Strategic Customer Success Consultant – Driving Adoption, Retention, and Revenue Growth for Educational Technology Solutions at brighthush

About brighthush

At brighthush, we are on a mission to transform the way learners around the world discover the power and joy of learning. With a legacy spanning over a century, brighthush has evolved from trusted educational content to a leading provider of integrated digital platforms that empower students, educators, and institutions to thrive in a rapidly changing world. Our portfolio of innovative solutions—ranging from adaptive learning environments to comprehensive learning management systems—caters to higher education, workforce development, secondary schools, and language learning markets worldwide.

We believe that learning is a lifelong journey and that technology can unlock limitless potential. Our culture is built on curiosity, collaboration, and a relentless focus on delivering measurable impact for our customers. If you are passionate about education, technology, and creating lasting value, brighthush is the place where your expertise can shape the future of learning.

Position Overview

As a Strategic Customer Success Consultant at brighthush, you will serve as a trusted advisor and strategic partner to our customers across the United States. Your primary mission is to ensure that each client achieves their desired outcomes through the effective use of brighthush’s technology, driving adoption, maximizing value, and fostering long‑term loyalty. You will be the voice of the customer within our organization, translating their needs into actionable insights that influence product development, support services, and overall customer experience.

Key Responsibilities

• Customer Relationship Management: Act as the primary point of contact for assigned accounts, building and maintaining strong, enduring relationships throughout the entire customer lifecycle.
• Revenue Growth & Retention: Achieve and exceed established revenue targets by renewing contracts, upselling additional modules, and expanding usage across the customer’s organization.
• Success Planning: Design and implement tailored success plans that align with each customer’s strategic goals, ensuring increased product adoption and measurable ROI.
• Proactive Guidance: Deliver training, workshops, and best‑practice sessions that empower customers to leverage brighthush’s solutions to their fullest potential.
• Issue Advocacy: Champion the customer’s interests during the resolution of high‑severity incidents, ensuring timely, effective outcomes and minimal disruption.
• Health Monitoring: Conduct regular health checks and value assessments to identify risks, renewal challenges, and opportunities for expansion.
• Data‑Driven Insights: Analyze customer usage data, support tickets, and feedback to uncover trends, predict churn, and recommend proactive interventions.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to align on customer priorities and deliver a seamless experience.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, sharing insights and gathering feedback to drive continuous improvement.

Essential Qualifications

• Proven ability to quickly learn and master new systems, applications, and industry trends.
• Excellent written and verbal communication skills, with the ability to present complex concepts in a clear, business‑friendly manner.
• Strong analytical mindset—capable of translating data into actionable insights that drive customer success.
• Demonstrated experience managing multiple customer accounts simultaneously while maintaining high service quality.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, dynamic environment.

Preferred Qualifications

• Bachelor’s degree in Business, Education, Information Technology, or a related field.
• 5+ years of experience in Customer Success, Account Management, or Sales within the educational technology sector.
• Deep familiarity with higher education landscapes, including learning management systems (LMS) and institutional procurement processes.
• Experience with SaaS platforms, data analytics, and customer health scoring.
• Willingness to travel 20–30% by air and car to meet with key stakeholders and attend industry events.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer Advocacy – Passion for championing the customer’s voice within the organization.
• Project Management – Skilled at planning, executing, and tracking success initiatives with clear milestones.
• Data Literacy – Comfortable working with dashboards, usage metrics, and reporting tools.
• Collaboration – Strong interpersonal skills to work effectively with cross‑functional teams.
• Adaptability – Thrive in a rapidly evolving industry and embrace continuous learning.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Customer Success Consultant, you will have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Regular training on new product releases, industry trends, and advanced customer success methodologies.
• Opportunities to transition into senior roles such as Customer Success Manager, Director of Customer Success, or Product Management.
• Participation in cross‑functional projects that broaden your skill set and visibility across the organization.
• Access to a global network of peers, thought leaders, and industry experts through conferences, webinars, and internal communities.

Work Environment & Company Culture

brighthush fosters a culture of innovation, inclusivity, and continuous improvement. Our remote‑first model empowers employees to work from anywhere while staying connected through virtual collaboration tools and regular all‑hands meetings. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive environment where your ideas are heard and your growth is prioritized.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, retain, and motivate top talent:

• Base Salary: $67,000 – $87,100 USD, commensurate with experience and location.
• Variable Incentive: Target variable compensation of $35,000 USD annually, tied to performance metrics such as renewal rates, upsell revenue, and customer satisfaction.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements and remote‑work stipend.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Employee recognition programs and annual company retreats.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping the future of education. You’ll work alongside passionate innovators, have the autonomy to shape customer success strategies, and enjoy a culture that values work‑life balance, continuous learning, and personal growth. If you are ready to make a tangible impact on learners worldwide while advancing your career, we invite you to apply today.

How to Apply

Ready to take the next step? Submit your application through our careers portal or contact our recruiting team at [email protected]. We look forward to exploring how your expertise can help us empower learners and drive sustainable growth.