert guidance on product features, deployment, and best practices.
- Collaborate closely with the sales operations team to streamline processes, manage leads, and maintain data integrity across our CRM.
- Coordinate cross‑functional initiatives that enhance the customer journey, from onboarding to renewal.
- Analyze customer feedback and usage data to identify trends, propose improvements, and influence product roadmap decisions.
- Maintain a deep understanding of our hardware solutions, ensuring that you can translate technical details into clear, actionable insights for customers.
Key Responsibilities
- Customer Support & Engagement – Respond to inquiries via email, chat, and phone, ensuring a resolution time that meets or exceeds SLA targets.
- Sales Operations Coordination – Manage the flow of sales data, update CRM records, and generate reports that inform sales strategy.
- Process Improvement – Identify bottlenecks in the customer lifecycle and propose automation or workflow enhancements.
- Data Analysis & Reporting – Track key metrics such as NPS, churn rate, and upsell opportunities; present findings to senior leadership.
- Global Time‑Zone Management – Occasionally support early morning or evening calls to accommodate our international client base.
- Team Collaboration – Work with product, engineering, and marketing teams to relay customer insights and drive feature enhancements.
Essential Qualifications
- High school diploma or equivalent; bachelor’s degree in Business, Marketing, or a related field is a plus.
- 1–2 years of experience in sales operations, inside sales support, or a customer‑facing administrative role.
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or similar).
- Strong organizational skills, with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills in English.
- Comfortable working with technology and hardware products; a passion for learning new tech is highly valued.
- Self‑motivated, proactive, and able to thrive in a remote, distributed team environment.
Preferred Qualifications
- Experience in the information technology or hardware industry.
- Knowledge of data analytics tools (e.g., Excel, Tableau, Power BI).
- Previous exposure to global customer support or multi‑time‑zone coordination.
- Certifications in CRM administration or customer success management.
- Fluency in additional languages (e.g., Spanish, French, German) is a plus.
Core Skills & Competencies
- Customer‑Centric Mindset – Always put the customer first and anticipate their needs.
- Analytical Thinking – Translate data into actionable insights that drive business outcomes.
- Problem‑Solving – Quickly diagnose issues and propose effective solutions.
- Collaboration – Work seamlessly with cross‑functional teams across different time zones.
- Adaptability – Thrive in a fast‑paced, evolving environment.
- Technical Aptitude – Comfortable learning new software, tools, and hardware concepts.
Career Growth & Development
At brighthush, we believe that your growth is our success. As a Customer Success Manager, you will have the opportunity to:
- Progress to senior roles such as Customer Success Lead, Sales Operations Manager, or Product Manager.
- Participate in leadership training programs and mentorship initiatives.
- Attend industry conferences, webinars, and workshops to stay ahead of market trends.
- Contribute to strategic projects that shape the future of our product portfolio.
- Earn certifications in CRM, project management, or customer success to enhance your professional profile.
Work Environment & Culture
brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team is supported by:
- Weekly virtual town halls and team‑building activities.
- Open communication channels via Slack, Microsoft Teams, and Zoom.
- A flexible schedule that accommodates personal commitments while meeting global client needs.
- A collaborative workspace where ideas are welcomed and celebrated.
- Recognition programs that reward outstanding performance and teamwork.
Compensation & Benefits
While the base salary for this entry‑level role is £26,600 per year, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and professional growth:
- Health and dental insurance with a generous coverage plan.
- Company‑matched pension scheme.
- Paid time off: 25 days of vacation, 8 public holidays, and additional personal days.
- Flexible working hours and remote work stipend.
- Employee wellness program, including mental health resources and fitness subsidies.
- Annual performance bonus potential based on company and individual metrics.
- Continuous learning stipend for courses, certifications, and conferences.
How to Apply
Ready to take the next step in your career and join a team that values innovation, customer success, and personal growth? Submit your application through our careers portal and let us explore how your skills and aspirations align with the mission of brighthush.