Customer Support Executive – Remote – Karnataka – Empowering Fee Management Solutions at brighthush

About brighthush and the Future of Fee Management

At brighthush, we are redefining how educational institutions and organizations handle their fee collection processes. Our cutting‑edge platform blends simplicity with powerful automation, allowing schools, colleges, and corporate training centers to focus on what truly matters: delivering exceptional learning experiences. By eliminating manual paperwork, reducing administrative overhead, and providing real‑time insights, brighthush empowers our clients to streamline operations, improve cash flow, and build stronger relationships with students, parents, and stakeholders.

Our mission is clear: to transform fee management into a seamless, user‑friendly experience that benefits everyone involved. As we expand our footprint across India and beyond, we are looking for passionate, customer‑centric professionals who can help us nurture and grow our ever‑expanding customer base.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere in Karnataka (or beyond) with flexible hours that respect your work‑life balance.
• Impactful Role: Your voice will shape how institutions interact with our platform, directly influencing product improvements and customer satisfaction.
• Growth Path: Clear, performance‑based career progression from Customer Support Executive to Senior Support Specialist, Team Lead, or even Product Evangelist.
• Learning & Development: Continuous training on our fee‑collection platform, industry best practices, and soft‑skill workshops.
• Inclusive Environment: A collaborative, supportive team that celebrates diversity and encourages open communication.
• Competitive Compensation: Market‑aligned salary for freshers, with performance bonuses, health benefits, and a generous paid‑time‑off policy.

Key Responsibilities

As a Customer Support Executive at brighthush, you will be the first line of communication between our clients and our product. Your day‑to‑day tasks will include:

• Customer Interaction: Serve as the primary point of contact for all customer queries, providing timely, accurate, and empathetic responses via phone, email, chat, and social media.
• Relationship Building: Develop trust and rapport with clients, ensuring they feel heard, supported, and valued throughout their journey with brighthush.
• Issue Resolution: Diagnose and resolve technical or procedural issues, coordinating with engineering, product, and billing teams to deliver swift solutions.
• Feedback Loop: Capture and document customer feedback, insights, and pain points, and relay them to the relevant internal stakeholders to drive product enhancements.
• CRM Management: Maintain meticulous records of all customer interactions, tickets, and follow‑ups in our CRM system, ensuring data integrity and accessibility.
• Proactive Support: Anticipate potential challenges for clients, offering best‑practice guidance, training resources, and proactive check‑ins to maximize their success.
• Cross‑Functional Collaboration: Work closely with sales, onboarding, and technical teams to ensure a seamless hand‑off and consistent customer experience.
• Performance Metrics: Meet or exceed key performance indicators such as first‑response time, resolution time, customer satisfaction score (CSAT), and net promoter score (NPS).

Essential Qualifications

• Education: Bachelor’s degree in any discipline (freshers are encouraged to apply).
• Communication: Excellent verbal and written communication skills in English, with proficiency in at least one regional language (Tamil, Telugu, Kannada, or Hindi).
• Empathy & Listening: Demonstrated ability to understand customer perspectives, ask insightful questions, and respond with empathy.
• Problem‑Solving: Strong analytical mindset, capable of troubleshooting issues and proposing effective solutions.
• Tech Savvy: Comfortable using web‑based tools, CRM platforms, and basic office software (MS Office, Google Workspace).
• Multitasking: Ability to manage multiple tickets simultaneously while maintaining high quality and attention to detail.
• Team Player: Collaborative attitude, open to feedback, and eager to contribute to a supportive team culture.

Preferred Qualifications

• Prior experience in a customer support or help‑desk role, preferably in SaaS or fintech environments.
• Familiarity with customer success frameworks and metrics.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar.
• Basic understanding of fee‑collection processes or educational technology.
• Knowledge of data privacy and security best practices.

Skills & Competencies for Success

• Communication Excellence: Clear articulation of complex concepts in simple terms.
• Customer‑Centric Mindset: Passion for helping customers achieve their goals.
• Adaptability: Thrives in a fast‑moving, evolving product environment.
• Analytical Thinking: Ability to dissect problems, identify root causes, and recommend actionable fixes.
• Time Management: Prioritizes tasks effectively to meet deadlines.
• Continuous Learning: Eager to acquire new skills, tools, and industry knowledge.
• Team Collaboration: Works seamlessly with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. Your journey may include:

• Progression to Senior Customer Support Specialist, handling more complex cases and mentoring junior staff.
• Transition into Customer Success Manager, focusing on long‑term client relationships and upsell opportunities.
• Opportunity to move into Product Management or Technical Support Engineering, leveraging your deep product knowledge.
• Participation in leadership development programs, workshops, and industry conferences.
• Access to a curated learning library covering customer experience, SaaS operations, and emerging fintech trends.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our core values include:

• Customer Obsession: Every decision is guided by the best interest of our clients.
• Collaboration: We break down silos and celebrate collective success.
• Continuous Improvement: We embrace feedback, iterate rapidly, and never settle for the status quo.
• Diversity & Inclusion: We value diverse perspectives and create an inclusive environment where everyone can thrive.
• Work‑Life Balance: Flexible schedules, remote work, and a supportive team ensure you can perform at your best.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive package that includes:

• Base salary aligned with market standards for entry‑level customer support roles.
• Performance‑based bonuses tied to key metrics such as CSAT and NPS.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Access to a company‑wide wellness program and mental health resources.

How to Apply

If you are ready to make a tangible impact, grow your career, and join a forward‑thinking team, we would love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build the future of fee management together!

Apply Now –