Senior Product Manager – Customer Operations & Fulfillment Optimization at brighthush

About brighthush

brighthush is redefining the travel industry by building the most powerful API backbone that connects hotels, online travel agencies, fintechs, super‑apps, and businesses worldwide. Since our founding in 2017, we have been on a mission to transform a fragmented ecosystem into a seamless, scalable, and API‑first platform—think “Stripe for Travel.” Our technology empowers partners to access hotel inventory, manage bookings, and deliver reliable travel products with unprecedented speed and precision.

With a global footprint that spans London, New York, San Francisco, Palma de Mallorca, and Casablanca, brighthush is trusted by industry leaders and emerging innovators alike. We are backed by leading venture capital and world‑class investors, and our platform powers the operations of companies that shape the future of travel, finance, and technology.

At brighthush, we are not just building infrastructure; we are creating the next generation of travel experiences—AI‑driven, hyper‑personalised, and effortlessly connected. Join us as we scale from €1 B to €10 B in booking value and beyond.

Position Overview

Role Title: Senior Product Manager – Customer Operations & Fulfillment Optimization

Location: Remote across the EU, or hybrid in Barcelona, Palma, Dublin, or London.

Employment Type: Full‑time, Senior Level

We are looking for a visionary product leader who can own the entire Customer Operations domain—designing, building, and scaling the internal systems and tooling that enable our Customer Success (CS) team to resolve issues, keep bookings fulfilled, and drive operational excellence. This is a high‑impact role where a great idea can become a product feature within the same day.

Why This Role Matters

• Fast‑Track Impact: Minimal bureaucracy, a culture that prioritises experimentation, and the freedom to iterate quickly.
• Full Ownership: Define success metrics, set priorities, run experiments, and make trade‑offs with your team.
• Direct P&L Accountability: Own the economics of fulfillment rate, incident volume, and cost‑to‑serve.
• Shape the Product Organisation: Help build a world‑class product team as we scale from €1 B to €10 B in booking value.
• Equity & Growth: Meaningful equity stake that grows with the company’s milestones.

Key Responsibilities

• Own the end‑to‑end Customer Operations product domain, from strategy to execution.
• Define and track success metrics—fulfillment rate, incident volume, cost‑to‑serve, and CS team velocity.
• Collaborate with engineering, data science, and design to build internal tooling that reduces manual work, streamlines handoffs, and accelerates issue resolution.
• Prioritise initiatives based on impact, feasibility, and alignment with business goals.
• Run experiments, analyse results, and iterate on product features to continuously improve operational efficiency.
• Manage the P&L for the Customer Operations domain, ensuring that investments deliver measurable ROI.
• Act as the bridge between the CS team and senior leadership, translating operational challenges into product opportunities.
• Mentor junior product managers and foster a culture of data‑driven decision making and rapid learning.

Essential Qualifications

• 5+ years of product management experience, with at least 2 years owning a product or business area end‑to‑end.
• Proven track record of delivering measurable outcomes—e.g., increased fulfillment rates, reduced incident volume, or cost savings.
• Deep understanding of operations, support, or internal‑tooling economics, including cost‑to‑serve and efficiency trade‑offs.
• Strong analytical mindset with the ability to dive into data, uncover insights, and translate them into product decisions.
• Hands‑on experience working closely with engineering on technically complex products.
• Comfortable operating in high‑pressure, fast‑moving environments where you are accountable for results.
• Excellent communication skills—able to articulate vision, influence stakeholders, and mentor teammates.

Preferred Qualifications

• Experience in the travel, hospitality, or fintech sectors—though not required, it provides valuable context.
• Background in building internal tooling or customer‑success platforms.
• Familiarity with AI‑driven product features and how they can enhance operational workflows.
• Experience scaling product teams and processes in a rapidly growing company.

Skills & Competencies

• Strategic thinking and execution.
• Data‑driven decision making.
• Product lifecycle management.
• Stakeholder management and influence.
• Agile and lean product development.
• Financial acumen—P&L ownership.
• Leadership and mentorship.

Career Growth & Learning Opportunities

At brighthush, you will:

• Lead a high‑impact product domain that directly influences company revenue and customer satisfaction.
• Collaborate with senior leaders across engineering, data science, and business units.
• Shape the product organisation’s structure, processes, and culture.
• Gain exposure to cutting‑edge AI technologies and large‑scale API integrations.
• Accelerate your career trajectory—potential to move into Head of Product, VP of Product, or Chief Product Officer roles.

Work Environment & Culture

brighthush thrives on:

• Speed and agility—ask for forgiveness, not permission.
• Data‑driven experimentation—fail fast, learn, iterate.
• Collaboration across geographies—our teams are distributed, but we share a common mission.
• Continuous learning—access to conferences, courses, and internal knowledge sharing.
• Inclusive and supportive culture—every voice matters.

Compensation & Benefits

While specific figures vary, we offer a competitive base salary, performance‑based bonuses, and a meaningful equity package that grows with the company’s success. Additional perks include:

• Fully remote work with flexible hours.
• Generous paid time off and parental leave.
• Health and wellness benefits.
• Professional development budget.
• Team retreats and social events.

How to Apply

Ready to shape the future of travel operations? Submit your LinkedIn profile or CV through our careers portal. The hiring process is straightforward and typically takes 2–3 weeks. We look forward to learning how you can help brighthush elevate customer success to new heights.

Why brighthush?

brighthush is at the forefront of a revolution—delivering AI‑powered, smarter, and more personalized travel experiences for a new era. By joining our team, you will:

• Work on a platform that powers the $9.9 trillion travel industry.
• Collaborate with partners that are shaping the future of travel, finance, and technology.
• Be part of a company that balances operational discipline with startup agility.
• Drive tangible impact on customer satisfaction and company growth.

We are excited to meet product leaders who are passionate about solving complex operational challenges and who thrive in a fast‑moving, high‑impact environment. If you are ready to own a product domain, drive measurable outcomes, and help brighthush scale to new horizons, we encourage you to apply today.

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