Senior Account Manager – Customer Excellence & Relationship Growth (Level II)

About brighthush

brighthush is a trailblazer in the freight rail transportation industry, renowned for designing, manufacturing, and supplying cutting‑edge rail equipment and services that move products across the globe. With a legacy that spans decades, brighthush has built a reputation for hard work, relentless innovation, and a commitment to safety, quality, and customer satisfaction. Our global footprint spans North America, Europe, and Asia, and our teams collaborate across continents to deliver solutions that keep the world moving.

At brighthush, we believe that our people are the engine of our success. We nurture a culture rooted in IDEAL—Inclusion, Diversity, Engagement, Access, and Leadership—ensuring that every employee feels respected, empowered, and excited to contribute each day. Whether you’re working in our Lake Oswego, Oregon headquarters or from a remote location, you’ll find a supportive environment that values your voice and rewards your dedication.

Why Join brighthush?

When you join brighthush, you become part of a mission that goes beyond business metrics. You help shape the future of freight rail, drive operational excellence, and create lasting value for customers worldwide. Our teams are encouraged to innovate, experiment, and continuously improve processes—making every day a learning opportunity.

We offer:

• Competitive compensation packages that reward performance and dedication.
• Comprehensive benefits, including health, dental, vision, and a 401(k) plan with company match.
• Generous paid time off, flexible work arrangements, and a focus on work‑life balance.
• Ongoing professional development, mentorship programs, and access to industry conferences.
• A culture that celebrates diversity, fosters collaboration, and recognizes achievements.

Position Overview

The Senior Account Manager – Customer Excellence & Relationship Growth (Level II) plays a pivotal role in nurturing and expanding relationships with our most valued customers. You will serve as the primary point of contact for key accounts, ensuring that their needs are met with precision, speed, and a deep understanding of their business objectives. Your analytical mindset, strategic thinking, and collaborative spirit will help drive customer satisfaction, account performance, and continuous improvement across the organization.

Key Responsibilities

• Build and sustain productive relationships with customers and internal stakeholders, fostering trust and long‑term partnership.
• Independently manage routine and moderately complex account activities, prioritizing tasks and communicating proactively with customers.
• Analyze customer data, account history, and service requirements to recommend tailored solutions and coordinate cross‑functional execution.
• Act as the first line of defense for inbound customer inquiries in Salesforce, collaborating with engineering, logistics, and finance to deliver accurate, timely resolutions.
• Maintain regular, transparent communication with customers, providing status updates, performance metrics, and proactive insights.
• Support asset programs and new car delivery initiatives, managing expectations, coordinating deliverables, and tracking milestones.
• Resolve a spectrum of customer inquiries and service issues using sound judgment, established procedures, and data‑driven insights; appropriately escalated exceptions.
• Collaborate with cross‑functional teams—sales, operations, product, and finance—to align account activities with broader business goals.
• Review customer and operational data to identify trends, surface opportunities, and recommend process enhancements that improve accuracy and efficiency.
• Safeguard customer trust by handling sensitive account information with confidentiality and integrity.
• Address moderately complex customer concerns, orchestrating communication plans with relevant internal partners.
• Document customer outcomes, success stories, and lessons learned to inform future strategy and knowledge sharing.

Essential Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain, or a related field, or an equivalent blend of education and experience.
• Minimum of three (3) years of proven experience in account management, customer relationship management, or customer service within a complex, B2B environment.
• Exceptional written and verbal communication skills, with the ability to articulate ideas clearly to both technical and non Apply for this job