[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is recruiting for a Customer Service Associate on a contract basis. The role provides customer service and support in a healthcare call-center environment, addresses client inquiries, maintains accurate records, and collaborates with team members to improve service delivery and satisfaction.

Responsibilities

• Provide outstanding customer service and support to clients in a healthcare call-center environment
• Communicate effectively with clients to address inquiries and resolve issues promptly
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to enhance service delivery and client satisfaction

Skills

• 1–2 years of healthcare call-center experience
• Strong customer service and communication skills
• Bilingual English/Spanish capability is a plus

Benefits

• Health insurance (medical, dental, vision)
• 401(k) plan
• Paid sick leave (depending on work location)

Company Overview

Company H1B Sponsorship