Customer Support Associate – Dublin – Delivering World‑Class Support for Innovative Educational Software at brighthush

About brighthush

brighthush is on a mission to transform the way students, teachers, and schools collaborate and create. By combining cutting‑edge visual content creation tools with a seamless, cloud‑based collaboration platform, we empower millions of classrooms worldwide to spark curiosity, nurture creativity, and build vibrant learning communities. Our products are trusted by educators in over 200 countries, and we’re growing fast—yet we remain a tight‑knit team that values every voice, every idea, and every customer interaction.

Why Join brighthush?

At brighthush, you’ll be part of a purpose‑driven company that blends technology, education, and community. We’re a small, agile organization that moves quickly, yet we’re backed by a strong financial foundation that allows us to invest in people, product, and culture. Your work will have a measurable impact on millions of learners, and you’ll get the chance to shape the future of educational technology.

Role Overview

As a Customer Support Associate based in Dublin, you will be the frontline champion for our global user base. You’ll handle inquiries across multiple channels—phone, email, and live chat—providing timely, accurate, and empathetic solutions. You’ll also act as the bridge between our customers and engineering, documenting bugs, suggesting product improvements, and ensuring that every voice is heard in the product roadmap.

Key Responsibilities

• Resolve customer inquiries with a high degree of professionalism and efficiency across phone, email, and chat.
• Maintain a rigorous standard of support quality, ensuring every interaction reflects brighthush’s commitment to excellence.
• Identify, document, and track product bugs and feature requests, collaborating closely with engineering to expedite fixes.
• Analyze recurring issues to surface trends, propose process enhancements, and influence product strategy.
• Review and refine external support content and internal documentation, ensuring clarity and accuracy.
• Partner with cross‑functional teams—Product, Engineering, Marketing, and Sales—to provide comprehensive solutions and share customer insights.
• Act as a mentor and resource for new team members, fostering a culture of continuous learning and collaboration.

Essential Qualifications

• Fluent in English, with strong written and verbal communication skills.
• Prior experience in a direct customer or client‑facing role, preferably in SaaS or educational technology.
• Demonstrated curiosity about people and business, coupled with the ability to inspire passion in others.
• Excellent organizational and analytical abilities, with a keen eye for detail.
• Strong time‑management skills, capable of juggling multiple priorities in a fast‑paced environment.
• Proficiency in troubleshooting and problem‑solving, with a proactive mindset.

Preferred Qualifications

• Experience with ticketing systems such as Zendesk, Freshdesk, or Intercom.
• Knowledge of the educational technology landscape and the challenges faced by teachers and students.
• Multilingual abilities—any additional language is a bonus.
• Background in technical support or product QA.
• Experience working in a remote or hybrid setting, with a proven track record of self‑direction.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help users succeed.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Comfortable navigating web applications, troubleshooting issues, and learning new tools quickly.
• Collaboration: Ability to work effectively with engineering, product, and marketing teams.
• Analytical Thinking: Strong problem‑solving skills and the ability to identify root causes.
• Adaptability: Thrives in a dynamic environment where priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Support Associate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways—whether you aspire to become a Senior Support Specialist, a Support Manager, or transition into Product or Engineering roles.
• Opportunities to lead cross‑functional projects, such as improving support workflows or launching new knowledge‑base features.
• Access to conferences, workshops, and certifications relevant to customer success and educational technology.

Work Environment & Culture

brighthush is a vibrant, inclusive, and collaborative workplace. Even though this role is remote, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team huddles.
• Annual in‑person retreats and quarterly office meet‑ups in Dublin.
• Open‑door leadership style—your voice matters at every level.
• Commitment to work‑life balance, with flexible hours and generous vacation policies.
• Continuous feedback loops and a culture that celebrates learning from mistakes.

Compensation & Benefits

While specific figures are tailored to experience and role, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for Dublin.
• Performance‑based bonuses and equity options to share in the company’s success.
• Health, dental, and vision insurance for you and your dependents.
• Retirement savings plan with company match.
• Unlimited paid time off and a generous parental leave policy.
• Professional development stipend and access to learning platforms.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you’re passionate about making a tangible difference in education, thrive in a fast‑moving environment, and love solving problems for real people, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Support team.

Join brighthush Today

At brighthush, every support interaction is an opportunity to shape the future of learning. Your expertise will help millions of students and teachers unlock their potential. If you’re ready to bring empathy, curiosity, and a can‑do attitude to a company that values impact over hype, apply now and become a key player in our mission to bring visual collaboration to every classroom.