Customer Supply Chain Specialist – End‑to‑End Order Management & Process Optimization for a Leading Natural Food Brand

About brighthush

brighthush is on a bold mission to redefine the way people experience food. Since its founding in 2012, brighthush has become a household name for wholesome, nutrient‑dense products that taste as good as they feel. With a portfolio that spans everything from flour‑free cookies to squash‑based crackers, brighthush delivers high‑quality, innovative ingredients that elevate everyday meals. Our products are stocked in more than 30,000 stores nationwide, and we’re proud to be recognized by Fast Company, Vogue, Forbes, Women’s Health, NPR, and Inc. as a brand that matters, a most innovative company, and one of the best workplaces in the industry.

Now, as part of the Flowers Foods family, brighthush is entering an exciting new phase of growth. We’re expanding our reach, accelerating innovation, and amplifying brand awareness—all while preserving the integrity of what makes brighthush special. Our commitment to simple, high‑quality ingredients ensures that every bite is both delicious and nutritious. Whether it’s watermelon‑seed flour in our cookies or butternut squash in our crackers, we craft products with innovative, wholesome ingredients that deliver extraordinary taste.

At brighthush, we foster an inspiring and inclusive environment where passionate individuals can make a difference. We value curiosity, collaboration, and a relentless drive to improve. If you’re ready to shape the future of food and help our customers enjoy the best of what we create, we want to hear from you.

Key Responsibilities

As a Customer Supply Chain Specialist, you will be the linchpin that ensures seamless operations between brighthush and our valued customers. Your role will blend hands‑on execution with strategic thinking, giving you a broad exposure to supply chain, logistics, and sales. You will report directly to the Manager, Customer Service and will be responsible for:

• Full Order Lifecycle Management – From order creation to final delivery, you’ll ensure accurate pricing, lead times, inventory availability, and strict adherence to customer requirements.
• End‑to‑End Supply Chain Coordination – Facilitate smooth communication and process flow between brighthush and our customers, ensuring that every step is executed flawlessly.
• Cross‑Functional Collaboration – Partner with Sales, Warehousing & Logistics, and Finance to resolve customer complaints, credits, and deductions promptly.
• OTIF Delivery Oversight – Work closely with the Warehousing & Logistics teams to guarantee on‑time, in‑full (OTIF) deliveries, and drive root‑cause analysis for any OTIF losses.
• Proactive Customer Communication – Keep customers informed about service‑level risks, inventory constraints, and order status updates. Develop action and allocation plans when needed.
• Inventory & Order Prioritization – Collaborate with Sales to prioritize orders and align delivery schedules, especially during inventory shortages.
• ERP & EDI Management – Maintain and update customer orders in the ERP system, and interact with EDI platforms to resolve order management errors or delays.
• Reporting & KPI Monitoring – Create and distribute daily, weekly, and monthly reports on key supply‑chain KPIs such as fill rate, on‑time pickup/delivery, and cost‑efficiency opportunities.
• Cost‑Savings Initiatives – Identify and execute initiatives related to chargebacks, deductions, and non‑compliance fees to improve profitability.
• Distributor Coordination – Manage order delays and modifications with distributors, proactively communicate issues, troubleshoot, and evaluate inventory to ensure timely fulfillment.
• Project Leadership – Take ownership of special projects and additional responsibilities as assigned, driving continuous improvement across the supply‑chain ecosystem.

Essential Qualifications

• Minimum of 2–3 years of experience in supply‑chain, logistics, or customer service roles within a fast‑moving consumer goods environment.
• Strong understanding of order management, ERP systems (e.g., SAP, Oracle), and EDI platforms.
• Proven track record of managing end‑to‑end order lifecycles and delivering on key performance metrics.
• Excellent analytical skills with the ability to conduct root‑cause analysis and implement process improvements.
• Strong communication and interpersonal skills, capable of building relationships with internal teams and external customers.
• Detail‑oriented, organized, and able to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data visualization tools (e.g., Power BI, Tableau) is a plus.

Preferred Qualifications

• Experience working in a consumer packaged goods (CPG) or food‑manufacturing setting.
• Knowledge of supply‑chain best practices, including demand planning, inventory optimization, and logistics coordination.
• Familiarity with regulatory compliance and quality standards in the food industry.
• Project management certification (PMP, Six Sigma) or equivalent experience.
• Multilingual abilities, especially in Spanish or other languages relevant to our customer base.

Skills & Competencies

• Customer‑Centric Mindset – Always put the customer first, anticipating needs and resolving issues before they become problems.
• Data‑Driven Decision Making – Leverage data to identify trends, forecast demand, and optimize supply‑chain performance.
• Problem‑Solving & Innovation – Approach challenges with creativity, propose actionable solutions, and drive continuous improvement.
• Collaboration & Teamwork – Work effectively across functions, fostering a culture of shared success.
• Adaptability & Resilience – Thrive in a fast‑paced environment, quickly pivoting to meet changing priorities.
• Leadership Potential – Demonstrate initiative, take ownership of projects, and inspire others to achieve excellence.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Customer Supply Chain Specialist, you will:

• Gain exposure to all facets of the supply‑chain organization, from procurement and production to distribution and customer service.
• Participate in cross‑functional projects that drive company‑wide initiatives, giving you visibility and influence.
• Access to internal training programs, including supply‑chain analytics, lean manufacturing, and leadership development.
• Mentorship from senior leaders in supply‑chain, operations, and sales, helping you chart a clear career path.
• Opportunities to transition into roles such as Supply‑Chain Analyst, Operations Manager, or Customer Success Lead.

Work Environment & Culture at brighthush

We’re more than a brand; we’re a community of innovators, creators, and problem‑solvers. Our culture is built on:

• Inclusivity & Respect – Every voice matters, and we celebrate diverse perspectives.
• Collaboration & Transparency – Open communication and shared goals drive our success.
• Continuous Learning – We invest in your growth through workshops, certifications, and on‑the‑job learning.
• Work‑Life Balance – Flexible schedules, remote options, and wellness programs help you thrive both professionally and personally.
• Community Impact – We’re committed to sustainability, ethical sourcing, and giving back to the communities we serve.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to supply‑chain KPIs and company goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Employee discounts on brighthush products.

How to Apply

Ready to bring your expertise to a brand that’s changing the food industry? Click the link below to submit your application and join the brighthush team. We’re excited to learn how you can help us deliver exceptional value to our customers and drive our mission forward.