Associate Customer Success Consultant – Relationship Management, Product Adoption & Data Analytics Specialist at brighthush

About brighthush and the Future of Learning Technology

brighthush is a trailblazing education technology leader that empowers learners, educators, and institutions worldwide with cutting‑edge digital solutions. Our mission is simple yet ambitious: to make learning accessible, engaging, and effective for every student, regardless of geography or background. By combining data‑driven insights, intuitive learning platforms, and a culture of continuous innovation, we are redefining how knowledge is delivered and experienced.

As the education sector evolves, the demand for personalized, scalable, and measurable learning experiences has never been higher. At brighthush, we are at the forefront of this transformation, delivering Learning Management Systems (LMS), adaptive learning tools, and analytics dashboards that help institutions unlock the full potential of their learners. Our team is passionate, collaborative, and relentlessly focused on delivering value to our customers.

Why Join brighthush?

• Impactful Work: Your efforts directly influence how thousands of students and educators achieve their goals.
• Growth Opportunities: We invest in your professional development through mentorship, training programs, and a clear career ladder.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our workplace—from hiring to daily interactions.
• Flexibility: Work remotely from anywhere in Canada or the United States while maintaining a healthy work‑life balance.
• Competitive Compensation: A base salary range of CAD 54,900 – 71,300, complemented by performance bonuses and comprehensive benefits.

Key Responsibilities

As an Associate Customer Success Consultant, you will be the trusted partner for our clients, ensuring they derive maximum value from our LMS and related products. Your day‑to‑day activities will include:

• Customer Relationship Management: Build and nurture long‑term relationships with key stakeholders, understanding their strategic goals and aligning our solutions accordingly.
• Product Adoption & Enablement: Drive adoption of new features and best practices through workshops, webinars, and on‑site training sessions.
• Data‑Driven Insights: Analyze usage metrics, churn indicators, and satisfaction scores to identify opportunities for improvement and to craft actionable recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing teams to relay customer feedback and influence product roadmap.
• Issue Resolution & Escalation: Act as the first line of defense for any customer concerns, escalating complex issues to the appropriate internal teams while maintaining clear communication.
• Travel & On‑Site Engagement: Travel 20‑30% by air and car to meet clients, conduct on‑site workshops, and gather real‑world insights.
• Documentation & Knowledge Sharing: Create and maintain detailed playbooks, case studies, and internal knowledge bases to support the broader Customer Success organization.

Essential Qualifications

• 5+ years of experience in sales, customer success, or account management within the technology or education sector.
• Strong communication skills—both written and verbal—across diverse audiences, including C‑suite executives, educators, and technical teams.
• Proven analytical mindset: ability to interpret complex data sets, identify trends, and translate insights into actionable strategies.
• Experience with Learning Management Systems (LMS) or related educational technology platforms.
• Demonstrated ability to learn new systems quickly and apply them effectively.
• Bachelor’s degree in Business, Education, Computer Science, or a related field (preferred).
• Fluency in English; additional languages are a plus.

Preferred Qualifications & Skills

• Experience in a SaaS environment with a focus on subscription-based revenue models.
• Knowledge of data privacy regulations (e.g., FERPA, GDPR) and best practices in educational data security.
• Project management experience, including the use of tools like Jira, Asana, or Trello.
• Strong presentation skills—comfortable delivering workshops, demos, and executive briefings.
• Customer‑centric mindset with a passion for solving real‑world problems in education.
• Prior experience in a high‑growth startup or scale‑up environment.

What You’ll Gain at brighthush

At brighthush, we believe that learning is a lifelong journey—for our customers and for our employees. Here’s what you can expect when you join our team:

• Professional Development: Access to a curated learning path that includes courses on customer success, data analytics, and leadership.
• Mentorship & Coaching: Pairing with senior leaders who will guide your growth and help you navigate complex challenges.
• Career Advancement: Clear progression from Associate Consultant to Senior Consultant, Customer Success Manager, and beyond.
• Innovation Labs: Opportunities to experiment with new features, pilot beta programs, and influence product direction.
• Community & Collaboration: Regular virtual town halls, hackathons, and cross‑functional projects that foster a sense of belonging.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being. Whether you’re a seasoned professional or a recent graduate, you’ll find a supportive community that values your unique perspective.

Compensation & Benefits

We offer a competitive base salary ranging from CAD 54,900 to 71,300 per year, depending on experience and location. In addition, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction and adoption metrics.
• Health, dental, and vision insurance plans.
• Flexible paid time off and a generous parental leave policy.
• 401(k) matching (U.S.) or RRSP contribution matching (Canada).
• Annual professional development stipend.
• Access to our state‑of‑the‑art LMS platform for personal learning.

How to Apply

If you’re ready to make a tangible impact on the future of education, we’d love to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity further.

Apply to this role at brighthush

Join brighthush – Where Your Success Drives the Future of Learning

At brighthush, we’re not just building products; we’re shaping the way the world learns. If you’re passionate about customer success, data‑driven decision making, and creating transformative educational experiences, this is the place for you. Bring your expertise, curiosity, and drive, and together we’ll empower learners worldwide to reach their full potential.