Customer Service Representative – Remote Dispatch & Call Center Specialist (Texas, Georgia, Tennessee, North Carolina)

Join brighthush: Elevate the Customer Experience from Anywhere in the South

At brighthush, we are redefining how businesses connect with their customers through cutting‑edge outsourcing solutions, intelligent dispatch platforms, and a culture that puts people first. As a leader in the information‑technology‑enabled business process outsourcing (BPO) space, brighthush partners with fast‑growing companies across the United States to deliver seamless, high‑quality support that drives loyalty and revenue. Our remote teams are the backbone of that promise, and we are looking for enthusiastic, detail‑oriented individuals to join us as Customer Service Representatives who thrive in a fast‑paced, technology‑driven environment.

Why This Role Matters

Every interaction you have—whether you’re scheduling a service call, creating a ticket, or acting as the liaison between a client and our field technicians—directly impacts the reliability of the services our customers depend on. As a remote dispatch and call‑center professional, you will be the voice and the bridge that ensures problems are solved quickly, expectations are exceeded, and relationships are strengthened. This is more than a job; it’s an opportunity to become a trusted partner in the daily operations of businesses that rely on brighthush to keep their customers happy.

Key Responsibilities

• Schedule Service Calls: Accurately coordinate field technician appointments, taking into account geographic proximity, skill set, and urgency of the request.
• Create and Manage Service Tickets: Log detailed, actionable tickets in our CRM, ensuring all relevant information is captured for seamless hand‑off to technical teams.
• Client Liaison: Serve as the primary point of contact for clients, providing timely updates, answering questions, and escalating issues when necessary.
• Multi‑Channel Communication: Respond to inbound calls, emails, and chat messages with professionalism, empathy, and a solutions‑focused mindset.
• Data Integrity & Reporting: Maintain accurate records, generate daily activity reports, and contribute to performance metrics that help improve our service delivery.
• Continuous Improvement: Identify recurring pain points, suggest process enhancements, and participate in regular training sessions to stay ahead of industry trends.
• Technology Utilization: Leverage Windows‑based applications, dual‑monitor setups, and our proprietary dispatch software to maximize efficiency and reduce handling time.

Essential Qualifications

• Minimum of 1‑2 years of experience in a dispatch, call‑center, or customer‑service environment (preferred but not mandatory).
• Exceptional verbal and written communication skills in English, with the ability to convey complex information clearly and courteously.
• Proficiency with Windows operating systems and comfort navigating multiple applications simultaneously.
• Demonstrated ability to multitask, prioritize, and stay organized under pressure.
• Reliable high‑speed wired internet connection (minimum 25 Mbps download/upload) and a dedicated workspace.
• Own equipment includes a Windows laptop or desktop and dual monitors to support high‑volume ticket handling.
• Strong problem‑solving mindset and a genuine desire to help customers succeed.

Preferred Qualifications & Nice‑to‑Have Skills

• Experience with CRM platforms such as Salesforce, Zendesk, or ServiceNow.
• Familiarity with field service management tools (e.g., ServiceTitan, Jobber, Dispatch).
• Basic understanding of networking, hardware troubleshooting, or IT service management.
• Previous remote work experience with a proven track record of self‑discipline and accountability.
• Certification in customer service excellence (e.g., HDI, COPC) or related fields.

Core Skills & Competencies

• Communication: Active listening, clear articulation, and empathy.
• Technical Aptitude: Quick learning of new software, comfortable with troubleshooting basic tech issues.
• Time Management: Ability to juggle multiple tickets while meeting SLA targets.
• Attention to Detail: Precise data entry and meticulous follow‑up.
• Team Collaboration: Works effectively with remote peers, field technicians, and management.
• Adaptability: Thrives in a dynamic environment where priorities shift rapidly.

What You’ll Gain – Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As you master the fundamentals of dispatch and customer support, you’ll have clear pathways to advance into senior specialist roles, team lead positions, or even into operations management. We invest in:

• Continuous Training: Access to an online learning portal with courses on advanced customer service techniques, technical troubleshooting, and leadership development.
• Mentorship Programs: Pairing with experienced senior agents who provide guidance, feedback, and career coaching.
• Cross‑Functional Exposure: Opportunities to collaborate with product, sales, and engineering teams, giving you a holistic view of the business.
• Performance‑Based Promotions: Clear metrics and transparent promotion criteria ensure high performers are recognized and rewarded.

Work Environment & Culture at brighthush

We believe that a supportive, inclusive, and flexible work environment fuels creativity and productivity. As a fully remote employee based in Texas, Georgia, Tennessee, or North Carolina, you will enjoy:

• Flexibility: While we operate on a standard business‑hour schedule to align with client needs, we offer flexible start times to accommodate personal commitments.
• Community Building: Regular virtual coffee chats, team‑building games, and quarterly in‑person meet‑ups (when safe) to foster camaraderie.
• Diversity & Inclusion: A workplace that celebrates different backgrounds, perspectives, and experiences, ensuring every voice is heard.
• Well‑Being Initiatives: Access to mental‑health resources, ergonomic equipment stipends, and wellness challenges.

Compensation, Perks & Benefits (General Overview)

While exact salary ranges will be discussed during the interview process, successful candidates can expect a competitive base pay aligned with industry standards for entry‑level remote dispatch roles. In addition, brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• 401(k) retirement plan with company matching contributions.
• Paid time off (PTO) and paid holidays.
• Performance bonuses and quarterly incentive programs.
• Home‑office stipend to cover equipment, internet, and ergonomic accessories.
• Professional development budget for certifications, courses, or conferences.
• Employee assistance program (EAP) for personal and professional support.

How to Apply

If you are ready to become a vital part of a forward‑thinking, technology‑driven BPO leader and help shape the future of customer experience, we want to hear from you. Click the link below to submit your resume, cover letter, and any relevant certifications. Our recruiting team reviews applications on a rolling basis, so early submission is encouraged.

Apply To This Job

Final Word

At brighthush, you are not just filling a seat—you are joining a mission‑driven community that values excellence, empathy, and continuous growth. Whether you are launching your career or looking to sharpen your dispatch expertise, this role offers the perfect blend of challenge, support, and opportunity. Take the next step toward a rewarding remote career and help us deliver the exceptional service that our clients—and their customers—deserve.