Polish‑Speaking Freelance Customer Success Manager – Remote SaaS & Sustainability Solutions Specialist

Why Join brighthush?

At brighthush, we are on a mission to empower organizations worldwide with cutting‑edge sustainability software that transforms data into actionable insight. As a leader in the information‑technology space, brighthush blends deep industry expertise with a passion for environmental stewardship, helping businesses reduce their carbon footprint while driving operational excellence. Our solutions are trusted by forward‑thinking enterprises across the globe, and we are expanding our impact through a dynamic, remote‑first workforce. If you thrive in a fast‑paced, purpose‑driven environment and love turning complex challenges into simple, delightful experiences for customers, this freelance opportunity is your next career milestone.

Position Overview

We are seeking a highly motivated, native‑level Polish speaker with professional English fluency to join our Customer Success team on a freelance, contract basis. In this role, you will be the trusted advisor for our Polish‑speaking clientele, delivering virtual training, guiding implementation projects, and ensuring users extract maximum value from brighthush’s SaaS platform. Your expertise in customer success, combined with a keen interest in sustainability, will help our clients achieve their green goals while fostering long‑term relationships with brighthush.

Key Responsibilities

• Virtual Training Delivery: Design and conduct engaging, interactive training sessions (live webinars, recorded modules, and one‑on‑one workshops) in Polish, ensuring customers quickly become proficient with brighthush’s software.
• Onboarding & Implementation Support: Guide new customers through the onboarding journey, from data migration to configuration, tailoring the experience to each client’s unique sustainability objectives.
• Ongoing User Assistance: Serve as the primary point of contact for Polish‑speaking users, responding to inquiries, troubleshooting issues, and providing best‑practice recommendations.
• Project Coordination: Collaborate with cross‑functional teams (Product, Engineering, Sales, and Marketing) to align customer expectations, track project milestones, and ensure timely delivery of solutions.
• Feedback Loop Creation: Capture user feedback, identify trends, and communicate insights to product teams to influence roadmap decisions and enhance the platform’s usability.
• Documentation & Knowledge Base Enrichment: Contribute to Polish‑language help articles, FAQs, and tutorial videos, expanding the self‑service resources available to our global community.
• Metrics & Reporting: Monitor key success metrics (adoption rates, churn, NPS, product usage) and produce regular reports that demonstrate the impact of your initiatives.

Essential Qualifications

• Native‑level proficiency in Polish and professional fluency in English (both written and spoken).
• Minimum 2‑3 years of experience in Customer Success, Account Management, or a closely related client‑facing role within a SaaS or B2B environment.
• Demonstrated ability to design and deliver virtual training programs that drive user adoption and satisfaction.
• Strong organizational skills with a proven track record of managing multiple customer projects simultaneously while meeting deadlines.
• Excellent communication and interpersonal abilities, capable of building rapport with stakeholders at all organizational levels.
• Self‑starter mindset with the discipline to work independently in a fully remote setting.

Preferred Qualifications & Nice‑to‑Have Skills

• Previous experience working with sustainability, ESG, or environmental‑impact software solutions.
• Familiarity with data analytics tools (e.g., Tableau, Power BI) and the ability to interpret sustainability metrics.
• Certification or formal training in Customer Success Management (e.g., Gainsight, SuccessHACKER).
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
• Background in virtual facilitation tools (Zoom, Microsoft Teams, Miro) and e‑learning authoring software.
• Understanding of B2B sales cycles and the ability to identify upsell or cross‑sell opportunities.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating lasting value for clients.
• Analytical Thinking: Ability to interpret usage data, diagnose issues, and propose data‑driven solutions.
• Adaptability: Comfort navigating a fast‑evolving product landscape and adjusting strategies on the fly.
• Collaboration: Strong team player who can partner effectively with remote colleagues across time zones.
• Problem‑Solving: Proactive approach to identifying obstacles and implementing creative resolutions.
• Technical Literacy: Comfortable learning new software platforms quickly and explaining technical concepts in plain language.

Career Growth & Learning Opportunities

While this role is contract‑based, brighthush is committed to the professional development of every team member. As a Freelance Customer Success Manager, you will have access to:

• Exclusive training modules on sustainability trends, ESG reporting standards, and advanced SaaS adoption techniques.
• Mentorship from senior Customer Success leaders who have built global programs for Fortune‑500 enterprises.
• Opportunities to transition into a full‑time position or take on larger portfolio responsibilities based on performance.
• Invitation to brighthush’s virtual “Innovation Lab” series, where you can contribute ideas that shape future product releases.
• Networking events with industry experts, sustainability thought leaders, and fellow remote professionals.

Work Environment & Culture at brighthush

brighthush embraces a truly remote‑first culture that values flexibility, autonomy, and work‑life harmony. Our team members enjoy:

• A collaborative digital workspace powered by modern communication tools (Slack, Asana, Notion) that keep everyone connected.
• Regular virtual coffee chats, team‑building activities, and wellness sessions to foster community across continents.
• A transparent leadership style where strategic goals and company performance are shared openly.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.
• Environmental stewardship baked into our DNA – we practice what we preach by offsetting our carbon footprint and encouraging sustainable work habits.

Compensation, Perks & Benefits

brighthush offers a competitive freelance compensation package that reflects your expertise and the market rates for bilingual Customer Success professionals. In addition to the base rate, you can expect:

• Performance‑based bonuses tied to customer adoption metrics and satisfaction scores.
• Reimbursement for professional development courses, certifications, and relevant conference attendance.
• Access to brighthush’s premium SaaS suite at no cost, allowing you to stay current with the tools you support.
• Flexible working hours that accommodate your personal schedule and time‑zone preferences.
• Health and wellness stipends for remote‑work ergonomics, mental‑health resources, or fitness memberships.

How to Apply

If you are excited about shaping the future of sustainability software and delivering world‑class success experiences to Polish‑speaking customers, we want to hear from you. Please submit your updated resume, a brief cover letter highlighting your relevant experience, and any supporting materials (e.g., training decks, case studies) through the application portal below.

Apply To This Job

Join brighthush and Make an Impact

At brighthush, your work directly contributes to a greener planet while helping businesses thrive. Become part of a visionary team that values your expertise, celebrates your successes, and invests in your growth. Take the next step in your career—apply today and help us drive sustainable change worldwide.