Customer Support Representative – AI‑Enabled Digital Health Care – Deliver Compassionate Patient Support at brighthush

Welcome to brighthush: Pioneering AI‑Powered Care for a Healthier Tomorrow

At brighthush, we’re on a mission to transform the way people experience healthcare. By harnessing cutting‑edge artificial intelligence, we’re building a new generation of digital care programs that eliminate traditional barriers—appointments, waiting rooms, and stigma—so that anyone, anywhere, can access high‑quality, personalized treatment. Our AI‑native platform spans physical therapy, women’s health, cardiometabolic wellness, and mental health, delivering 24/7 support that blends physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one seamless, connected experience.

Since 2020, brighthush has grown to serve over 700,000 members across three continents, completing more than 10 million AI‑driven sessions. We’ve helped 1,000+ enterprise clients avoid over €1 billion in unnecessary healthcare costs, backed by 42 clinical studies, 44+ patents, and more than €500 million raised from leading investors—now all represented under the unified brand of brighthush. We’re redefining the standard for healthcare, and we’re looking for passionate, customer‑centric professionals to join our German team.

About the Role: Customer Support Representative (German Market)

As a Customer Support Representative at brighthush, you will be the first point of contact for patients seeking help with our digital therapy platform. Your role will blend empathy, technical acumen, and administrative precision to ensure every patient receives timely, accurate, and compassionate support. You will work closely with clinicians, insurance partners, and internal teams to streamline processes, gather feedback, and continuously improve our service.

Key Responsibilities

• Inbound Support: Handle calls and emails from patients, addressing questions about therapy initiation, app usage, and technical issues.
• Prescription Processing: Review, verify, and forward incoming prescriptions and documents to the appropriate departments within the required timeframes.
• Patient Communication: Draft clear, friendly emails and messages that keep patients informed of next steps and updates.
• Case Management: Log all interactions in our CRM/ticketing system, track progress, and close cases in compliance with GDPR and other data‑privacy regulations.
• Stakeholder Coordination: Liaise with medical practices and health insurers when necessary to resolve patient concerns.
• Quality & Feedback: Capture product feedback and complaints, escalating recurring themes to Operations and Product teams.
• Continuous Improvement: Contribute to the creation of FAQs, email templates, and AI‑powered tools that enhance patient support efficiency.

Essential Qualifications

• Native‑level German (C2) and strong English communication skills.
• Minimum of 1 year experience in customer service, patient support, or a comparable administrative role.
• Excellent verbal and written communication—friendly, clear, and professional.
• Empathy and patience when interacting with patients who may be dealing with chronic pain or limited digital literacy.
• Meticulous, reliable, and structured approach to administrative tasks and documentation.
• Proficiency with CRM or ticketing systems (e.g., Zendesk, HubSpot, Salesforce) and openness to adopting new tools.

Preferred Qualifications

• Background in healthcare (e.g., medical assistant, physiotherapist assistant) or familiarity with the German healthcare system.
• Experience in digital health or telemedicine environments.
• Knowledge of AI applications in customer support and willingness to engage with AI‑powered workflows.

Skills & Competencies

• Customer‑first mindset with a passion for improving patient outcomes.
• Strong problem‑solving skills and the ability to think on your feet.
• Data‑driven mindset—comfortable using metrics to assess and improve support quality.
• Team player who thrives in a fast‑paced, collaborative environment.
• Adaptability to evolving processes, tools, and patient needs.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As a member of our German team, you’ll:

• Gain exposure to AI‑driven healthcare solutions and learn how machine learning enhances patient care.
• Participate in cross‑functional projects that shape product development, quality improvement, and operational excellence.
• Access continuous learning resources—online courses, workshops, and mentorship programs—to deepen your expertise in digital health, AI, and customer experience.
• Advance into senior support roles, team lead positions, or specialized tracks such as product quality assurance or AI integration.

Work Environment & Company Culture

brighthush is built on a culture of innovation, empathy, and impact. We value:

• Collaboration: Open communication across teams, encouraging idea sharing and collective problem solving.
• Inclusivity: A diverse workforce where every voice is heard and respected.
• Agility: Rapid iteration and responsiveness to patient feedback and market changes.
• Well‑being: Flexible work arrangements, mental health support, and a focus on work‑life balance.
• Impact: Knowing that your daily work directly improves patient lives and reduces healthcare costs.

Compensation & Benefits

We offer a competitive salary range of €34,000 – €40,000 per year, with performance‑based bonuses and equity options that reflect your contributions. In addition to base pay, you’ll enjoy:

• Health and dental insurance coverage.
• Flexible working hours and remote work options within Germany.
• Generous paid time off and parental leave policies.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Regular team events, hackathons, and innovation challenges to keep the culture vibrant.

Why Join brighthush?

When you join brighthush, you’re not just filling a role—you’re becoming part of a movement that’s reshaping healthcare for the better. You’ll:

• Work with a passionate, multidisciplinary team that values your ideas and expertise.
• Leverage AI tools to deliver faster, more personalized patient support.
• See tangible results: patients receiving care without the friction of traditional systems.
• Grow your career in a company that rewards innovation, dedication, and impact.

Ready to Make a Difference?

If you’re a compassionate, tech‑savvy professional who thrives in a fast‑moving environment and wants to help millions of patients access the care they deserve, we want to hear from you. Apply today and become a key player in the future of digital health at brighthush.

Apply Now –