Customer Success Manager – Strategic Growth & AI‑Powered Revenue Enablement Specialist

About brighthush

brighthush is a trailblazing AI‑driven revenue technology company that empowers sales and marketing teams to own their revenue with unprecedented speed, intelligence, and governance. By integrating advanced machine learning, agentic execution, and real‑time analytics into the entire deal lifecycle, we help businesses unlock hidden value, streamline operations, and achieve sustainable growth. Our platform is trusted by leading global enterprises across finance, technology, and consumer sectors, and we are rapidly expanding our footprint in the SaaS ecosystem.

Why brighthush?

At brighthush, we believe that customer success is the cornerstone of innovation. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact. We champion a growth mindset, encourage continuous learning, and reward bold ideas that push the boundaries of what’s possible. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of revenue technology, brighthush is the place for you.

Role Overview

As a Customer Success Manager at brighthush, you will be the primary advocate for our customers, ensuring they derive maximum value from our AI‑powered platform. You will guide them through onboarding, adoption, and expansion, turning complex technical challenges into tangible business outcomes. Your deep understanding of SaaS operations, CRM ecosystems, and revenue processes will enable you to translate customer goals into actionable strategies that drive growth and retention.

Key Responsibilities

• Daily Customer Engagement: Conduct regular meetings with customers at various stages of their journey, from onboarding to renewal, to understand their evolving needs and objectives.
• Value Discovery & ROI Optimization: Analyze customer data, usage patterns, and business metrics to identify opportunities for increased adoption, efficiency, and revenue impact.
• Technical Enablement: Deliver hands‑on training, workshops, and technical sessions that empower customers to fully leverage brighthush’s platform features and integrations.
• Trusted Advisory: Serve as a strategic partner to C‑suite executives and senior stakeholders, providing insights, best practices, and roadmap recommendations that align with their business goals.
• Cross‑Functional Collaboration: Partner with Sales, Product, Support, and Engineering to advocate for customer needs, influence product enhancements, and ensure a seamless end‑to‑end experience.
• Business Reviews & Health Scoring: Lead quarterly business reviews, present performance dashboards, and proactively address any risks or concerns to maintain high satisfaction and retention rates.
• Upsell & Expansion: Identify and execute expansion opportunities within existing accounts, working closely with the Sales team to drive revenue growth and deepen customer relationships.
• Process Improvement: Continuously refine onboarding, implementation, and success playbooks to increase efficiency, reduce churn, and elevate the overall customer experience.

Essential Qualifications

• Experience: Minimum of 5+ years in a Customer Success, Technical Account Management, or Sales Engineering role within SaaS companies.
• Onboarding Expertise: Proven track record of leading end‑to‑end onboarding and implementation projects, ensuring smooth transitions and rapid value realization.
• CRM Proficiency: Deep knowledge of Salesforce, Microsoft Dynamics, or HubSpot, including data migration, integration, and automation best practices.
• Business Acumen: Strong understanding of sales cycles, revenue operations, and key performance indicators that drive business success.
• Communication Skills: Exceptional written and verbal communication, with the ability to articulate complex technical concepts to non‑technical audiences.
• English Proficiency: Native or near‑native level in English, both spoken and written.

Preferred Qualifications

• Experience with CPQ (Configure, Price, Quote) tools and pricing strategy optimization.
• Background in data analytics or BI tools (e.g., Tableau, Power BI) to interpret usage metrics and generate actionable insights.
• Familiarity with AI/ML concepts and how they can be leveraged to enhance revenue operations.
• Previous exposure to enterprise‑scale implementations and multi‑region deployments.
• Certifications in Salesforce Administration or similar CRM platforms.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, align customer goals with product capabilities, and develop long‑term success plans.
• Problem‑Solving: Proactive identification of challenges, creative solution design, and decisive execution under pressure.
• Relationship Building: Building trust with stakeholders at all levels, from front‑line users to C‑suite executives.
• Project Management: Managing multiple concurrent projects, timelines, and deliverables with precision.
• Data‑Driven Decision Making: Leveraging analytics to measure success, forecast trends, and inform strategy.
• Adaptability: Thriving in a dynamic, fast‑paced environment with evolving priorities and technologies.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Success Manager, you will have access to:

• Structured mentorship programs with senior leaders and industry experts.
• Regular training sessions on the latest AI, revenue operations, and SaaS trends.
• Opportunities to contribute to product roadmap discussions and influence new feature development.
• Clear career pathways to senior Customer Success roles, Customer Success Leadership, or cross‑functional positions in Product Management, Sales Enablement, or Data Science.
• Annual performance bonuses tied to customer success metrics and company growth.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Our core values—Curiosity, Impact, Ownership, and Collaboration—guide every decision and interaction. You’ll find:

• Remote‑first flexibility with optional on‑site hubs in major cities.
• Access to cutting‑edge tools, cloud infrastructure, and AI research labs.
• Regular hackathons, knowledge‑sharing sessions, and cross‑team workshops.
• A vibrant community of engineers, data scientists, marketers, and customer success professionals who celebrate wins together.
• Commitment to work‑life balance, mental health resources, and wellness programs.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses and equity options that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible working arrangements.
• Continuous learning stipend, conference sponsorships, and access to industry events.
• Employee wellness initiatives, including gym memberships, mindfulness programs, and mental health support.

How to Apply

Ready to join a forward‑thinking team that’s redefining revenue technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success Manager role at brighthush. Click the link below to apply directly:

Apply to brighthush – Customer Success Manager

Closing Statement

At brighthush, we’re on a mission to empower businesses to own their revenue with intelligence and agility. If you’re passionate about turning complex technical challenges into measurable business value, thrive in a collaborative, data‑driven environment, and want to make a lasting impact on enterprise customers, we want to hear from you. Join us and help shape the future of revenue technology while advancing your career in a supportive, growth‑oriented culture.