Senior Lead Customer Success Manager – SaaS & Enterprise Solutions – Driving Adoption & Growth for brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers organizations to unlock the full potential of their data, finance, risk, and sustainability initiatives. By weaving together cutting‑edge SaaS solutions with industry‑best practices, we help our clients navigate complex regulatory landscapes, streamline reporting, and make informed decisions that drive measurable business outcomes. Our mission is to transform the way enterprises manage critical information, enabling them to thrive in an ever‑evolving digital world.

Why Join brighthush?

At brighthush, we believe that people are the heart of innovation. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. As a Lead Customer Success Manager, you will be at the forefront of shaping the customer experience, ensuring that our partners derive maximum value from our platform, and driving the adoption of new features that accelerate their growth.

Key Responsibilities

• Customer Adoption & Engagement: Design and execute adoption roadmaps that guide customers from onboarding through expansion, ensuring they achieve their desired outcomes and realize ROI.
• Strategic Consulting: Serve as a trusted advisor to enterprise clients, providing insights on best practices, industry trends, and product enhancements that align with their business objectives.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including C‑suite executives, finance leaders, and sustainability officers, to understand their evolving needs and secure renewal and expansion opportunities.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to relay customer feedback, influence roadmap priorities, and coordinate go‑to‑market initiatives.
• Performance Metrics & Reporting: Track and analyze customer health scores, usage metrics, and satisfaction surveys; present findings to internal leadership and customers to demonstrate value and identify improvement areas.
• Team Leadership & Mentorship: Lead a high‑performing Customer Success team, providing coaching, setting clear goals, and fostering a culture of continuous improvement and professional growth.
• Process Optimization: Identify and implement scalable processes, tools, and automation that enhance efficiency, reduce churn, and improve the overall customer journey.
• Travel & On‑Site Engagement: Represent brighthush at client sites and industry events, traveling up to 20% of the time to strengthen relationships and gather on‑ground insights.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Information Technology, or a related field (or equivalent professional experience).
• Minimum of 6 years of progressive experience in Customer Success, Account Management, Service Delivery, or Enterprise Sales within a SaaS environment.
• Proven track record of driving customer adoption, renewal, and expansion in complex, multi‑stakeholder organizations.
• Strong analytical mindset with the ability to interpret data, derive actionable insights, and present findings to both technical and non‑technical audiences.
• Excellent communication and presentation skills in English, with the ability to influence at all organizational levels.
• Demonstrated leadership experience, managing and developing high‑performing teams.
• Comfortable with remote work and reliable high‑speed internet connectivity.

Preferred Qualifications

• Experience in the finance, risk, or sustainability sectors, with a deep understanding of regulatory frameworks such as SOX, IFRS, or ESG reporting.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce, HubSpot).
• Experience working in a fast‑paced, high‑growth startup or scale‑up environment.
• Fluency in additional languages (e.g., French, Spanish) is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a genuine desire to help clients succeed.
• Strategic Thinking: Ability to see the big picture, anticipate future needs, and develop long‑term partnership strategies.
• Problem‑Solving: Strong analytical and troubleshooting skills to resolve complex issues quickly and effectively.
• Project Management: Proven ability to manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
• Collaboration & Influence: Skilled at building consensus across cross‑functional teams and influencing decision‑makers.
• Adaptability: Comfortable navigating ambiguity and driving change in a dynamic environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our people. As a Lead Customer Success Manager, you will have access to:

• Executive‑level mentorship programs that pair you with senior leaders across the organization.
• Structured learning paths, including certifications in SaaS customer success, data analytics, and industry‑specific regulations.
• Opportunities to lead cross‑functional initiatives, such as product launches, customer advocacy programs, and global expansion projects.
• Clear career progression tracks that can lead to Director or VP roles within Customer Success, Product, or Enterprise Sales.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusion. We value diverse perspectives and encourage every team member to contribute ideas that shape our future. Our remote‑first model empowers you to work from anywhere in Canada or British Columbia, while still fostering strong team cohesion through regular virtual town halls, hackathons, and social events.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer satisfaction, renewal, and expansion metrics.
• Equity or stock‑option plans that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick days, and personal days.
• Flexible work hours and a fully remote work setup with a stipend for home‑office equipment.
• Wellness programs, including virtual fitness classes, mental health resources, and access to counseling services.
• Continuous learning budget for courses, conferences, and certifications.

How to Apply

If you are a customer‑first leader with a passion for SaaS, a knack for building lasting relationships, and a desire to make a tangible impact on enterprise clients, we want to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.