Customer Engagement Manager – Lead B2B SaaS Advocacy, Storytelling & AI‑Driven Customer Success at brighthush

About brighthush

brighthush is a trailblazing, remote‑first technology company that empowers higher‑education institutions with an intelligent, AI‑enhanced operations platform. By combining cutting‑edge cloud architecture, data‑driven insights, and a user‑centric design philosophy, brighthush transforms the way universities manage admissions, enrollment, and student success. Our mission is to illuminate the path to academic excellence, enabling institutions to focus on what they do best: educating the next generation of leaders.

With a culture rooted in innovation, collaboration, and continuous learning, brighthush has rapidly grown to become a trusted partner for universities across North America. Our team is composed of passionate technologists, data scientists, and customer‑centric professionals who thrive in a fast‑paced, high‑impact environment.

Role Overview

As the Customer Engagement Manager at brighthush, you will be the catalyst that turns satisfied users into vocal advocates. You will design, execute, and scale a comprehensive customer advocacy program that not only showcases success stories but also fuels our growth engine. Your blend of storytelling prowess, analytical rigor, and cross‑functional influence will ensure that every voice is heard, every insight is leveraged, and every partnership is deepened.

Key Responsibilities

• Build and nurture deep relationships with key customers. Act as the primary point of contact for high‑value clients, ensuring their success and turning their experiences into compelling narratives.
• Design, launch, and scale the advocacy program. From concept to execution, create a framework that identifies, engages, and celebrates brand ambassadors across the higher‑education ecosystem.
• Produce data‑rich program reporting. Track KPIs, analyze program impact, and present insights to leadership, driving continuous improvement.
• Collaborate with cross‑functional teams. Work closely with Product, Sales, Marketing, and Customer Success to align advocacy initiatives with broader business objectives.
• Leverage AI tools and platforms. Integrate AI‑driven insights to personalize outreach, predict advocacy potential, and streamline content creation.
• Champion storytelling. Craft persuasive case studies, video testimonials, and social media content that resonate with prospective customers and industry influencers.
• Manage advocacy technology stack. Own the end‑to‑end lifecycle of platforms such as Deeto, ensuring optimal configuration, data integrity, and user adoption.
• Drive continuous improvement. Identify gaps, propose enhancements, and iterate on processes to maximize program ROI.

Essential Qualifications

• 5+ years of experience in customer advocacy, reference management, or customer success within a B2B SaaS environment.
• Proven track record of building and scaling advocacy programs that deliver measurable business outcomes.
• Strong writing and storytelling skills, with a portfolio of case studies, testimonials, or marketing collateral.
• Analytical mindset: proficiency in data analysis, reporting, and deriving actionable insights from metrics.
• Hands‑on experience with advocacy platforms, especially Deeto, and familiarity with other tools such as G2, TrustRadius, or Capterra.
• Excellent interpersonal and influence skills, capable of rallying cross‑functional teams around a shared vision.
• Comfortable working in a remote, distributed team across the United States.
• Fluency in English, both written and spoken.

Preferred Qualifications

• Experience in the higher‑education technology sector or a deep understanding of academic operations.
• Background in marketing, product management, or sales, providing a holistic view of the customer journey.
• Knowledge of AI and machine‑learning tools used for customer segmentation, predictive analytics, or content personalization.
• Certifications in project management (PMP, Agile, Scrum) or data analytics (Google Data Studio, Tableau).
• Previous experience managing a global or multi‑region advocacy program.

Skills & Competencies

• Strategic Thinking: Ability to align advocacy initiatives with long‑term business goals.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Proven ability to juggle multiple initiatives, meet deadlines, and deliver high‑quality results.
• Data Literacy: Comfortable interpreting dashboards, spotting trends, and translating data into stories.
• Collaboration: Strong teamwork skills, fostering a culture of shared success.
• Adaptability: Thrives in a fast‑changing environment, quickly pivoting strategies as needed.
• Customer‑Centric Mindset: Deep empathy for user pain points and a passion for turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous growth. As our Customer Engagement Manager, you will:

• Lead a high‑impact initiative that directly influences revenue and brand perception.
• Collaborate with senior leaders, gaining exposure to strategic decision‑making.
• Participate in cross‑functional projects that broaden your skill set beyond advocacy.
• Access a robust learning ecosystem: online courses, industry conferences, and internal knowledge‑sharing sessions.
• Advance into senior leadership roles such as Director of Customer Success, VP of Growth, or Chief Customer Officer.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Monthly hackathons and innovation challenges.
• Open‑door policy with leadership, encouraging transparency and feedback.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

• Salary: Competitive range of USD 110,000 – 120,000 per year, commensurate with experience.
• 401(k) Matching: Up to 4% company match.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Parental Leave: Extended paid parental leave for new parents.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental‑health resources; and wellness stipend.
• Professional development stipend and conference reimbursement.
• Employee stock purchase plan (ESPP) and equity options.
• Annual company retreats and team‑building events.

How to Apply

Ready to amplify customer voices and drive growth at brighthush? Click the link below to submit your application and join a team that values innovation, impact, and personal growth.

Apply to this role at brighthush

Why brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping higher education. You’ll work alongside talented professionals who are passionate about technology, customer success, and making a difference. Your work will directly influence how universities operate, how students succeed, and how educators thrive.

We’re looking for a visionary, data‑savvy, and storytelling‑oriented leader who can turn customer experiences into powerful brand ambassadors. If you’re ready to lead a high‑impact program, collaborate across functions, and grow your career in a dynamic, remote environment, we want to hear from you.

Apply today and help us light the way for higher education institutions worldwide.