Customer Success & Solutions Specialist – Remote, Maharashtra & Pune – 2‑4 Years Experience – Full‑Time

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide to deliver exceptional customer experiences. With a portfolio that spans cloud‑based solutions, AI‑driven analytics, and end‑to‑end service platforms, we help organizations transform the way they engage with their customers. Our mission is simple: to make every interaction seamless, efficient, and memorable.

Why Join brighthush?

At brighthush, we believe that people are the heart of innovation. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. Whether you’re a seasoned professional or an emerging talent, you’ll find a supportive environment that encourages curiosity, rewards initiative, and celebrates success. We offer:

• Competitive salaries and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Unlimited paid time off and flexible work arrangements
• Professional development programs, including certifications and workshops
• Annual company retreats and team‑building events
• Access to cutting‑edge tools and technologies

Role Overview

As a Customer Success & Solutions Specialist at brighthush, you will be the frontline advocate for our clients, ensuring they receive timely, accurate, and personalized support. Working remotely from Maharashtra or Pune, you will handle inbound inquiries, troubleshoot product issues, and document every interaction with precision. Your role will be pivotal in driving customer satisfaction, fostering loyalty, and contributing to the continuous improvement of our service processes.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat with professionalism and empathy.
• Diagnose and resolve product and service issues, escalating complex cases to the appropriate technical teams.
• Document all customer interactions in our CRM system, ensuring data accuracy and completeness.
• Collaborate with cross‑functional teams (Sales, Product, Engineering) to provide feedback and improve the customer journey.
• Maintain a high level of product knowledge to deliver expert guidance and best‑practice recommendations.
• Track and analyze key performance metrics (e.g., response time, resolution rate, CSAT scores) to identify trends and opportunities.
• Participate in continuous training sessions to stay current with product updates and industry trends.
• Contribute to the creation and refinement of knowledge base articles, FAQs, and troubleshooting guides.

Essential Qualifications

• Bachelor’s degree in any discipline.
• 2–4 years of experience in customer service, contact center, or technical support roles.
• Fluent English communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong analytical and problem‑solving abilities.
• Excellent time‑management skills and the ability to work independently in a remote setting.
• Reliable high‑speed internet connection (minimum 30 Mbps) and a dedicated home office environment.
• Willingness to work 8.5 hours per day, with flexibility to accommodate occasional peak periods.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Knowledge of JDE (JD Edwards) or similar enterprise resource planning (ERP) systems.
• Familiarity with customer success metrics and tools.
• Previous exposure to the manufacturing or technology sectors.
• Multilingual capabilities, especially in Hindi or Marathi.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong interpersonal skills and the ability to build rapport quickly.
• Attention to detail and a commitment to data integrity.
• Adaptability to changing priorities and a fast‑paced environment.
• Proactive communication and a collaborative spirit.
• Tech‑savvy attitude and willingness to learn new tools.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional growth of our team members. As a Customer Success & Solutions Specialist, you will have the chance to:

• Advance to senior support roles or transition into product management, sales engineering, or technical consulting.
• Earn industry certifications (e.g., ITIL, Salesforce Administrator) through our sponsorship program.
• Participate in mentorship programs that pair you with seasoned leaders across the organization.
• Attend quarterly workshops on emerging technologies, customer experience trends, and leadership development.
• Contribute to internal projects that shape the future of our support platform and customer success strategy.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from the comfort of your home while staying connected to a vibrant, global team. We foster a culture of transparency, inclusivity, and continuous improvement. Regular virtual town halls, team‑building activities, and open‑door communication channels ensure that every voice is heard.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive base salary complemented by performance bonuses. Additional perks include:

• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible scheduling.
• Home office stipend to equip you with the best tools for remote work.
• Annual wellness stipend and access to online fitness classes.
• Employee stock purchase plan and equity options for long‑term growth.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success & Solutions Specialist role at brighthush. We’re excited to learn how your skills and passion align with our mission to deliver world‑class customer experiences.

Join brighthush Today

At brighthush, you’ll be part of a dynamic team that values innovation, collaboration, and customer delight. If you thrive in a fast‑paced, remote environment and are eager to make a tangible impact, we want to hear from you. Apply now and help shape the future of customer success.