Customer Success & Sales Manager – Americas – Driving Institutional Partnerships, Growth, and Impact at brighthush

About brighthush

brighthush is a trailblazing EdTech powerhouse that is redefining how schools, colleges, and universities manage learning, administration, and data‑driven decision making. With a single, unified platform that seamlessly blends a Student Information System (SIS) and a Learning Management System (LMS), we empower educators to focus on what matters most: teaching and learning. Our solution is already trusted by over 3,000 institutions across 87 countries, and we’re experiencing explosive quarter‑over‑quarter growth in both subscriptions and revenue.

At brighthush, we believe that technology should be a catalyst for educational excellence, not a burden. That’s why we’re building a culture of innovation, collaboration, and relentless customer focus. If you’re passionate about transforming education through technology and thrive in a fast‑paced, results‑driven environment, you’ll fit right in.

Position Summary

As a Customer Success & Sales Manager for the Americas, you will be the linchpin between our product, our educators, and our growth engine. Your day will be filled with engaging conversations, insightful product demos, and strategic account management—all aimed at turning interest into long‑term partnership. This role is a hybrid of sales, customer success, and product evangelism, and it’s perfect for a high‑energy professional who loves to build relationships, close deals, and help institutions unlock their full potential.

Key Responsibilities

• Prospecting & Outreach: Make 70–80 high‑quality calls per day to educators, administrators, and decision makers who have expressed interest in our platform. Use a mix of phone, email, and social outreach to identify and qualify opportunities.
• Product Demonstrations: Deliver compelling, customized demos that showcase how brighthush’s SIS and LMS capabilities solve real‑world challenges. Tailor each demo to the specific pain points and goals of the prospect.
• Sales Cycle Management: Own the entire sales funnel—from initial contact to contract negotiation. Work closely with the finance and legal teams to finalize agreements and ensure a smooth onboarding process.
• Customer Advocacy: Become the go‑to expert on brighthush’s platform. Provide training, best‑practice guidance, and ongoing support to new and existing customers, ensuring they achieve measurable outcomes.
• Quota Achievement: Meet or exceed monthly and quarterly sales targets. Use data‑driven insights to forecast pipeline health and adjust strategies accordingly.
• Product Feedback Loop: Capture user insights and relay them to the product team. Help shape future releases by translating customer needs into actionable product enhancements.
• Cross‑Functional Collaboration: Partner with Marketing, Customer Success, and Product teams to align messaging, nurture leads, and create case studies that highlight success stories.
• Continuous Learning: Stay current on industry trends, competitor offerings, and emerging educational technologies. Attend webinars, conferences, and internal training sessions to deepen your expertise.

Essential Qualifications

• Bachelor’s degree in Business, Education, or a related field.
• 1–2 years of proven sales experience in a SaaS or EdTech environment.
• Track record of meeting or exceeding sales quotas in a fast‑paced setting.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong analytical mindset with the ability to interpret data and adjust tactics accordingly.
• Self‑motivated, coachable, and adaptable to evolving sales methodologies.
• Comfortable using CRM systems (e.g., Salesforce, HubSpot) and sales engagement tools.

Preferred Qualifications

• Experience selling to K‑12 or higher‑education institutions.
• Background in customer success or account management roles.
• Knowledge of SIS/LMS functionalities and educational workflows.
• Demonstrated ability to conduct high‑impact product demos and workshops.
• Experience working in a startup or high‑growth company culture.

Core Skills & Competencies

• Relationship Building: Ability to quickly establish trust and rapport with educators and administrators.
• Consultative Selling: Skilled at uncovering pain points and positioning brighthush as the solution.
• Product Evangelism: Passionate about the platform and capable of translating technical features into tangible benefits.
• Time Management: Efficiently juggle multiple prospects, demos, and follow‑ups while maintaining high productivity.
• Resilience: Thrive under pressure, handle rejection gracefully, and persistently pursue goals.
• Team Player: Collaborate with cross‑functional teams to deliver a seamless customer experience.
• Data‑Driven Decision Making: Use metrics and KPIs to inform strategy and optimize performance.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product. We offer:

• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP of Sales.
• Regular mentorship from senior leaders and industry experts.
• Access to a curated library of EdTech courses, certifications, and conferences.
• Internal knowledge‑sharing sessions where you can learn from peers across product, marketing, and support.
• Opportunities to lead cross‑functional initiatives, such as product launches or global expansion projects.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our culture is characterized by:

• Remote‑First Flexibility: Work from anywhere while staying connected through weekly virtual huddles and quarterly in‑person retreats.
• Diversity & Inclusion: A vibrant community that celebrates diverse perspectives and fosters belonging.
• Innovation Labs: Dedicated time each month for experimentation, hackathons, and product ideation.
• Wellness & Balance: Comprehensive health benefits, mental‑health resources, and generous paid time off.
• Open communication channels where every voice is heard and ideas can be tested quickly.

Compensation & Benefits

While specific figures vary by experience and location, we offer a competitive base salary plus a performance‑based commission structure that rewards high achievers. In addition to the base and commission, you’ll receive:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited PTO and flexible working hours.
• Professional development stipend.
• Equity options to share in the company’s growth.
• Annual team‑building retreats and social events.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to transform education worldwide. You’ll work alongside passionate educators, visionary product leaders, and a team that values curiosity, resilience, and impact. Your contributions will directly influence how thousands of students and teachers experience learning, and you’ll have the autonomy to shape your own career path.

Ready to Make an Impact?

If you’re a driven, customer‑centric sales professional who thrives in a startup environment and is eager to help institutions unlock the power of technology, we want to hear from you. Bring your energy, expertise, and enthusiasm to brighthush, and together we’ll light the way for the future of education.

Apply now and start your journey with brighthush: