Customer Service Advocate I – Remote, Full‑Time, United States (brighthush)

About brighthush and the Opportunity

brighthush is a leading provider of integrated health‑care solutions, partnering with federal agencies and private insurers to deliver high‑quality, patient‑centered services across the United States. With a mission to improve health outcomes through innovation, data‑driven insights, and compassionate care, brighthush is expanding its customer support team to better serve the millions of beneficiaries who rely on our services. This role is a gateway into a dynamic, purpose‑driven organization that values diversity, continuous learning, and a culture of excellence.

Role Overview

As a Customer Service Advocate I, you will be the first point of contact for patients, providers, and internal stakeholders seeking assistance with our health‑care programs. You will handle inquiries, resolve issues, and document interactions with precision, ensuring a seamless experience for all parties. This entry‑level position is ideal for individuals who are passionate about helping others, possess strong communication skills, and thrive in a fast‑paced, technology‑centric environment.

Key Responsibilities

• Inquiry Management: Respond promptly to phone, email, and chat inquiries from patients, providers, and partners, ensuring clarity and empathy in every interaction.
• Documentation & Tracking: Accurately record all customer interactions in our CRM system, maintaining up‑to‑date logs that support quality assurance and compliance audits.
• Problem Resolution: Identify root causes of customer issues, collaborate with cross‑functional teams (e.g., billing, technical support, compliance) to implement timely solutions, and follow up to confirm satisfaction.
• Process Improvement: Participate in continuous improvement initiatives by providing feedback on workflow bottlenecks, suggesting automation opportunities, and contributing to knowledge‑base updates.
• Compliance Adherence: Follow all federal and state regulations, including CMS guidelines, data privacy laws, and internal policies to protect patient information and maintain program integrity.
• Team Collaboration: Attend regular team huddles, training sessions, and performance reviews to stay aligned with organizational goals and enhance service delivery.

Essential Qualifications

• High school diploma or equivalent; college coursework or a bachelor’s degree is a plus.
• Minimum of 3 years of residency in the United States to meet CMS residency requirements.
• Exceptional verbal and written communication skills in English.
• Proficiency in operating multiple computer systems, including Windows, macOS, and web‑based applications.
• Strong organizational skills with the ability to manage multiple tasks simultaneously while maintaining accuracy.
• Demonstrated commitment to customer‑centric service and a passion for helping others.
• Basic understanding of health‑care terminology and processes is advantageous.

Preferred Qualifications

• Experience in a customer service or call‑center environment, preferably within the health‑care or insurance sector.
• Familiarity with CMS regulations, Medicare/Medicaid billing, or related compliance frameworks.
• Knowledge of CRM platforms (e.g., Salesforce, Zendesk) and data‑entry tools.
• Experience with troubleshooting software or hardware issues in a remote setting.
• Prior exposure to telehealth or virtual patient support services.
• Multilingual abilities, especially Spanish, are highly valued.

Skills & Competencies

• Customer‑First Mindset: Ability to empathize, listen actively, and provide solutions that exceed expectations.
• Technical Proficiency: Comfortable navigating multiple applications, troubleshooting basic issues, and learning new tools quickly.
• Analytical Thinking: Strong problem‑solving skills, with the capacity to identify patterns and propose actionable improvements.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity in a remote environment.
• Collaboration: Works effectively with cross‑functional teams, sharing insights and contributing to collective success.
• Adaptability: Thrives in a dynamic setting, adjusting to evolving processes, policies, and technology updates.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Advocate I, you will have access to a robust learning ecosystem:

• Structured onboarding program with mentorship from seasoned advocates.
• Access to online learning platforms covering health‑care compliance, data security, and advanced customer‑service techniques.
• Opportunities to transition into specialized roles such as Claims Analyst, Compliance Specialist, or Program Manager.
• Clear performance metrics and promotion pathways aligned with your career aspirations.
• Annual leadership development workshops and cross‑departmental shadowing.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and integrity. Our remote workforce enjoys:

• Flexible work hours to support work‑life balance.
• Regular virtual team‑building events and wellness initiatives.
• Transparent communication from leadership through town‑hall meetings and newsletters.
• A commitment to sustainability, with initiatives such as paperless operations and carbon‑offset programs.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive salary range of $36,920 – $43,409 per year, commensurate with experience and performance. In addition, you will receive:

• 401(k) plan with company matching.
• Generous paid time off (PTO) and holiday schedule.
• Health, dental, and vision insurance options.
• Tuition reimbursement for approved courses and certifications.
• Retirement planning resources and financial wellness workshops.
• Employee assistance program (EAP) for mental health support.
• Access to a digital wellness portal with fitness and mindfulness resources.

How to Apply

Ready to join a team that values your voice and empowers you to make a difference? Submit your application through our online portal, and include a cover letter that highlights your customer‑service experience and why you’re excited to contribute to brighthush’s mission.

Closing Statement

At brighthush, every interaction matters. As a Customer Service Advocate I, you will be at the forefront of delivering compassionate, efficient support to those who depend on our services. If you are eager to grow professionally, embrace technology, and help shape the future of health‑care delivery, we invite you to apply today. Together, we can create brighter, healthier futures for all.