Remote Enterprise Customer Success Manager – Championing Onboarding, Adoption, and Advocacy for Global Enterprise Clients

About brighthush and the Future of Enterprise Security

brighthush is a leading innovator in the cybersecurity and cloud security space, empowering organizations worldwide to protect their digital assets, data, and people. With a portfolio of cutting‑edge solutions that span threat intelligence, secure access, and cloud‑native security, brighthush has become the trusted partner for Fortune 500 enterprises, government agencies, and high‑growth tech companies. Our mission is simple: to make the digital world safer for everyone. We do this by combining world‑class technology, a customer‑centric culture, and a relentless focus on innovation.

As the digital threat landscape evolves, the demand for proactive, strategic customer success has never been higher. At brighthush, we believe that success is a partnership—one that starts with a seamless onboarding experience, continues with continuous adoption, and culminates in advocacy and renewal. If you are passionate about helping enterprises unlock the full value of their security investments, we want you on our team.

Why Join brighthush?

Working at brighthush means you’ll be part of a high‑energy, collaborative environment that rewards creativity, ownership, and results. We offer:

• Fully remote work with flexible hours that respect your work‑life balance.
• A culture of continuous learning, with access to internal and external training, certifications, and mentorship.
• Competitive compensation, performance bonuses, and equity participation.
• Comprehensive health, dental, vision, and wellness benefits, plus generous paid time off and parental leave.
• Regular company‑wide town halls, hackathons, and community outreach initiatives.

Key Responsibilities

As a Remote Enterprise Customer Success Manager at brighthush, you will be the primary advocate for our largest, most complex customers. Your role will encompass the entire customer lifecycle—from initial onboarding to long‑term renewal and expansion. You will work closely with cross‑functional teams, including Sales, Engineering, Product, and Support, to ensure customers achieve their desired outcomes.

• Onboarding & Adoption – Own the end‑to‑end onboarding journey for a portfolio of enterprise accounts, ensuring smooth implementation, configuration, and integration of brighthush solutions.
• Success Planning – Collaborate with customers to develop tailored success plans, set measurable goals, and design a value roadmap that aligns with their business objectives.
• Regular Cadence & Business Reviews – Conduct weekly check‑ins, monthly health reviews, and quarterly business reviews (QBRs) to track progress, surface risks, and celebrate wins.
• Health & KPI Monitoring – Leverage data dashboards to continuously monitor customer health metrics, usage patterns, and key performance indicators (KPIs), proactively addressing any red flags.
• Trusted Advisor – Position yourself as the go‑to strategic advisor for all customer stakeholders, providing insights, best practices, and guidance that drive tangible business value.
• Renewal & Expansion – Partner with the Account Team to identify upsell, cross‑sell, and renewal opportunities, building a robust pipeline of growth initiatives.
• At‑Risk Management – Define and execute remediation plans for at‑risk accounts in collaboration with functional teams, ensuring retention and satisfaction.
• Voice of the Customer – Act as the internal champion for customer needs, feeding back insights to Product, Engineering, and Support to drive continuous improvement.
• Data & Tool Management – Maintain accurate, up‑to‑date records of customer interactions, success plans, and health metrics using our customer success platform.

Essential Qualifications

We’re looking for seasoned professionals who bring a blend of technical acumen, strategic thinking, and customer‑centricity. The ideal candidate will have:

• 5+ years of experience in customer success, technical account management, consulting, or a related post‑sales role.
• Demonstrated success as a trusted advisor, driving measurable business outcomes for enterprise customers.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable insights for both technical and non‑technical audiences.
• Strong knowledge of cloud architectures (AWS, Azure, GCP) and on‑premises IT environments.
• Deep understanding of security roles, identity and access management (IAM), and security operations within large organizations.
• Hands‑on experience with enterprise directory services (Active Directory, LDAP, Azure AD) and security operations.
• Fundamental networking knowledge and experience supporting enterprise software on Windows and UNIX platforms.
• Experience working with large enterprise clients in the cybersecurity or SaaS space.
• Prior exposure to identity, security, or policy management solutions (IAM, SIEM, or similar) is highly desirable.

Preferred Qualifications

While the essential qualifications form the foundation of our ideal candidate, we also value:

• Experience with brighthush’s suite of security solutions or similar enterprise security platforms.
• Proficiency with customer success tools and analytics platforms (e.g., Gainsight, Totango, or similar).
• Background in consulting or advisory roles where you have influenced enterprise technology strategy.
• Certifications in cloud security (e.g., CCSP, AWS Security Specialty) or identity management.
• Fluency in multiple languages, especially if you serve global accounts.

Skills & Competencies

Success at brighthush requires a blend of hard and soft skills. You should be able to:

• Build strong, trust‑based relationships with C‑suite executives and technical leads.
• Analyze data, identify trends, and translate insights into actionable plans.
• Navigate complex enterprise environments, managing multiple stakeholders and competing priorities.
• Drive cross‑functional collaboration, ensuring alignment between Sales, Engineering, Product, and Support.
• Communicate with clarity and empathy, tailoring your message to diverse audiences.
• Adapt quickly to changing priorities and evolving customer needs.
• Maintain a proactive, solution‑oriented mindset, always looking for ways to add value.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We provide:

• Clear career ladders in Customer Success, including Senior Manager, Director, and VP tracks.
• Mentorship programs pairing you with senior leaders across the organization.
• Access to industry conferences, workshops, and certifications at no cost.
• Internal mobility opportunities, allowing you to transition into Product Management, Sales, or Engineering roles.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

Our culture is built on the principles of transparency, collaboration, and continuous improvement. You’ll find:

• A remote‑first mindset that empowers you to work from anywhere while staying connected through weekly virtual huddles, monthly town halls, and quarterly all‑hands meetings.
• A diverse and inclusive workforce that celebrates different perspectives and ideas.
• Regular “innovation days” where teams brainstorm new features, process improvements, or customer success initiatives.
• A commitment to mental and physical well‑being, with resources such as virtual fitness classes, mindfulness sessions, and wellness stipends.
• Community outreach programs, including volunteer days and partnerships with local nonprofits.

Compensation & Benefits

While specific figures vary based on experience and location, you can expect:

• Competitive base salary aligned with industry standards for enterprise customer success roles.
• Performance‑based bonuses tied to customer health, renewal rates, and expansion revenue.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, vision, and life insurance plans.
• Flexible paid time off, sick leave, and parental leave policies.
• 401(k) matching and retirement planning resources.
• Wellness stipend covering gym memberships, mental health apps, and more.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to take the next step in your career and help enterprises thrive in a secure digital world? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to learning how your experience and passion align with our mission to protect the world’s most valuable assets.

Join brighthush and become a catalyst for change—where your expertise drives real impact, and your growth is our priority.