Remote Technical Customer Support Specialist – Expert Troubleshooting & Client Success – Work From Home

About brighthush

brighthush is a global leader in customer experience management, delivering world‑class omnichannel support to some of the most respected brands across the globe. With a workforce of over 500,000 professionals, brighthush has built a hybrid organization that blends the flexibility of work‑from‑home with the collaboration of on‑site teams. We operate in more than 300 languages and dialects, enabling us to serve customers wherever they are. Our commitment to innovation, integrity, and inclusion has earned us recognition as one of the top workplaces worldwide, and we are proud to be certified as a “Best Employer” in 64 countries.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest in continuous learning, career advancement, and a culture that celebrates every individual’s contribution. Whether you’re a seasoned professional or just starting your career, brighthush offers:

• Global Impact: Work with leading brands and help shape the future of customer experience.
• Career Growth: Structured career paths, mentorship programs, and cross‑functional opportunities.
• Flexibility: Fully remote work from the comfort of your home, with flexible scheduling to support work‑life balance.
• Inclusive Culture: A diverse, respectful environment where every voice is heard.
• Competitive Compensation: Market‑aligned pay, performance bonuses, and comprehensive benefits.

Job Overview

We are seeking a highly motivated Technical Customer Support Specialist to join our remote support team. In this role, you will be the first line of technical assistance for our clients’ products, ensuring that customers receive timely, accurate, and empathetic support. You will work across multiple channels—phone, chat, and email—to resolve issues, build lasting relationships, and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide first‑level technical support for client products, diagnosing and resolving issues using established tools and procedures.
• Build and maintain positive customer relationships by offering personalized solutions and exceeding expectations.
• Coordinate with cross‑functional teams (engineering, product, billing) to ensure seamless resolution of complex issues.
• Schedule service calls, follow up with customers, and document all interactions in the CRM system.
• Maintain accurate, real‑time data entry across prescribed applications.
• Demonstrate exceptional call‑handling soft skills, including active listening, empathy, and clear communication.
• Adapt communication style to diverse audiences, reading verbal and non‑verbal cues to tailor solutions.
• Handle inbound and outbound customer queries across multiple channels.
• Approach problems with flexibility, adapting strategies without compromising outcomes.
• Participate in continuous improvement initiatives, providing feedback on processes and tools.

Essential Qualifications

• Minimum 6 months of customer‑facing experience (phone, chat, in‑person).
• High school diploma or equivalent; a degree or certification in technology is a plus.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and CRM platforms.
• Fluency in English and French (written and verbal) with a typing speed of at least 30 words per minute.
• Reliable, high‑speed wired internet connection at home.
• Minimum age 18.
• Strong problem‑solving skills and the ability to navigate multiple systems simultaneously.
• Excellent time‑management, multitasking, and organizational abilities.

Preferred Qualifications

• Experience troubleshooting iOS, Android, Windows, or macOS devices.
• Background in technical support or IT help desk roles.
• Knowledge of diagnostic tools and methodologies.
• Experience with remote support tools (e.g., TeamViewer, LogMeIn).
• Previous exposure to a global, multilingual support environment.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and ownership of the customer journey.
• Technical Aptitude: Quick learning curve for new technologies and troubleshooting frameworks.
• Communication: Clear, concise, and empathetic communication across all channels.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Collaboration: Team player who seeks and shares expertise, challenges constructively, and supports peers.
• Resilience: Maintains composure under pressure, embraces feedback, and continuously improves.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to grow with you. We offer:

• Structured career ladders across technical, managerial, and specialist tracks.
• Virtual training programs, certifications, and mentorship initiatives.
• Opportunities to move into product support, quality assurance, or process improvement roles.
• Access to global projects and cross‑functional teams.

Work Environment & Culture

Our remote work model empowers you to create a productive environment that fits your lifestyle. You’ll be part of a supportive, inclusive community that values autonomy, innovation, and continuous learning. At brighthush, we celebrate achievements, recognize milestones, and foster a culture where every team member can thrive.

Compensation & Benefits

• Competitive Base Pay: Starting at $19.50 per hour, with potential for performance bonuses.
• Paid Training: All training programs are fully compensated.
• Health & Wellness: Comprehensive health, dental, and vision plans.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Flexible Schedule: 8‑hour shifts, 5 days a week, with options for morning, afternoon, or night shifts.
• Technology Stipend: Home office equipment allowance.
• Employee Assistance Program: 24/7 counseling and support services.

Schedule & Availability

We are looking for candidates with open availability across all shifts. The program operates Monday to Sunday, 24 hours a day. You will work 8‑hour shifts for 5 days a week, with at least one weekend day required. Flexibility to cover morning, afternoon, or night shifts is essential.

Location

Work from the comfort of your home in any of the following Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

How to Apply

If you are ready to join a dynamic, global team that values your expertise and supports your growth, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Technical Customer Support Specialist role at brighthush.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming you to the brighthush family, where your passion for customer success and technical excellence will help shape the future of global customer experience.