Seasoned Customer Success Manager – Healthcare Compliance SaaS – Remote Latin America – Championing Engagement, Adoption, and Retention at brighthush

About brighthush

brighthush is not just a technology company; it is a movement dedicated to redefining how healthcare organizations manage compliance. With a mission to empower hospitals, clinics, and health systems across the globe, we have engineered a purpose‑built platform that marries cutting‑edge software with deep industry expertise. Our solution transforms fragmented, manual compliance processes into a proactive, data‑driven ecosystem that delivers real‑time insights, automated risk monitoring, and actionable roadmaps. By doing so, we help our clients protect patient safety, reduce audit exposure, and achieve sustainable operational excellence.

What sets brighthush apart is our relentless focus on the people who use our platform. We believe that technology is only as powerful as the relationships it supports. That belief fuels our Customer Success team, which serves as the bridge between our clients and the transformative capabilities of our platform. If you thrive in a fast‑paced, high‑impact environment, enjoy building lasting relationships, and are passionate about driving measurable outcomes for healthcare leaders, you will find a home here.

Why Join brighthush?

At brighthush, we are building a culture that celebrates innovation, empathy, and accountability. Our remote, Latin America‑based team enjoys:

• Flexible work hours that respect local time zones and personal commitments.
• A collaborative virtual workspace powered by Slack, Zoom, and Asana, ensuring seamless communication across teams.
• Regular virtual town halls, knowledge‑sharing sessions, and informal “coffee chats” that keep the community connected.
• A commitment to diversity, equity, and inclusion, reflected in our hiring practices and day‑to‑day interactions.
• Recognition programs that celebrate wins, both big and small, reinforcing a culture of appreciation.

In addition, we provide a competitive total rewards package that includes base salary, performance bonuses, comprehensive health benefits, generous paid time off, and a professional development budget. We also invest in wellness initiatives such as virtual fitness classes, mental health resources, and mindfulness sessions.

What You’ll Do

As a seasoned Customer Success Manager at brighthush, you will be the primary advocate for our clients’ success. Your day‑to‑day responsibilities will include:

• Account Leadership: Own a curated portfolio of core accounts, serving as the primary point of contact for all customer engagement, platform adoption, and satisfaction initiatives.
• Proactive Outreach: Design and execute regular check‑ins, health‑check calls, and value‑review sessions to ensure clients fully understand and leverage the platform’s capabilities.
• Health Monitoring: Track account health metrics, identify engagement gaps or risk indicators, and implement timely actions to strengthen relationships and prevent churn.
• Growth Collaboration: Partner with Sales to uncover upsell and cross‑sell opportunities, while maintaining a steadfast focus on customer success and retention.
• Financial Liaison: Work closely with Finance to resolve payment disputes, account escalations, and billing concerns with professionalism and efficiency.
• Product Advocacy: Relay customer feedback to Support and Product teams, championing user‑centric improvements that elevate the overall experience.
• Resource Navigation: Guide clients to the appropriate internal channels for commercial inquiries, ensuring a smooth, non‑sales experience.
• Strategic Planning: Develop and present quarterly business reviews (QBRs) that highlight ROI, usage trends, and future roadmap alignment.
• Community Building: Foster a community of practice among our clients, facilitating peer learning and best‑practice sharing.

Essential Qualifications

• Minimum of 2 years in Customer Success, Account Management, or Client Services within a SaaS or subscription‑based environment.
• Exceptional organizational and time‑management skills, capable of juggling a high‑volume portfolio while delivering personalized, consistent engagement.
• Fluent written and verbal communication in English, with a proven track record of building and sustaining strong customer relationships.
• Customer‑first mindset, proactively identifying concerns, addressing challenges, and continuously improving satisfaction.
• Goal‑oriented, with a measurable focus on retention, engagement, satisfaction, and overall account health.
• Collaborative spirit, adept at working cross‑functionally with Finance, Product, Support, and Sales teams.
• Strong problem‑solving acumen, able to navigate competing priorities in a dynamic, high‑volume setting.

Preferred Qualifications

• Experience in a subscription‑based SaaS business, with a deep understanding of renewal cycles and churn mitigation.
• Familiarity with healthcare organizations, compliance frameworks, and regulatory requirements such as HIPAA, HITECH, and CMS standards.
• Track record of managing large account portfolios and leveraging engagement or health metrics to drive retention.
• Bachelor’s degree or equivalent professional experience in business, healthcare, or a related field.
• Experience with data‑driven customer success platforms (e.g., Gainsight, Totango, or similar).

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details.
• Analytical Insight: Proficiency in interpreting usage data, health scores, and churn risk indicators.
• Relationship Building: Talent for establishing trust and rapport with C‑suite executives and operational leaders.
• Communication Excellence: Clear, concise, and persuasive communication across written and verbal channels.
• Adaptability: Comfortable navigating change, ambiguity, and evolving customer needs.
• Collaboration: Strong teamwork skills, working seamlessly with cross‑functional partners.
• Customer Advocacy: Passion for championing the voice of the customer within the organization.
• Project Management: Ability to lead initiatives, set timelines, and deliver results on schedule.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and advancement. As a Customer Success Manager, you’ll have the chance to:

• Progress to Senior Customer Success roles, Customer Success Leadership, or Product Management positions.
• Participate in industry conferences, webinars, and certification programs focused on healthcare compliance and SaaS success.
• Lead cross‑functional initiatives that shape product roadmap and customer experience strategy.
• Mentor junior team members, fostering a collaborative and growth‑oriented environment.
• Contribute to thought leadership pieces, white papers, and case studies that position brighthush as a market authority.

Compensation & Benefits

While specific figures are tailored to market rates and individual experience, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry standards for remote Customer Success roles in Latin America.
• Performance‑based bonuses tied to customer retention, satisfaction, and expansion metrics.
• Health, dental, and vision insurance options for employees and dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conference attendance.
• Wellness initiatives such as virtual fitness classes, mental health resources, and mindfulness sessions.
• Flexible work arrangements that support work‑life balance.
• Equity or stock‑option opportunities as part of long‑term incentive plans.

How to Apply

If you are a proactive, customer‑centric professional eager to drive tangible outcomes for healthcare organizations, brighthush invites you to join our mission. Your expertise will help shape the future of compliance technology, ensuring that our clients not only meet regulatory demands but also thrive in an ever‑evolving landscape.

Apply Today and become a pivotal part of a team that values innovation, collaboration, and the relentless pursuit of customer success.