Customer Success Manager – Network Development & Partner Growth Specialist at brighthush

About brighthush

brighthush is a trailblazing digital commerce platform that empowers entrepreneurs, developers, and enterprises to sell, distribute, and manage cloud‑based products and services across any channel and on any device. With a global reach that spans continents and industries, we enable millions of subscriptions worldwide, helping organizations—from automotive leaders to telecom giants—to connect their customers with the solutions that unlock their full potential in the digital economy. Our culture is built on three core values: Be Seen, Be Yourself, and Do Your Best Work. These principles guide everything we do, from product innovation to the way we collaborate across teams.

About the Role

We’re looking for a proactive, detail‑oriented Customer Success Manager – Network Development to join our brighthush PartnerStack Network team. This is an entry‑level, internally‑focused role that plays a pivotal part in nurturing and expanding the marketplace that connects vendors with high‑performing affiliates and partners. Rather than managing external client relationships, you’ll work behind the scenes to keep the Network healthy, scalable, and highly valuable for both partners and vendors.

Why This Role Matters

The brighthush PartnerStack Network is the engine that drives our marketplace’s growth. By sourcing, vetting, and categorizing partners, you’ll directly influence the quality of the network, the speed of vendor onboarding, and the overall success of partner programs. Your work will help identify emerging talent before it becomes obvious, ensuring that vendors have access to the best partners for their campaigns and that partners find the most relevant opportunities to grow their businesses.

Key Responsibilities

• Partner Acquisition & Outreach: Identify and engage prospective affiliates and partners across relevant verticals to expand the size and quality of the Network.
• Application Vetting: Conduct initial assessments of inbound and outbound partner applicants against brighthush’s fit criteria, ensuring alignment with our standards.
• Pipeline Management: Maintain a consistent outreach cadence, track the progression of prospective partners from first contact through onboarding, and keep all data up to date.
• Profile Analysis & Opportunity Matching: Review existing partner profiles—audience, content type, performance history, niche—and proactively recommend vendor opportunities that match their strengths.
• Vendor Onboarding Support: Assist the Network Manager in presenting a shortlist of high‑potential partners to new vendors, facilitating smooth program launches.
• Taxonomy Development: Create and maintain a structured taxonomy for categorizing partners (e.g., by vertical, content type, audience size, performance tier) to improve searchability and scalability.
• Process & Tooling: Build repeatable processes and lightweight tools or tracking systems to keep partner data organized, accurate, and easily accessible.
• Administrative Support: Help the Network Manager with day‑to‑day administrative tasks that support Network health and operational efficiency.
• Reporting & Analytics: Prepare internal reports on partner recruitment, taxonomy coverage, and emerging partner pipelines to inform strategy and decision‑making.

Essential Qualifications

• Prior experience in a BDR, recruiting, partnerships, or affiliate marketing‑adjacent role (internships welcome).
• Strong organizational instincts—comfortable building structure and process where none exists yet.
• Comfortable with outbound outreach and initial‑stage relationship building.
• Detail‑oriented, with an ability to work with data and spreadsheets to track and categorize information at scale.
• Curious and analytical—genuinely interested in figuring out “what makes a partner successful” and spotting patterns before they’re obvious.
• Strong written communication skills for partner outreach and internal documentation.

Preferred Qualifications

• Experience with CRM or partner management platforms (e.g., HubSpot, Salesforce, PartnerStack).
• Knowledge of digital marketing metrics and affiliate performance indicators.
• Familiarity with subscription commerce and cloud‑based product ecosystems.
• Experience in a fast‑paced, data‑driven environment.

Skills & Competencies

• Strategic thinking and the ability to translate data insights into actionable plans.
• Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences.
• Proficiency in Microsoft Excel, Google Sheets, and data visualization tools.
• Strong project management skills—capable of juggling multiple tasks and deadlines.
• Adaptability and resilience in a rapidly evolving marketplace.
• Team‑player mindset, with a willingness to collaborate across departments.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Manager – Network Development, you’ll have the chance to:

• Progress into senior partner management roles, such as Partner Success Lead or Network Growth Manager.
• Take on cross‑functional projects that influence product strategy, marketing, and sales.
• Participate in mentorship programs and leadership training to develop your managerial skills.
• Attend industry conferences, webinars, and workshops to stay ahead of trends in affiliate marketing and subscription commerce.
• Leverage our internal learning platform to acquire new certifications in data analytics, digital marketing, and cloud technologies.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, inclusion, and continuous improvement. Our culture encourages:

• Open communication—transparent decision‑making and regular feedback loops.
• Innovation—freedom to experiment and iterate on ideas that drive growth.
• Diversity and inclusion—celebrating the unique perspectives of every brighthush team member.
• Work‑life balance—flexible schedules and generous time‑off policies.
• Community impact—initiatives that give back to local and global communities.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to partner acquisition and retention metrics.
• Health, dental, and vision insurance for employees and their families.
• 401(k) matching (or equivalent) to support long‑term financial planning.
• Unlimited paid time off and flexible working arrangements.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re passionate about building high‑impact partner ecosystems, thrive in a data‑driven environment, and want to grow your career at a forward‑thinking digital commerce platform, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success Manager – Network Development role at brighthush.

Ready to join the brighthush team? Click the link below to apply now and take the first step toward shaping the future of subscription commerce.